Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)

78 reviews

1030 Dahlonega Hwy   Cumming, GA 30040

(770) 886-9965

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 886-9965

1030 Dahlonega Hwy
Cumming, GA 30040

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Duane P. 
Rating:
4.0

The van had low tire pressure as soon as I sat in it. The storage location where I picked it up was nice. The reservation process was a bit cumbersome. Have to answer questions and have a person as a contact so U haul can call them to verify your identity? who does that? What if you have no one available? Then they never called my girlfriend and the guy at the place had to start the rental. If I had waited I would never have gotten the code to get the keys. Poor reservation process. Then we you return the vehicle, you have to take pictures of the odometer and fuel gauge, the inside of the vehicle and the cargo area. Have to jump through hoops to pick up and return. I don't think I would use U haul again. Never had this experience with any other rental company.

Pasquale S. 
Rating:
5.0

Very friendly professional staff

Henry L. 
Rating:
3.0

Less condescending. A bit rude and impacient ! I'm not being negative but the fact to be a Mexican person doesn't mean you're dumb and that's how I felt the way this gentleman treated me . I speak perfect fluent English I'm a grown educated man that happens to be Spanish Mexican and for that fact !! I felt a different treatment . Times have changed I respect older and younger people no matter what their nationality is . Do that's why I can't rate this 5 stars and will not recommend to a friend . Hope you really understand the pint being made here ! I'm not mad I'm not against this person . He deserves my respect snd courtesy and will be like that always I just didn't get it from him since my last and first name are Spanish .

HUMBERTO B. 
Rating:
3.0

Customer did not leave a comment.

RAKESH S. 
Rating:
3.0

They tried pinning obviously prior damage on us. Come with pictures and make sure you've completed your equipment condition verification when you initially rent your equipment. Otherwise, they were fine.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Maria H. 
Rating:
5.0

All good, Bob was awesome. Thank you.

SHAWN K. 
Rating:
4.0

Customer did not leave a comment.

Rakesh S. 
Rating:
1.0

This place was very unprofessional.. I used your truck for about 2 hours . I swept out the back of the truck before I returned it. When I return the truck nobody was there to do my truck return so I had to do it on my phone and I left. 20 min later on my way home I get a call from a guy called Bob Cook who was extremely rude on the phone and demanding me to return because the back of the truck was muddy or he will charge me 100 dollars so I return and when I get back all the truck had wrong with it was my foot prints from me sweeping it out because the bottom of my shoes where wet it took me a total of three minutes clean out the truck it was a horrible experience with Bob Cook if he would have bin at the place at the time I returned the truck all problems could have bin avoided and taken care of immediately instead I have to drive back 20 min away to sweep out a truck for 3 minutes or get charged 100 dollars was very inconvenient and unfair

JAMEER C. 
Rating:
5.0

Everything was perfect. Bob was so kind and helpful from carrying the extra padding from my car to the Uhaul cargo van to holding the umbrella over me while walking to and from the office. He genuinely likes to help folks and is friendly. Chris did a great job checking me out and back in and answered all my questions. She was knowledgeable about the cargo van I was renting and I appreciate both of them. Kudos and a thumbs up!

Carolyn P. 
Rating:
4.0

Very friendly

CYNTHIA R. 
Rating:
5.0

..

JORDAN H. 
Rating:
5.0

Bob helped me a lot and completely happy with everything

Ponnusamy S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA C. 
Rating:
3.0

Customer did not leave a comment.

Rosetta B. 
Rating:
4.0

Customer did not leave a comment.

KEITH B. 
Rating:
2.0

Very dissatisfied with the extra chares when the vehicle was returned at 3:15. and got a late charge of $20, when the truck was returned the day before it wa do.

Victor S. 
Rating:
3.0

Select a different location for your customer

George W. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Laborers hired for unloading were an hour late.

JESUS R. 
Rating:
5.0

Easy, fast and efficient. This was the first time I've rented a U-Haul in a long time. This facility and the staff were most helpful. The online "return" function was also very convenient to utilize. Thanks for a great experience, I know where to go for my next moving rental ... U-HAUL.

JACQUES W. 
Rating:
5.0

Customer did not leave a comment.

ABDUL S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

They called to check to make sure I had the return process in order. Very helpful and informative.

Thomas L. 
Rating:
5.0

Excellent service and very nice folks to deal with. I've rented a vehicle several times from this location and will do so again.

winde S. 
Rating:
4.0

Customer did not leave a comment.

Ted B. 
Rating:
3.0

I completed everything online before picking up including photo ID and it still took me 30 minutes to rent and I was the only customer. Very very slow.

Brian W. 
Rating:
5.0

Owner of the place was very professional and nice. Truck was clean and got the job done! Price seemed reasonable as well. Overall great experience!

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
2.0

They called an hour before my appointment to tell me they wouldn't be there and I needed to reschedule. So I rescheduled and still no one was there when I got there. Had to wait for a uhaul rep to come.

William S. 
Rating:
5.0

Love this location, always very clean and the staff is truly dedicated to their customers!

GORDON C. 
Rating:
5.0

Customer did not leave a comment.

TYLER C. 
Rating:
4.0

Customer did not leave a comment.

Katherine D. 
Rating:
5.0

CSR was knowledgeable and helpful. Easy transaction.

Amy J. 
Rating:
5.0

They were pro active to give us a code to enter the gate in case we were dropping off on Sunday, not Monday.

KEVIN B. 
Rating:
5.0

Wonderful renting experience! The staff was more than helpful and we truly appreciate no hiccups on this day! Thank you!!

Jacqueline G. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
2.0

First, the name on the U-Haul site "Storage Sense"  is different than the name of the business which is "Top Notch Storage" so I was confused when the U-Haul saved quote I received said I should pick up my van at "Storage Sense".  While I appreciate the owner wanting to be contactless, informing me on the website that I would need to reserve and pay for the van, upload my credentials, etc. online while I was still at home would have saved me a lot of time but instead, when I got there the man at the storage place informed me that everything would need to be done on an app so I ended up having to type everything on my phone which was frustrating. There were several existing dents that were not marked so it was up to me to document these [in the heat and humidity and also when I was really pressed for time.] when it seems that it would be up to the franchise owner to do this as some were clearly not new damages and should have been marked with an "x'. The tire pressure was also low according to the start-up message [which I sent a photo of in the pickup photos] and it was dirty [pictures were also sent in the app when I picked up]. I found some old food in the door pockets after I was on the road so no photos were taken of that. I am certainly not a perfectionist, however, when there are stickers inside the van that say something like, "You dent it, you pay for it" then I expect a certain level of tidiness on your part, too. Per the contract I signed before the keys were released to me, we made an agreement that I will pay for any damages [that was worded much more elegantly, I might add] so stickers like these, in my opinion,  are just repetitive but rude as well. Also, since someone has already paid for all of those old dents dings why haven't they been fixed and why did I have to spend 7 minutes photoing and uploading them so I wouldn't also be charged for them when I got back? Or at the least why haven't they been marked with the "x'?  I suppose if they don't see them before they leave, they just 'pay for it', too. To keep people from thinking that the same damage has been paid for hundreds of times and also to stop wasting *more* of everyone's time when they have a place to be, all that guy has to do is fix them with the money that has already been collected. Or at the very, very least, mark them with the "x'. To whoever has to read this, I realize you had absolutely nothing to do with transaction and I'm sorry you had to read through this. Every single thing involving the reason I needed this van in the first place went wrong and the transaction to acquire it was just so much harder than it needed to be. Thank you for reading. I don't think I will be using this service again.

Cayta J. 
Rating:
5.0

Customer did not leave a comment.

Calvin T. 
Rating:
5.0

Customer did not leave a comment.

Shaunta R. 
Rating:
4.0

Truck had previous damage that had not been repaired. The exterior of the truck was really dirty, even had a dead lizard smashed into the side of the truck. I requested no extra equipment with my rental, however there was a large pack of moving blankets as well as a dolly attached to the inside of the truck. I will admit that is was a bit disappointing to have equipment taking up space that I did not request. In actuality I had less space in the truck than was expected. Customers should be able to use all the space in the truck.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
3.0

The drop off location was a little too cramped and small for my situation, but it all worked out fine as the drop off email notice was timely and accurate. Excellent contact less, flexible service!

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

I was told that my online reservation had been cancelled though I did not cancel it. It got worked out, but this is the second year in a row that something like this has occurred from this location.

Daniel D. 
Rating:
5.0

Storage Sense was great! They even allowed me to borrow a dolly as long as I brought it back, at no additional charge. Staff was nice and courteous. Definitely a happy customer!

Chris R. 
Rating:
5.0

Customer did not leave a comment.

WENDY S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca F. 
Rating:
2.0

I had a scheduled pick-up time for 2pm. The employee was not present as she decided to make a bank run. I had to wait for her to return for pick-up.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

joan G. 
Rating:
5.0

Customer did not leave a comment.

Glenn N. 
Rating:
4.0

Customer did not leave a comment.

BRAD S. 
Rating:
5.0

NA

Patricia S. 
Rating:
5.0

Again, the overall experience was efficient.

Tom G. 
Rating:
2.0

I signed up for the guaranteed truck days in advance and when I arrived it was not available. I then had to go to another uhaul to get a truck then drive back to the original store to get a dolly. So where's my guarantee?

James M. 
Rating:
5.0

Customer did not leave a comment.

Alcuin R. 
Rating:
4.0

Customer did not leave a comment.

PAM L. 
Rating:
5.0

Customer did not leave a comment.

Gay M. 
Rating:
3.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Attendant should know how to help hook up the transport.

Will H. 
Rating:
3.0

This was supposed to be my pick up location. I got there and they did not have my equipment. I then had to travel farther from my destination pay the same amount and got less allowed mileage.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
4.0

Nothing. Very good support from everyone at pickup location.

Charles H. 
Rating:
1.0

Have the product at the location that was scheduled for pick up and have someone to assist with hook up and check product over. At second location no one came out to assist either.

George W. 
Rating:
5.0

There is nothing to improve. It was all to easy to drop the auto transport of.

Robert N. 
Rating:
5.0

Very friendly and helpful people! Thank you so much for your service!!!!!

Robin P. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

Van B. 
Rating:
5.0

Customer did not leave a comment.

Garfield S. 
Rating:
5.0

I did not appreciate the location changing at the last minute. I cost me 10 additional miles and an extra hour which I did not have to spare.

Valerie H. 
Rating:
3.0

The truck worked well and served our purpose. The issue we experienced was with the associate in the office. We were charged for use of the dolly and pads when both were clearly unused. We were then required to call a phone number to request a refund for those items and are still waiting to receive those funds. Bad customer experience.

Lorrie D. 
Rating:
5.0

Mr. Cook was friendly and professional. The service was excellent.

jim H. 
Rating:
2.0

My sister and brother in law offered to do us a HUGE favor and bring some furniture from Ball Ground, GA to Macon, GA on Saturday 11/3. I made the reservation on 10/29 so that they didn't have to spend the time, using my sister/brother in laws name, card #, since they would be picking up. I reserved a 6'x12' trailer for 24 hours @ $29.95, I chose the $8 safe tow coverage, and 2 sets of furniture pads $20. Grand total on the order was $57.95. I chose the West Forsyth Storage on Canton Hwy. to pick up. The first email confirmation 10/29 had that address on it. On 11/3 at 9am, the pickup time we chose, my brother in law arrived at the location on Canton Hwy., and no one was there, no cars, no one in the location. At that time, he called my sister, and she found a 2nd confirmation sent on 11/1 with an entirely different pickup location 20 minutes West of the original, which was near their home. She called that location and was told they did have the reservation, but not the trailer, that no one had returned any yet from the day before. That location called around and found a trailer East of the original location about 30 minutes. My brother in law went there to pick it up, the girl working told my brother in law that she would go ahead and let him drop it off in Macon, without charge, so they wouldn't have go so far out of their way to drop it off the next day 11/3. When he went to get the trailer on the truck, she told him she did not know how to do it, and there was no one else there to help him. When he gave me the receipt so that I could cut them a check for doing such a kind favor for us, I found it was for a 2-day, one way rental, $118/trailer, $16/safe tow coverage, totaling $143.38. He then had to go to the other location and pay $21.40 for the furniture pads. The time on the contract says he picked it up at 10:31am, so an hour and a half out of his day due to UHaul's error, and when they got to Macon, we unloaded the trailer and returned it around 6pm, so it wasn't even an 8 hour rental. When I made the reservation, I did not choose a one way rental because it was over $100 more to do so and they had no problem taking the trailer back with them and dropping it off. This morning I spend 50 minutes on the phone with someone who "started a case" for me, and told me that UHaul had 3 days to respond IF they found any issues with my complaint. Well, I have issues with all of this, and I hope to hear back from UHaul regarding a refund and charging what we originally signed up for. I have moved more times than I care to count, and have always used UHaul, I have never had an issue like this. They do like to change pick up locations on you often, but that is it. This became comedic by the time it was all said and done.

Amanda F. 
Rating:
5.0

Chris was great and very helpful!

Tim T. 
Rating:
5.0

Please don't add any extra charges. 79 cents per mile t customer pays gas is too steep.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

SANDRA W. 
No reviews have been submitted for this location.

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