Customer Reviews for Storage Sense

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Sense

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Eric B. on

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I don’t recommend things to people unless asked.

randy H. on

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Customer did not leave a comment.

Barrett L. on

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Scott D. on

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they did not have a good grasp of the UHaul process of taking a photo of the customers ID and updating with Corporate. In addition, the app to upload the ID was not an easy process.

Gene R. on

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Needed a light hand truck to move granddaughter into new dorm at college. It took about as long to rent the unit as it did to use it. Complicated process. I assume that if needed again, I would not have to go through the same process. Also, the rental was for 24 hours. Didn’t need it for that long and business was closed when I returned it. There was no “secure” way to return the unit. My only option was to lift it over the security fence and the push it as much out of sight as possible. I took a photo showing my wrist watch on one side of fence and hand truck laying on other side of fence as proof of return and headed home, 3 and 1/2 hours away. Called next morning to confirm hand truck was safely returned.

joe G. on

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Terrible service..... Mileage issue and very, very, very poor customer relations. I will rent penske from now on, even though o have rented numerous times with uhaul in past.......

Lee D. on

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The gentleman checking me out did not know how to complete the form on the computer. It took about :30 and two calls to a supervisor to accomplish the task.

Bradley S. on

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Tabitha V. on

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Brian T. on

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Katie B. on

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The lady was kind of rude. Said she didn't have anyone bringing a truck back I showed her my paperwork. And rudely she ok that is all I need from you. So I left. I have gotten many uhals and I didn't use all of the miles I was given and didn't get offered a rembusmint or checked if I went over.

Michelle J. on

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Deborah P. on

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Great worker, accommodated in every way thank you

RODNEY L. on

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Darren M. on

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Always a pleasure using uhaul

Raymond A. on

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Ariana S. on

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Kimberly C. on

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I hired moving help (labor) for our move via Uhaul. I paid for 3 movers. The movers were 2.5 hrs late (said they had been double booked). Also, it was a man with his 5 sons. Two of the sons seemed to be under legal working age. I would guess age 10 and 12. Another I could not tell but he was still younger than 18 for sure. I was surprised and concerned and feel that child labor laws would prohibit this. I would like to know unhaul has looked into this and made sure all relevant laws are being followed.

David A. on

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Van was very dirty and had an aweful smell!!!!

Matthew L. on

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HENRY D. on

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MICHAEL H. on

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Leshun G. on

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Outstanding job!!!

Anthony C. on

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Very pleased with the rental and the professionalism of the staff.

carmen G. on

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paul H. on

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My order was to be at 8am on 8-4-18. On 8-3-18 I got a call telling me that the local office could not fulfill the order at 8am. Said they needed to change time til 8:30am. I showed up at 8:30am on 8-4-18 and no one was there to meet me. I called customer service and was told that I would receive fifty dollar credit. When the local employee finally showed up at 9 AM to complete my transaction they refused to honor the $50 credit and charged me the full price anyway as of today I still have not received the $50 credit I was told that I would receive for the inconvenience of the missed appointment

Mary R. on

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I would like to say your representative, was very professional and helpful in providing a clear explanation of the rental processes. My only concern was with the urine odor in the cargo van. Thank you, Mary Reed

Ethan B. on

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Randall R. on

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good location and service

Scott R. on

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Jalyssa D. on

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