Excellent job Marly helping us get our 15 foot truck and our last minute rental unit.
Katja D
Customer Reviews for Storage Works 117th Ave LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Do something about the frozen lock on the back of the truck. This isn't a game. Making the combination the word "HEAT" is sending me on a quest for hot water instead of addressing the problem. I had limited time and didn't plan to go to the gas station to get hit water so that I could get into the truck
Eric DThe truck was not cleaned out when rented. Staff was excellent working to get it ready
Steve KThe employee that helped me was so kind and patient!
Alexia RThe app experience is horrible. It for sure detracted from the experience overall. Otherwise all was fine!
Sara DCystal was very nice and efficient. She was very pleasant to everyone in the store. It made me feel comfortable. I’m a black female and so often we are not treated with respect. I will do business with this store again and will recommend it to others. Thank you. Oh, I really didn’t like the returning process.
VERNELLE TThe truck drove very bad unsafe and should not be operating
Nathaniel SThe U haul website seemed to be having issues both on pick up and return. Staff at this location were very friendly and nice.
eric fI suggest to mount a big uhaul sing so is visible from distance Other than that it was great and I will use it again and I definitely recomend the service in this location
Juan GThe POS system wasn’t running and the backup was also having issues. Maybe try to make an easier system for employees so they don’t have to do the runaround. The young woman who helped us gave excellent customer service despite the system giving her such a difficult time.
Zachary MEverything is good
Michael EThe pickup location was supposed to be close to my house. It changed to 117th which was to far away. I had to find a driver to take me then I had to drive the 26ft truck home. Everything else was excellent! Very nice customer service, very nice people at pick up and drop off!
lori kDrop off location didn’t open until 9am but had 24/7 drop off. Did online drop off.
Douglas TThe location was fine, I appreciated the rep who helped me. I was not happy when I did the online return, 1 because it took too long, would have preferred a human, and 2 because UHaul is charging me for 2 full days even though I only had the truck 21 hours. Highway robbery! Also, you should have the reps verbally warn that the truck always automatically goes to the TOW setting every time the vehicle is started.
Amy REverything went perfectly. Will use again when need arises again. Very professional customer service.
Carmen QNothing everything was perfect
Robin RThe truck we rented was dirty inside the cab. The location is very difficult to get to because of the middle barrier. I would recommend an easier location where we didn’t need to go down to the light turn around in Winco parking lot and then come south down 117th.
Shea PNeed to stay open longer than 6:00pm
ROBIN AI was pleased with all aspects of the truck rental service at Storage Works.
Catherine TExtremely friendly and professional young lady. Rapid drop off.
David SEasy to work with and priced well
Cindy EI will say it was stressful needing to have support when needing the code. I was told after hours to late. Then you should not rent that late with out support. Also it charged me way mire than expected!
Letha JI'm 69,and have dealt with uhaul countless times. I've only been disappointed once a long time ago. This place did what I expected and more. Pleasent people, and with the way things are at the moment, that's saying something. Definitely a thumbs up 👍
WALTER BToday’s experience was perfect. The receptionist was great and the office and truck were both clean and inviting. Thanks; will be back in the future.
JAMES VThe staff was extremely nice and accommodating.
JOANNE MYour people behind the counter were great! 👍
GORDON BI recommend this location for all your uhaul and storage needs. Very friendly and professional atmosphere. Thank you :)
BILLIE WAll is good
PATRICK TWe were missing the carpet dolly. That is the only complaint I have but we were able to make it work without it.
Jason WThe online check-in and return are a massive joke. It look forever to navigate through the requirements including taking photos of yourself, your drivers lic, where the truck was parked, the dashboard of the truck, location tracking/confirmation, and returning was almost as bad...photos of the interior, the truck bed, where you parked, 20 questions on did you, have you...what a pain in the ass. Surprised they didn't ask for a copy of the gas receipt.
Karl DEven though separated by several states the pickup and drop-off locations were identical in their service. Extremely friendly and efficient.
STEPHEN LNothing. Everything was great
JOHNNIE PGreat service and friendly and instructional
RICK FCheck out the steering on the truck
EVA RExcellent service Great!
John HThe master scheduler did not communicate my proper time for pick up... more specifically, I asked to pick up my 20 ft. U-haul between 9-9:30am on Saturday the 28th. When I arrived promptly at 9am, the site indicated that my truck wouldn’t be available until noon. I had coordinated all my people to support the move. This needs to be improved in the future. I was fortunate that the site did a quick turn around and I was out the door at 10:45am.
Dale ROnline checking and return were good but if it doesn't read ur location on ur phone a oerson is screwed.
Cecilia MI paid for 12 moving blankets and only got 6. Make sure employees know that there is only 6 per bag, so people who pay for 12 get 2 bags.
Tamera BVery clean, easy to complete self pickup and drop off.
franklin tThe associate was very nice and helpful.
SHAWN MMake it easier to choose the location of ones pickup location in advance for long distance (one way) rentals.
Kenneth AI spent an hour trying to get my truck, because site down for "scheduled" maintenance. Customer should have been notified of this in advance. Also, spent another hour checking it in due to site problems. I will not rent from uhaul again. MY time is equally important
MARK KBetter availability on truck size 20' plus.
Jeffrey LEasy pick up before hours, drop keys in box, easy!
Milissa FPlease improve your online return of your rental
Paula FVery easy to rent and return.
Danielle WWe reserved the Uhaul for Friday at 3:00 until Sunday at 3:00. We ended up picking the Uhaul up at 3:45 on Friday. We finished our move early and returned the Uhaul at 4:30 Saturday. We were informed that since we went over the time by 1 hour we would not get a refund for the additional day we had reserved. Times are tough and we worked very hard to try and shave a day off this move, but it was all for nothing. We have rented 4 or 5 times in the last month in a half from Uhaul and the overall experience has been a forgettable one. From high rates to dirty vehicles. I would not rent from them in the future.
Brian VNothing, thank you soo much
Tyler lThe manager of this facility is amazing. She is friendly, professional, and helpful. It was a very pleasant experience.
Kassandra A