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LUKE C
Customer Reviews for StorageOne Rentals Flamingo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy check in and return. Friendly associate, Sue!
MARK NWell run franchise.
ALBERT CWhy does it cost me $70 to rent a van for 4 hours that’s an excessive price
NATHAN GEasy-Peasy!
Bruce SThe lady who helped me was very funny and helpful.
RYAN HWonderful experience, thank you.
Marko BThe woman working there was overwhelmed. She was by herself so staffing was not good
JOHN KSue is spectacular, she deserves a raise. UHaul corporate; another story. Luckily you have such a pleasant and competent employee to make up for their lackluster performance: Couldn’t recommend this location enough.
NICOLE HSue isamazing, process was easy and quick, would recommend this facility to anyone.
Nancy MPlace was empty and the front desk person seemed like she was being bothered by my request to rent a box truck.... when the place was completely empty should be emphasized. Mystery shopper type covert spot check with video recording eyewear should document customer experience, which is as an honest feedback your company can receive. Quite sad the low standards of this location.
James KCustomer service was exceptional.
Eric HTruck and service was perfect. I was charged $35 for 22 miles on TOP of the $1 per mile, base rate $20, and $15 insurance. Absolutely atrocious. Over 90$ paid for a $19 van rental. Nobody informed me the rates I would be paying at the counter, I would've been happy to fill up the $2 I burned in gas otherwise. And even though the location I used closed at 9pm, at 7 PM the location was closed down and I had to do a remote return, so there was no way for me to even dispute. The charges with an employee, and I had to just accept what was given to me. overall, very disappointing, the service was fine and the truck did what it needed to, but I can’t help feel a little soured in my experience of moving out for the first time.
EMILY MI have had to move several times this past year and this was by far the easiest check-in and check-out process. Thank you fir making it easy!!
CARMEN Atruck had mechanical problem and wasn't safe to drive i didn't finish my project and returned the truck
MAHYAR RThe lady at the desk was very friendly and helped expedite things
MOHAMMED SReserved truck to be picked up at S. Las Vegas blvd. Reservation changed last minute after check in to inconvenient Flamingo location 10 miles away. Pre ordered hand truck and 2 dolly’s. No hand truck and only 1 dolly at pick up with no forewarning. Attendant was apathetic, unhelpful, and disinterested
David LThey charge you two galons on a gas meter that was wrongly estimated from the start. Even that my trip was only 6 miles and I get charged per mile I got charged for two galons, for 6 miles. Have I driven a locomotive?
MILOS POpening earlier on weekends!
LATONIA MOrders and practices I was the only customer in the store. From the moment I was greeted to the moment I was given the keys to the truck, it took over 40 minutes. I checked in online. Initially my reservation was not found. And then it was. Then the keys couldn't be located, then they were found. Then the truck was probably in the back, so I sat outside in the heat under the sun for another 10 minutes, only to go to the truck that was in the front of the building. Extremely disorganized. Being the only customer and having already checked in online, the process should've been 15- 20 min max. Needless to say, I will not be returning to this location.
Ghita KIt’s was quick , easy and organized. Thank-you.
Florentino AOnline services to return a truck is terrible, definitely NOT user friendly.
SHARLA PNothing everything was great.
MARK MGreat service quickly processed our request that was last minute. Knowledgeable and great customer service. Equipment was clean ready to go. Will use again and highly recommend this location.
WILLIAM RSue was friendly and very helpful with our transaction! The whole process was quick and efficient!
Priscilla PSue was incredibly patient, kind and professional. Excellent customer service.
Kelly BThey did their best to help sort out the issues I had.
Masaki FNothing. Was very satisfied.
Megan WSue, in the office was very professional, and polite.
Karen JVery easy to rent. Truck was in excellent condition. Very positive experience
Michael TThe drop-off was smooth and efficient. Thank you
Kerensa CGreat job!
robert mMy experience was excellent the staff was top notch...
THOMAS E