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Pam R. | Overall Experience
Customer Reviews for Storage Zone of Pearl
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amber is the best!!
LaToya S. | Overall ExperienceAmber (manager) is the coolest chickI know. Always happy and energetic. Always willing to help with anything. She took care of everything all I had to do was call her! She's Awesome sauce!! I would definitely recommend this facility. Top notch and on their game!
carrie a. | Overall ExperienceOnly one trailer at location, had to rent much oversized trailer
steve J.Amber was extremely helpful. Truck had not been swept out. No problem.
SUE V.The staff makes this place better than most. Great experience
HEATH M. | Overall ExperienceHave a jack or lift to assist in hook/ unhook of the heavy trailers
Jack S.Make sure you have the right information about the ball for towing because going back and forward to Walmart cost me time and gas
RACHEL W.Dirty trailer
Gary R.Just that if you lay ahead of time that you can be in and out a lot faster.
Ty T.Truck broke down and they could not find a mechanic to come and repair a broken water hose on the road. So we had to go get the hose and repair it ourselves for FREE !!!!!!! They will not pay for you to repair there truck
TRUEVINE BAPTIST C.Very efficient and nice.
JANICE C. | First ImpressionsI waited 1 1/2 hours to rent this truck. The young man at this location had to argue with a Customer Svc Rep in order to rent the truck to me. I had reserved a truck a week earlier. Will not do business with U Haul again. Terrible customer service!!!!
Gloria B.I was dropping off a vehicle and I had to leave the keys and ticket and put it in a Dropbox. Well the Dropbox was a whole on the door and when I stuck it in there it just dropped right in front of the door on the floor. I think there should be a secure box to drop that information in where it can't be visibly seen.
LATOYA R.Amber was extremely helpful, knowledgeable and personable. She is an asset to the company and this location. I had many questions and she never got frustrated, always answering with a smile.
PATRICIA M.Amber was great!
CHIP S.Very efficient!
TOM E.