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TONIA C
Customer Reviews for Storage Solution Lancaster LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Attendant was very nice and friendly but was not aware that I already signed in via the internet when I arrived to pick up. She asked for information that I already provided via the web sign in.
Glenn GVery friendly employee, Truck ran great.
Mark MThey were great and saw me coming
Jeff LExtremely helpful and accommodating personnel, thank you Vanessa! Original drop-off location was closed and in a "sketchy" area of Lancaster. Unsafe to leave the truck on a mixed residential/industrial area. Storage Solutions offered to accept the truck and acknowledged the other location was not suitable.
John WFor reasons we do not know, UHaul changed the location of return from my original reservation. We were not given any printed materials. Vanessa was wonderful at Storage Solution. She helped us get our drop off reassigned to her location (the original location we had reserved) and made that work. She was very helpful and friendly.
James GStaff was so nice and accommodating! Much more pleasant experience here than at some of the bigger uhaul locations!
Dustin MNothing...service was outstanding!!
KIMBERLY KThere isn't enough parking! I was charged the estimated price on my credit card but given receipt for price I should have been charged. When I called the office I was told I had to call corporate office! 🙄 Of course no answer left call back info. No call back. I see that U Haul have a lot of complaints. I will not be using them again. 😤 Also the $19.95 truck is false advertisement. Very Poor business practices for such a successful operation.
Lynda Weverything was excellent. No improvement needed.
William ECustomer service was great and attentative. Great experience
Cruz CThis is my second time at this location dropping of a van and now a truck. The ladies here are wonderful, easy to talk to and very helpful. The dropping off of both vehicles was very easy. We had a situation with the quantity of gas in the tank but Maribel Solano and the other lady went out of their way to resolve it and they did. Thank you ladies!!
SANDRA ZNo improvement needed. Drop off was easy and will definitely use this Uhaul location again.
AZEALIA VVery knowledgeable nice manager I will be a repeat customer thank you
WILLIAM DHi.Unfortunately I have ended up at this location and rented a one of there box truck.when I got the truck it was dirty but I wasn’t care.today I brought it back and there were a different lady working.she looked inside of the box and said that is dirty and she is going to charge me $25,i end up swiping it.I rented this truck to buy some new furniture for my house and I could not make it dirty with clean boxes.After I clean it she said that my gas is just a little bit less and she’s going to charge me for a gallon witch is almost $9:))). Ridiculous.very disappointed the worst experience ever.I have never had this kind of experience with uhaul
ARA SWe signed up for a mobile pickup, but it didn't register and we had to wait for the office to open which delayed us by a half an hour. Information that I had already entered wasn't 'in the system' for some reason and I'm annoyed we had to do it again, delaying us for no good reason. Also we are HIGHLY suspicious off the gas level reported upon return of the truck. We drove less than 15 miles... I put $15 worth of gas in the tank immediately before returning the truck and verified it was above the required level. But it was somehow well below that and we were charged another $20... I don't believe that and suspect someone recorded this wrong or somebody stole fuel from the truck. It's not a secure tank. Not sure we will use this location again as a result. Somewhat unprofessional and not very secure.
Marian HI would have had an extra great experience if they did not over charge my card. I was charged initially $74.88 then I kept the truck one extra day and was told they would charge my card the difference $35.87 however they took the $74.88 and put $111.83 instead of the $35.87. So now my account is negative money I really need during MOVING! So I called the place I got it from and they tell me I had to wait 24 to 48 hrs to speak with a manger! I ended up having to call my bank and have them take there hold off so I could get gas and feed my children. $74.98 is a big difference when I’m trying to move in and get situated somewhere. I would also like to add that the woman who helped me was very nice and caring but the situation sucked.
Erica CKeep the good work going on
CHARLIE DNo need to improve. Very satisfied with the service and on-line submissions.
Roel AI accidentally put more gas in the van than i was supposed to. Almost filled it up. I got a little lost coming in to drop off the van went 5 miles over and i was still billed for it even with the full tank of gas i put in it. I was told the company wont honor that and i think with all the money Uhaul makes thats pretty petty to wanna still bill me for the few extra miles coming back
Loyal EMaribel was great! She made the whole process easy, fun, and explained everything in detail. She even recommended places where I could get rid of old matresses, paint, oil, & old electronics at no charge! She was so helpful and so friendly I am definitely recommending her location to everyone I know. FIVE STARS
Benny CGreat customer service!!
Davit HMy husband & I waited over an hour to get the truck due to the system. The system wouldn’t take our information. Connie tried 4 times. It was very frustrating. Connie was nice about it. The truck was dirty, but it ran really good.
Luis GThe experience was really positive! Maribel and Connie were both really helpful and gave us a great experience. We will definitely come back to this location for any future u-haul needs because of the service they provided.
Danny SWas able to rent the truck I needed on very short notice. Will do business with again.
Ausberto EAttendant at the Anaheim location provided wrong information regarding drop of location of truck. He told me I could drop of truck at any location. The attendant at the Lancaster drop of location told me I could be charged 250.00 for dropping truck of at Lancaster location. Even though this was the exact location I had requested at time of rental truck. I had to point out the crack windshield on the truck to the Anaheim Attendant. He did not even know it was there. not a good experience with U-Haul this time.
LOUIE BMariblla and Connie were wonderful
Sigurd PNothing my experience was good and I will definitely go back
Jennifer JWomen in office were great, but computer was down most of the day and their calls to management did not provide any solutions. This slowed us down and was frustrating. Technology is helpful if it is dependable......
bill kExperience was really good. Only comment would be that it felt weird returning the vehicle without someone being there. I dropped it off 4 hours early, so it is probably my fault, but I like getting the verification that the gas is good and the mileage is correct when I drop off.
JASON SPlace is ok can only get to from one direction. Very pleasant people.
Tom LThe process was quick and easy. Maribel was extremely pleasant!
Cynthia HIt was amazing. The staff at storage solutions went above and beyond!! A+++
Jon RExcellent costumer service
David SExcellent service!! Heather was very courteous and and gave us excellent customer service. We loved the convenience of picking up truck after hours with our mobile phone.
Lisa HExtremely helpful when your Feeling Vulnerable and your earthly belongings are in a Truck, temporary although the genuine warm smile of a friendly human CUSTOMER SERVICE is priceless, All Glory to God , Marisa
Marisa LThe customer service was great at this location would definitly recomend storage solutions to others they were helpfull and courtious thank you
Raul MWonderful customer service a plus no need to change anything
Chris NThe team at Storage Solutions were kind, professional, and accommodating. I would highly recommend this location to friends and family.
Kevin GMaribel was extremely helpful and got me what I needed with literally no time in advance. I hightly recommend this place as you will not be disappointed...
ruben mIt would be hard to improve on the efforts Maribel puts forth in her job. She was absolutely wonderful.
Charles RLove Armando!!! great guy helped out a lot!
Lakendra FThey were very accommodating on a last minute rental I needed. Assistant manager Mirabel was a sweetheart, very professional and a pleasure to deal with. If you need a Uhaul, I highly recommend this location.
Byron DThe customer service at the U Haul office that I used was outstanding. The personnel (Armando and Marrabel) were courteous, knowledgeable, and thorough; their service started with a warm welcome and concluded with a sincere goodbye. I genuinely appreciated the way I was treated.
Raymond JGreat customer service Maribel.
Almando CVery friendly an professional loved the way they were on top of things.. I will recommend to everyone. Thanks for the great experience..
Rudy PThey were excellent people I was treated with respect
MAURO MI never ask for anything free. I personally use U-haul every few years to move stuff. As I can remember used 3 different places to rent from in the years. First 2 where as I remember where not customer friendly as I remember from my previous experiences and Marybell (Unknown if this is the correct spelling) at Storage Solution, Lancaster, Ca. was quick and very customer friendly. I rarely rate anything, person or place because of bad experiences after rating, Since U-haul is asking I will give it AAAA and 15/16th's of an A. Unknown who does the Maintenance. The truck I rented needed a little TLC. Something about a corner temporarily repaired with tape and the truck exterior needed a bath, Mechanically sound and drove very well. Thank you for the great customer service and will be back there.
Paul CMarybell gave excellent service couldnt ask for a better person!!
arthur MThank you.
Carlas CThough this young Lady was,friendly... and her courtesy was excellent! The experience thar led me to her was deplorable
Willie HNothing, customer service was very helpful and friendly, since I'm new to the area I was given some good suggestions as far as where to go for entertainment. Customer service was very pleasant
Armalla MI've used our company many times and I like it.
arturo rNicci who worked on the office was so kind and helpful. She even cut her lunch short so she could process our Uhaul paperwork. Amazing customer service, she was very kind!
Gena Anada excelent service.
ROMEO P