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Nicola D
Customer Reviews for Storage Sense KC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I love this u haul I will use this store. Every time I need a truck rental the people are the best at this store I give them a 10 out 10 rating 5 stars all the way.
KENNETH IGreat customer service. Went above and beyond to make the rental stress free. 10+
JOSEPH MFriendly and quick service
SHERAE IThe staff was friendly and they went over and above to assist with my move.
JEFFREY HI had a very smooth experience in renting a U-Haul from this location. The staff was very courteous and helpful in assisting me with my moving trunk rental needs.
EMILY MThe transmission was going out on the truck I rented. I told the gentleman at the location about it when I returned. His name was Larry, and he was very nice and helpful throughout the process. The truck was clean though. It just needs mechanical maintenance.
AMY FTodo bien
JORGE GTake time to remind customer of Parking
Lewis REasy and smooth experience!
Owen BExcellent customer service all the time.
Kevin WThe folks at this location are always great!
GEOFFREY MTruck ran great and pulled car without any problems at all
Rodney SThe link that was sent to me for reporting any damage when we picked up the truck didn’t work.
SAMANTHA GFuel gauge was recorded at 3/8 of a tank when picked up, but I was charged for underfilling the vehicle. Supposedly this was noted in my account.
CHARLES BEverything one there was helpful and nice thanks
SYLVESTER TI appreciate U-Haul . Larry is a great guy for customer service he was AWESOME! . Thank you again.Definitely will use this location again. if I ever need any of the services provided.
THERESA JThe emergency brake didn’t work in our truck.
Ashley PI love the service at this location. I was dropped off by an Uber, and I left my phone in the seat. The lady working check-in called the Uber drive so he could bring my phone back. I greatly appreciated her for taking the time to do that for me. Everyone at this location has great customer service skills.
Ernesta RAll the staff were amazing and very helpful. The pickup and drop off was quick. Location is great too!
VIJAY KGreat location with friendly staff and quick service.
Joshua SFriendliness of the staff was exceptional.
BRIAN RI drove a total is 4.2 miles. Gas level wasn’t accurate getting in and was charged over $20 for fuel.
LESLIE WAGENT WAS VERY THOROUGH AND EFFICIENT. BEST UHAUL EXPERIENCE IN ALL THE YEARS (MAYBE LAST 20 YRS).
margret aNo improvement needed. Friendly and professional. Easy to book online.
jason bNo improvements needed, my experience with this location was great!
EICA MGive the lady who checked us in a raise. She was superb, knowledgeable, and very excellent at her job.
SHAWN WBetter communication on the self pick up processes. Tell me to bring my ID, and all my other stuff before I get there. I still had it but s better heads up would be cool.
Alana LI don't have any complaints .great job!!!
TASHA BThe entire process was very easy everyone. We came in contact at the pick up location was very friendly and helpful.
David JThe counter representative was excellent. The counter representative was extremely helpful, respectful, and she worked quick so that I was not standing at the counter very long. I was in the rental UHaul in a timely manner to do what I had to do. I was very pleased with the service I received. If I ever have to rent another UHaul, I will definitely use Storage Sense on 3429 Troost, Kansas City, MO. 64109.
Renner NThe lady and gentlemen that work at the location on troost were extremely helpful and kind. They asked all my questions and were very sweet to my children. Thank you for the great customer service!
CIARA HEvery thing went as planned
Larry WThis location has a very professional, kind, friendly and helpful staff. It's so easy to rent vehicles from them!
Heidi WVery friendly
Carrie VMy whole experience at this location was positive. :)
Tonya HNothing.
HOWARD FThe staff was amazing & awesome. I will absolutely recommend this place to others and come back for their services!!
Cedshay WI have nothing to add. The service was excellent.
james hStaff exemplified customer focus! They noticed I selected to drop the truck off at a different location than where I'd picked it up and helped me compare the cost of doing that vs. returning it to the same location, which saved me $60! The pickup and drop-off processes were also faster and easier than at any other location. Would definitely do business again. Highly recommend!!
QATARINA PStaff was friendly and helpful. No complaints at all
Daren WExcellent experience
Craig Mthey were very polite and helpful.
HERBERT ANothing is needed for improvement as perfection was delivered. That was the smoothest and best U-Haul experience I have ever had. Providing friendliness, diligence, and cleanliness, had me feeling valued as a customer and if I need to rent again, the location at 3429 Troost Ave in Kansas City will be top on my list.
William BIt was 20 miles from my destination was the only issue I had with this location.
Michael AAfter hours drop box for the key would be helpful. But my experience with everyone there, and the equipment, was excellent.
Karen MEasiest Uhaul to get in and out of and helpful staff (fast)
HOWARD FKeep doing what you doing treating customers right.
Michael JThe staffs were very excellent and nice.
Kevin Wcustomer service was great above average
Shaleese RThe staff was very knowledgeable, friendly, and helpful. It was a bit difficult to find the office in the building, however. I'd suggest some more signage.
Robert DJust a note: I forgot to let the front staff know that there is a leak, on the driver's side, in front of the visor.
Heidi MStaff was very friendly and helpful, thanks!
Kelsey K