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Christopher D
Customer Reviews for Storage Town
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They charge me extra for some broken glass that was in there when I rented is from the first location. I'm thinking that's how they get over on people. Say for Instant you rent the u haul and glass brokwn in it but you don't clean it out. You turn it in they charge you for not cleaning it out. They don't clean it out so they rent it back out to someone else then they charge you for not cleaning it out. It was dirty when I got it.
Talia HGreat customer service and location!
Ashley NComputer usage vs phone
Sabrina CWe got charged for an extra day that we didn't use
John RBetter prepped staff in office
Melissa GSmall and tight location. No one was in office when i first arrived. 10 minutes later someone shows up, tells me to drop trailer where i was at and did no check in.
RICHARD LCheck out was slow due to terrible WIFI Connection. However everything else was ok.
Paul LNew business trying hard. Still lacks a little.
William Sused for business purposes.. friendly staff.
Dwain TDrop off was easy as someone was on site to accept the trailer but the individual never checked the trailer in. I dropped the trailer off the same evening I picked it up and was receiving texts from uhaul the following evening to return the trailer. Definitely need to do better about following up on closing out transactions with customers.
christopher pThey were new and the employee had a hard time with his part online. It took hours just to pick up 2 trailers
Sammi MCalled 3 times to return finally just dropped off, still waiting for what it cost me
GAIL HPer the drop off instructions, I called the location as I headed to it. The person on the phone said "drop the trailer anywhere and we will move it to where it needed to be." When I arrived at the site, the office was locked and the only person at the facility was a contractor doing storm repairs. I again called the number and the person said he wouldn't be there for an hour. I mentioned that I am recovering from a broken back and was not able to disconnect the 12' x 6' trailer. The person called the repairman to disconnect the trailer. This is not how I expect a UHaul office to be run. Just not the business model I expect.
Leslie KOwner never called us back ..lied about condition of truck...screwed us out of your deposit
Danielle F