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Garrick H
Customer Reviews for Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process was relatively easy, and will be easier if needed going forward now that I have an online account. The personnel was friendly and helpful. The vehicle return process was simple and problem free.
WALTER KWe were charged DOUBLE what we were quoted on the phone. I still haven’t gotten a reply after emailing about this. $300 for a one way 20’ truck rental to Indianapolis is ridiculous. Would NOT recommend this location or U-Haul
KALEB HEverything was good there.
Chad HThis is the place that I had indicated on my reservation that I would return to. The next day I was contacted by another UHaul location in Michigan City wondering when I would return the truck. I told them when I reserved that I would return to Storage Solutions, not their place. Very frustrating and concerning when I go to the effort to make a reservation so that I know that everything is taken care of and then nothing seems to work on your end (pick up location change, no knowledge of extra items I needed, no blankets at pick up location, and confusion on where I was dropping truck back off at). Next time I have to move I may look at other moving truck companies.
Doug KThe attendant was very friendly and helpful. It was very easy and fast rental and return. The 10 foot truck was very clean and nice easy to drive.
Mark MThe app is a good idea but it prevented me from being able to fully utilize it because I could not check a box!!
Marcie SEddie was friendly and his customer service overall was excellent.
RICK SVery pleasant and courteous staff. Phone ettiquette was great. Extremely easy to rent and in a timely fashion. I highly recommend and will use again and again.
Yvonne FThanks - it worked out well for me.
Stephen KThe app is awful. The man who runs this location is FANTASTIC. Super friendly and helpful
Kathleen BThe guy Eddie that was working there was awesome very friendly and very knowledgeable of his job. A++ me and my dad came to get a U-Haul and he took care of us. If you’re gonna get a U-Haul, this is the place to go to.
Chris BThe return process when tye location is closed is a hassle. The app doesn't work and I had to call the customer service number for help
Kathleen BGreat customer service and thorough. My experience the two times that I have used their equipment has been excellent.
Devinnie WStaff is very helpful, courteous and kind. The experience was very satisfactory.
Devinnie WVery friendly people. Great product truck is in great condition.
Kent HLady behind the desk was very helpful and informative.
mike bManager and staff answered all our questions and concerns and were very polite. I will use you again.
Kathy KThis place is awesome Eddie was fantastic I would recommend this place to anybody And I will be back
greg tThe location was absolutely fabulous- the woman and man behind the counter did everything they could to help me. My reservation was at 9am, but I wasn’t able to leave until 1030am. U-Haul should inform their customers that the check in process takes an extremely long time when using the app because it doesn’t load and erases your progress every time you have to refresh the page. I tried to use the app on 3 different phones with no success. After attempting to contact customer service I was put on hold for over 20 minutes, and still never got my call answered. When I returned the uhaul, my app said I was good to go and return the keys- but U-Haul contacted me the next day asking if I returned the vehicle because the check out wasn’t finished…… location is GREAT app is TRASH!!!
Hayley WMary was so nice. Great job. Really nice and convenient. Thank you
Stacey BThe local folks that operate this location great!
Milan KTruck was full of dirt and rocks. Parking lot was dark and hard to see anything. Truck had a half of tank at pick up and I got charged for dropping it off without a full tank.
Savanah HCustomer representative refused to take trailer, failed to identify herself as an employee, yelled at me, threatened me, threatened to call the police, very rude and made me very uncomfortable. Never will rent anything from there.
Curt UNothing
Marvin MCharged $25 for maybe a wrapper. We did sweep out the uhaul
Kelly GIt was all great thanks so much
Ronald SThe truck we rented needed an alignment, tune-up, and just an overall inspection. This doesn’t reflect on the location and the agent. Melanie was great in helping us when our tires went flat.
Brett AAll OK
Peter JNothing! This was the cleanest U-Haul location I have ever seen. Very nice staff member as well!
Clinton CGreat service and advice. We have rented at many locations and rental companies over the years. They go above to be hopeful.
THOMAS SStaff stayed overtime to get me the truck I needed on a Saturday afternoon. Amazing service.
Daniel CThey were incredibly prompt-Melanie couldn’t have made my return any easier!
JULIE GI can't say, everything was EXCELLENT and I will be there again soon!!! Thanks for your amazing help and service!! 😁❤️
Heather FMelanie was so helpful, made sure I had everything I needed!
Harry WCould not use the equipment. Was in no condition to haul a vehicle. Had no replacement car dolly. Cost us hours and a hotel room to find another location. Employees not knowledgeable or helpful. Stay away!!
James PCustomer service representative helped me with check-in. She was very pleasant and helpful. I would recommend this location to anyone I know.
Devinnie WVery nice and will work with you to make sure the rental goes without any issues. Would definitely use again!
Mike Mthe 10 foot truck was the best riding rental truck I've ever rented . thank you.
michael kMelanie was a pleasure to work with.
Bruce H