I had booked and confirmed pick up at Largo location, it was a mile from the house we were moving furniture from. Didn't get the email that morning they changed my pick up to st pete 20 minutes away. Luckily we were early to the pick up and told the new address to go to. Got there it is a self service location.. nobody to ask Austin's or get help from. Could not find the code to get the key for the truck. Called for help over an hour on the phone trying to figure it out. Wasted almost 2 hours between the extra distance and time on the phone and on our own trying to figure out how to get the key.
Sky P
Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was unattended
Pedro NAll about the people. The facility manager just gets it
EDWARD KService was friendly and truck was available on time.
Michael ZVery compassionate and helpful
teri wVery friendly service
petra rU-Haul employee was great!
ROBERT RI returned it online but still have not a receipt
jd dcharged me for insurance when i did not agree to it, truck pulled to right severely when braking
Bruce WBret made pick up of the U-Haul very easy. He is very helpful and courteous. The truck was very clean and ready to go!
Kristie WRight next to Rental City. So convenient for catering
Debra MExcellent service
John SCheck engine was on Alignment was off Truck was dirty Not full tank Spent 30 dollars in gas in 40 miles This is the worst I returned the truck with above gas than it was given to me, i cleaned the cabin because i felt bad for the next renter, there coffee spills on it and i swept and cleaned and moped the storage area. I would definitely never come back to this location and never recommend it to anyone. I had other option than uhaul but i think this is my last time with uhaul.
Mohamed F