Customer Reviews for Storage Sense KC
(U-Haul Neighborhood Dealer)

173 reviews

3429 Troost Ave   Kansas City, MO 64109

(816) 931-0333

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–3:30 pm
  • Sun: 12:30 pm–3:30 pm
Special Operating Hours
  • 11/28/2024: Closed

Services at this Location:

Contact Us

(816) 931-0333

3429 Troost Ave
Kansas City, MO 64109

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–3:30 pm
  • Sun: 12:30 pm–3:30 pm
Special Operating Hours
  • 11/28/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

OZELL B 
Rating:
5.0

Great location with friendly staff and quick service.

Joshua S 
Rating:
5.0

Customer did not leave a comment.

Whitney J 
Rating:
5.0

Friendliness of the staff was exceptional.

BRIAN R 
Rating:
5.0

Customer did not leave a comment.

OZELL B 
Rating:
2.0

I drove a total is 4.2 miles. Gas level wasn’t accurate getting in and was charged over $20 for fuel.

LESLIE W 
Rating:
5.0

AGENT WAS VERY THOROUGH AND EFFICIENT. BEST UHAUL EXPERIENCE IN ALL THE YEARS (MAYBE LAST 20 YRS).

margret a 
Rating:
4.0

No improvement needed. Friendly and professional. Easy to book online.

jason b 
Rating:
5.0

Customer did not leave a comment.

Patrick C 
Rating:
5.0

No improvements needed, my experience with this location was great!

EICA M 
Rating:
4.0

Customer did not leave a comment.

TIA B 
Rating:
5.0

Customer did not leave a comment.

LEANNA B 
Rating:
5.0

Customer did not leave a comment.

MARY W 
Rating:
5.0

Give the lady who checked us in a raise. She was superb, knowledgeable, and very excellent at her job.

SHAWN W 
Rating:
4.0

Better communication on the self pick up processes. Tell me to bring my ID, and all my other stuff before I get there. I still had it but s better heads up would be cool.

Alana L 
Rating:
5.0

Customer did not leave a comment.

DEBORAH R 
Rating:
5.0

Customer did not leave a comment.

DEVERICK W 
Rating:
5.0

I don't have any complaints .great job!!!

TASHA B 
Rating:
1.0

Customer did not leave a comment.

Daniel F 
Rating:
5.0

Customer did not leave a comment.

Sean A 
Rating:
5.0

The entire process was very easy everyone. We came in contact at the pick up location was very friendly and helpful.

David J 
Rating:
5.0

Customer did not leave a comment.

Juan M 
Rating:
5.0

Customer did not leave a comment.

Craig M 
Rating:
5.0

The counter representative was excellent. The counter representative was extremely helpful, respectful, and she worked quick so that I was not standing at the counter very long. I was in the rental UHaul in a timely manner to do what I had to do. I was very pleased with the service I received. If I ever have to rent another UHaul, I will definitely use Storage Sense on 3429 Troost, Kansas City, MO. 64109.

Renner N 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
4.0

The lady and gentlemen that work at the location on troost were extremely helpful and kind. They asked all my questions and were very sweet to my children. Thank you for the great customer service!

CIARA H 
Rating:
4.0

Every thing went as planned

Larry W 
Rating:
5.0

This location has a very professional, kind, friendly and helpful staff. It's so easy to rent vehicles from them!

Heidi W 
Rating:
5.0

Very friendly

Carrie V 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER E 
Rating:
5.0

My whole experience at this location was positive. :)

Tonya H 
Rating:
5.0

Nothing.

HOWARD F 
Rating:
5.0

Customer did not leave a comment.

Craig M 
Rating:
4.0

Customer did not leave a comment.

Jessie W 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

The staff was amazing & awesome. I will absolutely recommend this place to others and come back for their services!!

Cedshay W 
Rating:
3.0

Customer did not leave a comment.

DANTE C 
Rating:
5.0

Customer did not leave a comment.

Daniel L 
Rating:
5.0

I have nothing to add. The service was excellent.

james h 
Rating:
5.0

Customer did not leave a comment.

Faisal K 
Rating:
5.0

Customer did not leave a comment.

Chala H 
Rating:
5.0

Staff exemplified customer focus! They noticed I selected to drop the truck off at a different location than where I'd picked it up and helped me compare the cost of doing that vs. returning it to the same location, which saved me $60! The pickup and drop-off processes were also faster and easier than at any other location. Would definitely do business again. Highly recommend!!

QATARINA P 
Rating:
5.0

Customer did not leave a comment.

STEVEN H 
Rating:
5.0

Staff was friendly and helpful. No complaints at all

Daren W 
Rating:
5.0

Excellent experience

Craig M 
Rating:
5.0

Customer did not leave a comment.

shaun p 
Rating:
5.0

Customer did not leave a comment.

Theo C 
Rating:
5.0

Customer did not leave a comment.

Dorothy H 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A 
Rating:
5.0

they were very polite and helpful.

HERBERT A 
Rating:
5.0

Nothing is needed for improvement as perfection was delivered. That was the smoothest and best U-Haul experience I have ever had. Providing friendliness, diligence, and cleanliness, had me feeling valued as a customer and if I need to rent again, the location at 3429 Troost Ave in Kansas City will be top on my list.

William B 
Rating:
3.0

It was 20 miles from my destination was the only issue I had with this location.

Michael A 
Rating:
5.0

After hours drop box for the key would be helpful. But my experience with everyone there, and the equipment, was excellent.

Karen M 
Rating:
5.0

Easiest Uhaul to get in and out of and helpful staff (fast)

HOWARD F 
Rating:
5.0

Keep doing what you doing treating customers right.

Michael J 
Rating:
5.0

Customer did not leave a comment.

Ann B 
Rating:
5.0

The staffs were very excellent and nice.

Kevin W 
Rating:
5.0

Customer did not leave a comment.

ANDREW T 
Rating:
5.0

customer service was great above average

Shaleese R 
Rating:
5.0

Customer did not leave a comment.

Erik P 
Rating:
4.0

The staff was very knowledgeable, friendly, and helpful. It was a bit difficult to find the office in the building, however. I'd suggest some more signage.

Robert D 
Rating:
5.0

Just a note: I forgot to let the front staff know that there is a leak, on the driver's side, in front of the visor.

Heidi M 
Rating:
5.0

Customer did not leave a comment.

Ivan W 
Rating:
5.0

Staff was very friendly and helpful, thanks!

Kelsey K 
Rating:
5.0

Customer did not leave a comment.

Darnell H 
Rating:
5.0

Customer did not leave a comment.

Britney J 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

Customer did not leave a comment.

Krystle J 
Rating:
5.0

Customer did not leave a comment.

Tamika M 
Rating:
5.0

Customer did not leave a comment.

Eric J 
Rating:
5.0

Customer did not leave a comment.

Jacob F 
Rating:
4.0

All went well for my purpose of renting the truck. I like the rates, good service , Thanks Ms.Chris

Tony A 
Rating:
5.0

Customer did not leave a comment.

Nick B 
Rating:
5.0

Customer did not leave a comment.

Travis C 
Rating:
5.0

This is what every uhaul location should strive to be! Professional, well organized and personal. A very well run business !

RICHARD S 
Rating:
4.0

Customer did not leave a comment.

Meghan W 
Rating:
5.0

Customer did not leave a comment.

Steve D 
Rating:
4.0

Customer did not leave a comment.

dana l 
Rating:
5.0

Customer did not leave a comment.

Wesley S 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Jose P 
Rating:
5.0

Check in and check out were perfect. The vehicle was the right size for moving. This was a great experience. Thank you to the person at the 31st store for referring me.

Evelyn H 
Rating:
5.0

This was the best customer service experience I've ever had with a UHaul. Darrla was very professional, explained everything so we had no questions.

Gwendolyn W 
Rating:
5.0

Smooth process from start to finish - best Uhaul experience ever. Very professional and friendly staff.

Heidi W 
Rating:
5.0

Wonderful person - quick and attentive

Tats S 
Rating:
4.0

Trailer was dirty on the outside, OK on the inside. We swept off most of the dirt ourselves.

Max S 
Rating:
5.0

No complaints

Betty G 
Rating:
1.0

Doing mobile pickup outside of business hours is effectively a cruel joke. Doesn’t give you the information you need to obtain the keys leaving to call and wait for customer service to do the work for you. Truck was in horrible shape was unable to make up hill (no load) without shaking horribly weatherstripping was peeling off of door sills and left hanging inside of truck upon arrival. Horribly dissatisfied and glad the moving is over so I don’t have to deal with U haul again.

BRETT F 
Rating:
5.0

The staff was amazing! Seriously I’ll be back to this location next time I need a van or truck.

Marissa M 
Rating:
5.0

Customer did not leave a comment.

Naomi J 
Rating:
5.0

I'd just like to say that Chris and Larry are always so good to work with and they are always incredibly professional and all vehicles or trailers are well organized, clean and ready to go. I'll go out of my way to rent from them.

RICK K 
Rating:
4.0

Customer did not leave a comment.

Juan P 
Rating:
3.0

Customer did not leave a comment.

Isaiah S 
Rating:
5.0

Customer did not leave a comment.

LLOYD R 
Rating:
5.0

The customer service rep made things efficient and easy!

Karen R 
Rating:
4.0

Customer did not leave a comment.

JEROME B 
Rating:
5.0

Customer did not leave a comment.

Chanda J 
Rating:
5.0

Customer did not leave a comment.

Christine K 
Rating:
5.0

Customer did not leave a comment.

Allen M 
Rating:
5.0

Customer did not leave a comment.

Christine K 
No reviews have been submitted for this location.

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