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OZELL B
Customer Reviews for Storage Sense KC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location with friendly staff and quick service.
Joshua SFriendliness of the staff was exceptional.
BRIAN RI drove a total is 4.2 miles. Gas level wasn’t accurate getting in and was charged over $20 for fuel.
LESLIE WAGENT WAS VERY THOROUGH AND EFFICIENT. BEST UHAUL EXPERIENCE IN ALL THE YEARS (MAYBE LAST 20 YRS).
margret aNo improvement needed. Friendly and professional. Easy to book online.
jason bNo improvements needed, my experience with this location was great!
EICA MGive the lady who checked us in a raise. She was superb, knowledgeable, and very excellent at her job.
SHAWN WBetter communication on the self pick up processes. Tell me to bring my ID, and all my other stuff before I get there. I still had it but s better heads up would be cool.
Alana LI don't have any complaints .great job!!!
TASHA BThe entire process was very easy everyone. We came in contact at the pick up location was very friendly and helpful.
David JThe counter representative was excellent. The counter representative was extremely helpful, respectful, and she worked quick so that I was not standing at the counter very long. I was in the rental UHaul in a timely manner to do what I had to do. I was very pleased with the service I received. If I ever have to rent another UHaul, I will definitely use Storage Sense on 3429 Troost, Kansas City, MO. 64109.
Renner NThe lady and gentlemen that work at the location on troost were extremely helpful and kind. They asked all my questions and were very sweet to my children. Thank you for the great customer service!
CIARA HEvery thing went as planned
Larry WThis location has a very professional, kind, friendly and helpful staff. It's so easy to rent vehicles from them!
Heidi WVery friendly
Carrie VMy whole experience at this location was positive. :)
Tonya HNothing.
HOWARD FThe staff was amazing & awesome. I will absolutely recommend this place to others and come back for their services!!
Cedshay WI have nothing to add. The service was excellent.
james hStaff exemplified customer focus! They noticed I selected to drop the truck off at a different location than where I'd picked it up and helped me compare the cost of doing that vs. returning it to the same location, which saved me $60! The pickup and drop-off processes were also faster and easier than at any other location. Would definitely do business again. Highly recommend!!
QATARINA PStaff was friendly and helpful. No complaints at all
Daren WExcellent experience
Craig Mthey were very polite and helpful.
HERBERT ANothing is needed for improvement as perfection was delivered. That was the smoothest and best U-Haul experience I have ever had. Providing friendliness, diligence, and cleanliness, had me feeling valued as a customer and if I need to rent again, the location at 3429 Troost Ave in Kansas City will be top on my list.
William BIt was 20 miles from my destination was the only issue I had with this location.
Michael AAfter hours drop box for the key would be helpful. But my experience with everyone there, and the equipment, was excellent.
Karen MEasiest Uhaul to get in and out of and helpful staff (fast)
HOWARD FKeep doing what you doing treating customers right.
Michael JThe staffs were very excellent and nice.
Kevin Wcustomer service was great above average
Shaleese RThe staff was very knowledgeable, friendly, and helpful. It was a bit difficult to find the office in the building, however. I'd suggest some more signage.
Robert DJust a note: I forgot to let the front staff know that there is a leak, on the driver's side, in front of the visor.
Heidi MStaff was very friendly and helpful, thanks!
Kelsey KAll went well for my purpose of renting the truck. I like the rates, good service , Thanks Ms.Chris
Tony AThis is what every uhaul location should strive to be! Professional, well organized and personal. A very well run business !
RICHARD SCheck in and check out were perfect. The vehicle was the right size for moving. This was a great experience. Thank you to the person at the 31st store for referring me.
Evelyn HThis was the best customer service experience I've ever had with a UHaul. Darrla was very professional, explained everything so we had no questions.
Gwendolyn WSmooth process from start to finish - best Uhaul experience ever. Very professional and friendly staff.
Heidi WWonderful person - quick and attentive
Tats STrailer was dirty on the outside, OK on the inside. We swept off most of the dirt ourselves.
Max SNo complaints
Betty GDoing mobile pickup outside of business hours is effectively a cruel joke. Doesn’t give you the information you need to obtain the keys leaving to call and wait for customer service to do the work for you. Truck was in horrible shape was unable to make up hill (no load) without shaking horribly weatherstripping was peeling off of door sills and left hanging inside of truck upon arrival. Horribly dissatisfied and glad the moving is over so I don’t have to deal with U haul again.
BRETT FThe staff was amazing! Seriously I’ll be back to this location next time I need a van or truck.
Marissa MI'd just like to say that Chris and Larry are always so good to work with and they are always incredibly professional and all vehicles or trailers are well organized, clean and ready to go. I'll go out of my way to rent from them.
RICK KThe customer service rep made things efficient and easy!
Karen R