Customer Reviews for Storage Sense Port Charlotte
(U-Haul Neighborhood Dealer)

55 reviews

23227 Freedom Ave   Port Charlotte, FL 33980

(941) 624-3945

Hours

  • Mon–Thur
    9 am–5 pm
  • Friday
    10 am–5 pm
  • Saturday
    10 am–4 pm
  • Sunday
    10 am–1 pm

Services at this Location:

Contact Us

(941) 624-3945

23227 Freedom Ave
Port Charlotte, FL 33980

Services at this Location:

Hours

  • Mon–Thur
    9 am–5 pm
  • Friday
    10 am–5 pm
  • Saturday
    10 am–4 pm
  • Sunday
    10 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

paul H. 
Rating:
3.0

The lady there didn't listen to where I was bring my truck just put it where my license address was charging me over $2,000. Then she told me that the place I drop it off at will correct the charges. This did not happen. I had to call customer care 2 times to get this changed.

Brian E. 
Rating:
5.0

Make sure the gas is really full or change the pick up/return policy

Melissa N. 
Rating:
5.0

Nice people..easy and knowledgeable

dennis B. 
Rating:
5.0

Customer did not leave a comment.

Anthony N. 
Rating:
1.0

I was charged for insurance when I declined it

Savitree P. 
Rating:
3.0

Customer did not leave a comment.

Jill B. 
Rating:
5.0

Great service and professionalism. Thank you

MURAT T. 
Rating:
5.0

Very nice and clean facility. Samantha was very helpful and kind. Easy to work with.

TRENA C. 
Rating:
4.0

Customer did not leave a comment.

Liz L. 
Rating:
5.0

Samantha and Heather are excellent reps for U-Haul. Samantha is a perfect example of what a manager should be.....efficient, friendly, thorough and professional. I would definitely use this location again, and want to go back and check out the storage area. Thanks for such a good job and making my hectic day much easier. Cindy

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
4.0

Cargo van had French fries on passenger side and oil change warning light illuminated.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Alexis R. 
Rating:
5.0

Customer did not leave a comment.

Bob S. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
1.0

You should have waived the entire fee. I returned your truck early, at 7:30-7:40pm. By 11:30-11:45pm the truck was stolen by some familiar with your store manager. This was all recorded on your security video, the thief had access to your lock box. and until I came in at 9am requesting a copy of my final bill, your store manager didn't have a clue. When I told her that I returned your truck last night, your store manager said she needed to review the video and I needed to come back in an hour, she refused to close the contract. When I returned she still hadn't resolved the issue and (NO the store was not busy). Finally she started to review the video and saw me putting the key and contract in your lock box, still your manager refused to provide a receipt or close out the contract. The store manager started looking at the video and paused it when the thief stepped into view. Your store manager walked outside and I overheard her talking to someone, stating that she believed she knew the person responsible for accessing your drop box and stealing your truck. Again she refused to close out my contract. By this time your store manager began referring to me as "Hey Buddy" you can't take pictures of the store video. Hey Buddy??? I called the Police as did she, and finally the police and your regional manager arrived on site. I gave a statement to your Regional Manager and to the police. In my opinion the thief of your vehicle is an inside crime and should not have caused a refusal in the closure of my rental contract. Secondly, your store manager referred to me as Hey Buddy because she was overheard stating that she knew the thief. Just think, had I not tried to return your truck early so it would be available for your next customer, the theft would not have happened during my rental. Still thief made off with my personal information, including my address, and other detail. If I am inconvenienced further by the thief and anyone now in possession of my personal information, you will hear from me. Thank you Walter

WALLTER D. 
Rating:
5.0

Customer did not leave a comment.

Teresa F. 
Rating:
5.0

Samantha and Heather made the process very easy

Kevin K. 
Rating:
5.0

We've always liked UHaul for rental vans. This location and the Manager Samantha, were the best. Simple & easy check in and return. Pleasant & professional customer service!

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

rob M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Curstin F. 
Rating:
1.0

Something popped in either the manifold or the exhaust system and the truck was extremely loud. The ladies at the rental facility, especially Samantha, were very friendly and helpful. I get the feeling though that the truck itself was poorly maintained and had way too many miles on it to still be in service. I was also shocked that, based on what I had to deal with, that I was not offered some type of break on my mileage charge or something. Overall, because of the truck alone, it was a nerve wracking and miserable experience!

Michael F. 
Rating:
5.0

We look forward to renting from this location again. Our experience with this team was Excellent! Very professional and extremely nice staff.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Mr M. 
Rating:
5.0

Customer did not leave a comment.

DEAN C. 
Rating:
5.0

The lady at this location was super friendly and helpful. I would highly recommend the location because of her.

David M. 
Rating:
4.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Improve the App. It is not user-friendly.

Roger W. 
Rating:
5.0

Great customer service fast friendly efficient with smile service thanks again

John C. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Samantha is very nice and helpful it was a pleasant experience

Barbaro T. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Gregg W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Very accommodating and personable

Debra B. 
Rating:
5.0

Customer did not leave a comment.

Lonnie C. 
Rating:
5.0

Customer did not leave a comment.

Lonnie C. 
Rating:
5.0

Customer did not leave a comment.

Brenda P. 
Rating:
5.0

Very helpful staff. Positive exotic!

Frances K. 
Rating:
2.0

Very dirty vehicle

Kathleen P. 
Rating:
5.0

Customer did not leave a comment.

Judith S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

great service

Walter F. 
Rating:
5.0

Nothing. This was the very first time I've rented a U-Haul.

BECKY S. 
Rating:
3.0

I won't recommend uhaul at all. The ball joints are frozen in the rental truck the rear rt break was noisy and grabbing. I didn't even do what I had to do because of the condition of the vehicle.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

FRITZ J. 
Rating:
3.0

Customer did not leave a comment.

BETH P. 
Rating:
5.0

Customer did not leave a comment.

MARSHA R. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
No reviews have been submitted for this location.

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