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MATTHEW C
Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
She provided great customer service as well as very informative on all the steps I needed to take when returning the U-Haul. Thank you 🙂
STACEY LUhaul never fails to disappoint! This location had my truck but did not have the Dollie’s I reserved. The lady at the location was nice about it, can’t give me what you don’t have. Uhaul made me drive 19 miles (9.8 to and 9.3 to my house) to another location to pick up the equipment (charging me 99 cents a mile) then only took off 11 miles making me pay $8 for their short coming. I also ended up being 20 minutes late for my movers even though I picked up the truck 30 minutes early. I have never had a smooth dealing when renting a uhaul it is ALWAYS something. So thank you uhaul you didn’t fail at disappointing, inconveniencing and costing me extra money yet again!!!
Margot LThey were closed, I had to sit through 45 minutes worth of phone calls to know what im supposed to do for drop off.
THOMAS SVery friendly people and helped me when I was in trouble.
CHERYL HA/C did not work after picking up. I don't think the heat would have either. Temperature control & fan not blowing or would turned on at all. I asked for a credit, but did not receive.
Karri BThis was my second time renting from U-Haul in the last month. The first time was excellent and because they were so friendly and helpful I rented again. Great experience from that location.
THERESA SHeather and Brooke are always excellent to rent from no matter what I'm doing. They give top notch service every time. I would highly recommend them to everyone. Keep up the great work ladies. Kathy Stone
KATHY SHeather was friendly and helpful.
LIBERTY JExcellent service and support
JEFFREY BFrom when I first entered the facility, the two ladies at the front working were exactly what any company would want as the initial experience for guests. They were very friendly, extremely helpful, thorough, and accommodating. This was my first time there, and I now know it won't be my last. Thanks!
LAURIE AEverything was perfect and went very well, I would defiantly recommend going thru Storage sense on W. Michigan Ave in Jackson
Deborah TNothing honey. Everything went well.
WANDA CThe two ladies that were working were so helpful. They explained everything and I felt quite comfortable about renting from there. Excellent truck excellent location, excellent customer service !!
HEIDI MVery nice and accommodating
SHANNON WThe windshield wipers need to be replaced.
SUZANNE KThis location was great. Easy access, easy process, not busy so no wait time. They called and actually talked to me about my needs rather than some stupid automated service that you get when you call UHaul. I want to talk to a person so I know I'm getting what I need. I will def use this location again if I need a UHaul truck or trailer.
REBECCA LCool
WALTER RSo thankful for this service!
DAVID MGreat experience, staff was very helpful at this location.
SHANNON LThey were very helpful and attentive to our needs. Good people .....................
JAMES DThis was a simple drop off.
Latoya BConfusing check in process. There was no bar code I could find to check in my vehicle.
Joseph NAwesome friendly staff. Made everything simple and easy. Truck ran well and got the moving job done with ease. I will definitely use them again.
PATRICK KHeather and Brook make this place a joy. If I ever know anyone who needs a storage space or trailer/truck I will recommend Storage Sense.
DAVID VThe drop off point was great and we rental storage units also, would defiantly recommend.
Allan TN/A Everything was great. Good job!
David VThe woman working was excellent. However we explained that we rented the trailer and it didn’t work out for what we needed it for which unfortunately she couldn’t assist us with. Not her fault because they only distribute for u haul. We needed the trailer for a few hours and only had it less than an hour and returned and was still charged.
Johan HI ordered a 10' truck, they said there was none available and offered a 15' at no extra cost. after service I found I was charged full price for the 15'. they lied. so be honest with your customers.
Alexandra AThe truck needed suspension servicing.
tonya dI wish that there was consistency from calling the call center and the local third party... they didn't seem to all be on the same page. I have always used U-Haul in the past. In fact, we have used you twice already this year. I am still confused by my last bill and would like to pay final amount, however I cannot do it online.
Malik MExelente cevicio les recomiendo este lugar
Donovan Ri’ll refer everyone there
Rose BI've rented from many uhaul locations and this was one of the best.
James GThe employees at this location are very friendly, accommodating and very helpful professionals. We rented our third storage space at this location and they had everything prepared for our arrival.
Timothy LDouble charged. Put through the ringer for a refund. Never got a call back from The Storage Chest in Ann Arbor. Then still didn't even get the correct refund. Issues with drop off location. I give up at this point. Will not be returning to uhaul.
Anthony PGood
Anthony SOur storage unit was ready and clean, return of our rental was easy and convenient
timothy lBrooke did a great job with helping us secure the right storage space for our needs and simplified the process for our arrival and unloading. Thanks!
Timothy LThe place I rented from was open until six pm I was pulling up at 445 pm with the truck and he saw me and locked the door and went to the back and wouldn’t open the door or answer the phone lazy and rude!
Abel ZBetter quality control on vehicle check in and getting real information in truck serviceability from prior customers. I believe this vehicle might have real mechanical issues that could have been caught in a check in and not that far down the road by me. Possibly customers are afraid to report issues because they are afraid of financial repercussions, I don’t know. Just a sad experience from a company I always used and had nothing but good experiences with.
Dustin FEasy pick up and return after hours. Prompt response for receipt. Friendly, knowledgeable staff.
William HGreat customer service
Shannon HVehicle was dirty and smelly , breaks were horrible Windshield wipers were terrible and overall is poor and bad experience…. A formal Complaint and escalation is on your way
SHERIF Agreat job and help
ROn EDON'T BUY ANY BOXES or TAPE!! The customer service is exceptional. But the supplies are almost useless. The boxes are so old/cheap that they literally come apart at the seams when you pick it up after loading it. I didn't put too much stuff in it, but when I picked it up, the sides of the box came unglued. If I didn't have any tape to tape it up, the boxes would have been useless. And, btw, the tape was so cheap that it kept coming coming loose from the tape dispenser and sticking to the roll of tape itself. Very frustrating!!!
Steve LThe cashier said he was too busy to help me and charged me $40 to put 1 gallon of gas into the truck when I had just filled it up to the quarter tank. When I requested a call back all he had to say was that it wasn’t his problem anymore.
KENDRA FThe cost was never discussed. I had to ask about it. Then when I turned the equipment in, I was charged about $20 more than what I was quoted. Plus, I never signed the contract.
Steve LVery friendly employee, quick and friendly service. Will definitely use this location again!!
Richard MThe vehicle needed some maintenance and it wasn't as full as it was supposed to be when we picked it up.
Jennifer D