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LOIS G
Customer Reviews for Storage Works 94th Ave LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I couldnt get no onto your website when returning after hours because I couldn’t download the app. You should be able to log in cia a website instead of a mandatory app downloaded.
Debra MWindshield and mirrors were dirty. With the sun low this time of year it was hard to see properly with them. Otherwise, the staff were extremely helpful and friendly!
ROBERT TWe had to stop off at a tiny storage shed
BRENDA TGreat experience good job excellent customer service
Andrew Jthe lady in charged she's doing great job. we rent u haul truck for only few hours just to dump my stuff. it was so much easier quick and fast.
MARIA FEasy to pick up and clean location but the U-Haul itself drove bad and you can tell mechanically it’s going south.
Kristine PIf you’re picking up early in the morning or late at night the location is a little sketchy. I had to wait an hour for Uhaul to resolve an issue for my truck at 5:45 am and was nervous being a small female alone in this area.
STEPHANIE RVery friendly staff and super helpful
Troy HEverything was great, especially staff!
Ray GExcellent customer service, highly recommended!
Timerina samazing service and convenience!!
Jana PGreat customer service. Easy pick-up and drop-off.
LAURIE SThe young lady that worked the contract was fantastic. Called me to check in when I was 15 minutes late, easily breezed through all the paperwork and extra purchases, and sent us on our way.
Michael DThe girl at the front desk was soooooooo sweet. So helpful! I give her five stars. ✴️✴️✴️✴️✴️
Holly JMandy Clinton was the young lady that assisted me and her Customer Service Skills are outstanding! Congenial, helpful, very pleasant and professional! A true asset to U-Haul!
Anne WNever got refunded for having the gas tank well over a quarter and the trip I made was far less than what was estimated so I would like a refund on the miles that I didn’t drive the vehicle.
Damon WClean property with easy 24/7 drop-off.
Mason LGreat customer service
DANIEL PThe mobile pickup and return process was extremely frustrating and took 30 mins to get the key. Upon return the mobile process did not work after trying for another 30 mins. I will never do mobile no contact ever again. Got charged for gas I did not use - total of 7 miles. Rental location lies about gauges. I have before and after images. It does not take 1/4 tank to drive 7 miles! There was trash left in the passenger foot floorboard that I had to clean out.
Kristina VThe back was a little dirty when I picked it up
ELLIOTT AIf you are a shorter person and need to move the vehicle seats to drive, the seatbelt is very short and strangles you
Marie BWas not my original pickup address. Was supposed to get a 26' truck at 8am on N Columbia Blvd. Equipment was not returned the previous evening and when clerk called that morning the customer replied that he still had stuff on the truck and thought he had it rented for another day. They did their best and found me a 20' truck in Vancouver, Wa available at 10am. U-Haul did their best but it still cost me an extra $400 ($200 per hour) for the movers I had scheduled for 8:30 that morning. I feel slightly ripped off even though the folks did their best. I did get same deal but less truck. Am going to have to figure out a way to get the last of the stuff to my new place 85 miles away. Partual refund? Got less truck only kept 2 1/2 days instead of 4...sorry U-Haul couldn't afford gas for 2 trips in that truck approximately 200 round trip.
Tonya HPick up was very easy, staff was so nice, could not have gone better. Would highly recommend this location!!!
Kerry NGet some individuals over there at the Wills location that want to work and be patient, helpful no matter what a customer's situation is in trying to rent a Uhaul- get rid of the negative attitudes!! no matter who it is coming in for assistance. Be a little more helpful with all seniors-by bringing the Uhaul to the front rather than having them walk all the way across a field to get their uhaul. Thank goodness a guy at that location assisted me but had to ask for the help! Customers should be given a discount instead of a free extra day to keep a Uhaul bc in all honesty, we the customers are helping to keep your Uhaul truck safe from the thieves that are stealing your catalyst converters!! I know this because one of the young ladies with the attitude told me!
GLORIA HThis message is not for the location but to Uhaul corporate. Get the app working properly for checkout.
Phillip HNever had a better uhaul experience. Everything worked perfectly - it was smooth to check in with the office at this location, a safe location to leave my car, and seamless return. I highly recommend this location!!!
Taylor WThe UHaul online return experience was super frustrating! The location confirm page would not advance. We were able to follow all directions, including watching the video and trying different browsers. At any rate, I think Billie worked with us at Storage Works, and she was very helpful, professional, and friendly.
Jeffrey CIt is nice you rent the small vehicles a truck and a cargo van for small quick trips. This location is very nice and modern looking.
HOWARD HI did everything on line. The employee at the desk was very efficent and friendly.
Mark CGreat location, it was clean and neat. The representative was very knowledgeable and helpful.
Omar WNeeded washed in and out but overall good.
SHERRY LExellent
Luis MThis was an overall good experience and the staff were great. There seemed to be a problem with the app when I tried to correct the amount of gas in the app. But one staff member took care of that for me. It all went well. The staff here were great in explaining everything before I rented. No surprises. Yeah!
THOMAS MLady was very nice.
ANN MThis location did help with setting up finding other locations for equipment needed,yet actually equipment wasnt picked up from this location. Intial rep setting up the pick up was fair.and did what she could.
Wilton BI was very positively impressed with the friendly professional staff.
JOHN CDue to the outstanding customer service I received from Billy, this is my go to for any Uhaul rental or storage needs. Simply the best..
Jeff BTruck price is great. Extra fees are unreasonable.
Leann HGreat central location in Vancouver. The 94th Ave location is well maintained and staffed by friendly knowledgable people.
JOSEPH RBe quicker, stop giving their reservation away, don't trick then into changing the drop location. To many phone call deals. The Vancouver, WA. On Andreson was the biggest problem, slow rude and uncaring.
CALVIN DTook great care of me and most pleasant experience yet with this co
Rebecca DTHe check out can go faster if the additional requested items are already in the truck (appliance dolly & furniture blankets) instead of having them loaded when I arrived.
Ivy SBillie was absolutely amazing. Great customer service and assistance!
Howard CThe staff was excellent!!
Jobe RMy bill was $69.04 . After I brought the truck back. But ,They took from my bank account $87.68. I put in extra gas in it, and used it for 2 hours. So I would like this resolved. I need $18.64 back to me . Please.
Marie H