Great customer serviceDANIEL P.
Customer Reviews for Storage Works 94th Ave LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Nicholas P.
Customer did not leave a comment.Jason W.
Customer did not leave a comment.MARIE B.
The mobile pickup and return process was extremely frustrating and took 30 mins to get the key. Upon return the mobile process did not work after trying for another 30 mins. I will never do mobile no contact ever again. Got charged for gas I did not use - total of 7 miles. Rental location lies about gauges. I have before and after images. It does not take 1/4 tank to drive 7 miles! There was trash left in the passenger foot floorboard that I had to clean out.Kristina V.
The back was a little dirty when I picked it upELLIOTT A.
If you are a shorter person and need to move the vehicle seats to drive, the seatbelt is very short and strangles youMarie B.
Customer did not leave a comment.THOMAS M.
Was not my original pickup address. Was supposed to get a 26' truck at 8am on N Columbia Blvd. Equipment was not returned the previous evening and when clerk called that morning the customer replied that he still had stuff on the truck and thought he had it rented for another day. They did their best and found me a 20' truck in Vancouver, Wa available at 10am. U-Haul did their best but it still cost me an extra $400 ($200 per hour) for the movers I had scheduled for 8:30 that morning. I feel slightly ripped off even though the folks did their best. I did get same deal but less truck. Am going to have to figure out a way to get the last of the stuff to my new place 85 miles away. Partual refund? Got less truck only kept 2 1/2 days instead of 4...sorry U-Haul couldn't afford gas for 2 trips in that truck approximately 200 round trip.Tonya H.
Pick up was very easy, staff was so nice, could not have gone better. Would highly recommend this location!!!Kerry N.
Customer did not leave a comment.Jalissa D.
Get some individuals over there at the Wills location that want to work and be patient, helpful no matter what a customer's situation is in trying to rent a Uhaul- get rid of the negative attitudes!! no matter who it is coming in for assistance. Be a little more helpful with all seniors-by bringing the Uhaul to the front rather than having them walk all the way across a field to get their uhaul. Thank goodness a guy at that location assisted me but had to ask for the help! Customers should be given a discount instead of a free extra day to keep a Uhaul bc in all honesty, we the customers are helping to keep your Uhaul truck safe from the thieves that are stealing your catalyst converters!! I know this because one of the young ladies with the attitude told me!GLORIA H.
This message is not for the location but to Uhaul corporate. Get the app working properly for checkout.Phillip H.
Customer did not leave a comment.LUIS G.
Never had a better uhaul experience. Everything worked perfectly - it was smooth to check in with the office at this location, a safe location to leave my car, and seamless return. I highly recommend this location!!!Taylor W.
The UHaul online return experience was super frustrating! The location confirm page would not advance. We were able to follow all directions, including watching the video and trying different browsers. At any rate, I think Billie worked with us at Storage Works, and she was very helpful, professional, and friendly.Jeffrey C.
It is nice you rent the small vehicles a truck and a cargo van for small quick trips. This location is very nice and modern looking.HOWARD H.
I did everything on line. The employee at the desk was very efficent and friendly.Mark C.
Great location, it was clean and neat. The representative was very knowledgeable and helpful.Omar W.
Customer did not leave a comment.Chasity P.
Customer did not leave a comment.Virginia L.
Customer did not leave a comment.James O.
Needed washed in and out but overall good.SHERRY LYNN M.
This was an overall good experience and the staff were great. There seemed to be a problem with the app when I tried to correct the amount of gas in the app. But one staff member took care of that for me. It all went well. The staff here were great in explaining everything before I rented. No surprises. Yeah!THOMAS M.
Customer did not leave a comment.MATHEWOS GIRMA W.
Customer did not leave a comment.JEFFREY WAYNE H.
Customer did not leave a comment.Lora N.
Lady was very nice.ANN M.
This location did help with setting up finding other locations for equipment needed,yet actually equipment wasnt picked up from this location. Intial rep setting up the pick up was fair.and did what she could.Wilton B.
I was very positively impressed with the friendly professional staff.JOHN C.
Customer did not leave a comment.JEFFREY H.
Customer did not leave a comment.MIKE P.
Customer did not leave a comment.NATHANIEL M A.
Customer did not leave a comment.Luke M.
Customer did not leave a comment.Duane H.
Due to the outstanding customer service I received from Billy, this is my go to for any Uhaul rental or storage needs. Simply the best..Jeff B.
Customer did not leave a comment.Rhonda W.
Customer did not leave a comment.LAWRENCE W.
Customer did not leave a comment.larry H.
Truck price is great. Extra fees are unreasonable.Leann H.
Customer did not leave a comment.Emmanuel H.
Great central location in Vancouver. The 94th Ave location is well maintained and staffed by friendly knowledgable people.JOSEPH RYAN A.
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.Michelle C.
Be quicker, stop giving their reservation away, don't trick then into changing the drop location. To many phone call deals. The Vancouver, WA. On Andreson was the biggest problem, slow rude and uncaring.CALVIN D.
Took great care of me and most pleasant experience yet with this coRebecca D.
THe check out can go faster if the additional requested items are already in the truck (appliance dolly & furniture blankets) instead of having them loaded when I arrived.Ivy S.
Billie was absolutely amazing. Great customer service and assistance!Howard C.
The staff was excellent!!Jobe R.
Customer did not leave a comment.chris C.
My bill was $69.04 . After I brought the truck back. But ,They took from my bank account $87.68. I put in extra gas in it, and used it for 2 hours. So I would like this resolved. I need $18.64 back to me . Please.Marie H.