NEEDS TO BE PAINFULLY CLEAR THAT THIS IS A ROUND TRIP VEHICLE. I WAS CHARGED AN ADDITIONAL $260+ for not returning it. I made my reservation IN PERSON. And wasn’t made aware. I feel like this is predatory I’m extremely disappointed. We were within the city and state and I had accidentally put twice as much gas in the tank. They made this issue and they benefit so they didn’t care. I was hung up on the first time I called.
GRANT U
Customer Reviews for Storage Solutions Plus
(U-Haul Neighborhood Dealer)
10909 Tower Oaks Blvd
Houston,
TX
77070
Services at this Location:
Contact Us
10909 Tower Oaks BlvdHouston, TX 77070
Services at this Location:
Office Hours
- Mon-Sat: 9 am - 6 pm
- Sun: Closed
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
We encountered a couple of bumps but the guy was extremely helpful and we worked it out. Beware that this location is small and only has one size truck and no appliance dollies.
JOSE V- Rating:
- 5.0
Customer did not leave a comment.
MIR H- Rating:
- 4.0
Customer did not leave a comment.
KIM W- Rating:
- 5.0
Customer did not leave a comment.
REUBEN T- Rating:
- 5.0
Todo la atención fue excelente gracias
EMISAEL S- Rating:
- 1.0
I selected a location not even 3 miles from my home address. I was notified a 2 days before my rental, that I booked a week in advance, there was no availability at my selected location and that I would need to pickup the uhaul 21 miles from my desired pickup location. Already, that is absurd. This was in Houston TX. I passed easily 5 uhauls between my desired location pickup and the pickup I was sent to. Not only did you send me 21 miles furhter than where I selected, but you CHARGED me $11 for going over the mileage????????????? That is insane.
WILLIAM H- Rating:
- 5.0
Great customer service
LONNIE S- Rating:
- 5.0
Customer did not leave a comment.
PHYLICIA B- Rating:
- 5.0
Quick, easy, friendly.
Wayne B- Rating:
- 3.0
The place I rented from said the computer would not pull up the right miles of the address and she over rode the system so it would not charge me over the maximum miles . I told this to the person there and she said she would take care of it. It should refund the $23 from the extra miles because a portion of themiles was from driving to each of the locations to pick up and return the rental unit.
Paul e- Rating:
- 5.0
Customer did not leave a comment.
Monica B- Rating:
- 5.0
Customer did not leave a comment.
Ana G- Rating:
- 5.0
Customer did not leave a comment.
Jason G- Rating:
- 4.0
Customer did not leave a comment.
Scott H- Rating:
- 3.0
We were given a truck with a bad tire, inside back passenger side that we had to stop 15 minutes into our long drive to North Carolina. As it only took about 30-45 minutes to fix we had gone into the Walmart to get snacks for the drive, we came out about 20 minutes later and waited another 40 minutes to find out that it had been fixed 40 minutes ago, no note was left by the U-Haul road service Filed agent , no phone call or text to let us know it had been done. So an even later start then we were hoping to have. WE were not happy at all.
Nathan J- Rating:
- 5.0
Customer did not leave a comment.
Isam S- Rating:
- 5.0
Very friendly service and efficient!!
ERIC G- Rating:
- 5.0
Also, the customer service was exceptional
Monica B- Rating:
- 5.0
Great customer service. I will recommend this place to everyone.
Marisela A- Rating:
- 4.0
Customer did not leave a comment.
MISTY A- Rating:
- 4.0
Customer did not leave a comment.
Casandra M- Rating:
- 5.0
Thank you!
Abe A- Rating:
- 5.0
I thought my total was the rental and the help. It was confusing and I looked over it again. It said rental paid. Maybe just be more clear that first payment is only to movers and UHaul rental is paid at the end of the move. Thank you, Caren
Caren B- Rating:
- 5.0
Customer did not leave a comment.
DONETTA A- Rating:
- 5.0
Customer did not leave a comment.
Henry P- Rating:
- 5.0
Customer did not leave a comment.
Rickey W- Rating:
- 5.0
Excellent staff. Thanks
Isam S- Rating:
- 4.0
Nothing I can think of at this time
Rodric T- Rating:
- 4.0
Customer did not leave a comment.
Bessina S- Rating:
- 5.0
Nothing
Timothy L- Rating:
- 5.0
I've rented from Byron and Michelle twice in a short period of time and they have always been very happy to help me with what I needed. The equipment ran well,clean and ready for pickup at the time we agreed. Great Job to Tower Oaks facility.
Steve M- Rating:
- 1.0
There was not a Dolly & I specifically requested & paid for one. This made our entire move extremely harder. Therefore seeing me back to return the truck am hour later than supposed to. I want a full refund. Uhaul made major inconveniences for me by not having my order prepared correctly
Anthony L- Rating:
- 5.0
Customer did not leave a comment.
Yvonne S- Rating:
- 5.0
Customer did not leave a comment.
Tamecia H- Rating:
- 5.0
Customer did not leave a comment.
KATIE G- Rating:
- 5.0
Customer did not leave a comment.
Atalaya H- Rating:
- 4.0
Customer did not leave a comment.
Andrea M- Rating:
- 5.0
Excellent service and very quick pick up process
Paul P- Rating:
- 5.0
Doors were making noises when opening and closing (I'm a mechanic) and can tell you that they are in much need of lubricant. The door in the back was very hard to close. I had to put all my weight to close it (225) pounds
louis p- Rating:
- 5.0
Customer did not leave a comment.
Dominique R- Rating:
- 5.0
Have a package deal for the people that want to use all of your services...
willie a- Rating:
- 5.0
Thanks bro for all
Cristina R- Rating:
- 5.0
Customer did not leave a comment.
Yac G- Rating:
- 5.0
They said we were not registered but the picked up location couldn’t print it out so we could not prove where to drop off
Noriko D- Rating:
- 5.0
Customer did not leave a comment.
William P- Rating:
- 3.0
Customer did not leave a comment.
Dean A- Rating:
- 5.0
Nothing
Beth E- Rating:
- 5.0
Customer did not leave a comment.
Rose A- Rating:
- 5.0
Customer did not leave a comment.
John D- Rating:
- 5.0
Customer did not leave a comment.
Bryan M- Rating:
- 5.0
Nothing great service.
Lorrie S- Rating:
- 5.0
Customer did not leave a comment.
Reuben T- Rating:
- 3.0
Customer did not leave a comment.
Janiece J- Rating:
- 5.0
Customer did not leave a comment.
Jharen H- Rating:
- 5.0
Amazing team, excellent service. Way to go guys!
Gold E | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Crysta R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sherry B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LUISANA F- Rating:
- 5.0
No suggestions for improvement! The truck was waiting for us when we arrived, and we were waited upon immediately and professionally. The truck was clean and in good condition. No negative issues at all.
Gerald B- Rating:
- 5.0
Customer did not leave a comment.
Christina F | Overall Experience- Rating:
- 5.0
100% Very nice staff & management. Bayron G. is the best Manager. Always go the extra mile to help his customer even after working hours. Michelle is a helpful receptionist.
Richard S | Overall Experience- Rating:
- 5.0
Location personnel were friendly and easy to work with.
MICHAEL R- Rating:
- 5.0
Customer did not leave a comment.
ADAM R- Rating:
- 5.0
Provide instructions for what to do if the website cannot access your location upon dropping off the vehicle.
SHANE K- Rating:
- 5.0
This is a great facility. Everything was brand new and clean. I would recommend to anybody to store here. Great staff!
Juan F | Overall Experience- Rating:
- 5.0
Very nice property and great team. Bayron was awesome.
MAXWELL D | Overall ExperienceAdditional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
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