The customer service representative was excellent. We had to kick a drugged out, sleeping man out of the seat prior to taking the vehicle. The customer service representative kicked him out and cleaned the area. She handled the situation perfectly.John K.
Customer Reviews for StorageOne Alta
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was an African American guy who was very helpful and kind. he needs a raise! I received excellent service from him.BARBARA JEAN K.
I think fuel should always be full when picking up equipment. If a customer chooses not to fill up, charge the $10/gallon - just like the rental car companies - and then go fill it up for the next customer. It would help each customer to not have to fill, use and then again while trying to get it back to the same level; especially if they e moved to a new area.Brian A.
Customer did not leave a comment.ANGELINA RAQUEL S.
Just the nicest, friendliest lady, and quick in and outKATHERINE MARIA C.
Truck had no AC and poor steering.ZEBADIAH JAMES C.
Nothing. Everything was great.Natalie P.
Great experience. If I need any additional services I'll definitely be back.Alicia G.
No improvements needed. This location was friendly, courteous, knowledgeable and efficientALICE K S.
I wrote a review on tip which I gave in cash then was charged on my credit card.Julie B.
Customer did not leave a comment.DEZYIER J.
Customer did not leave a comment.MARK RANDALL S.
This location for drop off went smoothlyBRYON B.
Smooth as silk, great employees.WILLIAM R.
Customer did not leave a comment.Ricardo A.
Customer did not leave a comment.DAMARA A.
Customer did not leave a comment.BARON LEARY M.
Customer did not leave a comment.MARTIN ALEXANDER E.
Very inexpensive, quality,clean,and comfortable riding trucks. The lady thats works the desk is the most happiest, real employee I have seen in a while. She was so professional not only with be but other guests that were in the building. I WOULD SO recommend this location for the Uhaul and the storage units cause umibgot one ..ROBERT ARTHUR T.
Customer did not leave a comment.Betty M.
I still have not received a bill.LINDA DIANNA B.
Customer did not leave a comment.martin S.
I had a problem when I log in I didn't work at first it took like 40 min I have to call customer service and they fix it but I was not a good experienceluis R.
Great customer experienceCESAR JERICO P.
There was an EXTREMELY STRONG odor of sulphur that permiated the lobby and was able to be smelled outside the facility walls. The counter-girl was excellent and had our turn-in processed in minutes!MARYKATHLEEN E.
Kenny was friendly and helpful.GARY BRUCE C.
The staff was friendly and efficient. The moving van was clean and served our purpose perfectly.MICHAEL Z.
Customer did not leave a comment.Bobby G.
Very disappointed with the overall experience I guess I will not be returningJesus R.
Door latch got stuck, they made us drive to another U-Haul location to get it fixed. They did not call the other location and hey had no idea we were coming to get the latch fixed. Then they had us help them fix the door, a Very frustrating situation when it's over 110 outside. Very very unprofessional!!!!!EMILY SUSAN W.
Customer did not leave a comment.Guy W.
Customer did not leave a comment.TROY KACHAIN M.
Great location, quick, friendly, very professional.Will A.
Customer did not leave a comment.Isabel R.
Give the correct codes to unlock truckElaine C.
The person on the phone was helpful and kind. The person at the location was uncommunicative, rude and aggressive.Anastasia A.
Customer did not leave a comment.Sharon H.
Customer did not leave a comment.Felipedejesus M.
Customer did not leave a comment.Archie J.
I didn't get my holding fee back yetDennis F.
Customer did not leave a comment.Zenetta H.
Customer did not leave a comment.Ann D.
Made moving a bearable pleasurable experience.Jeff H.
I think I was overcharged. please respond. $19.95 a day , correct?Richard M.
Nothing. I had a few problems but they were problems not because your system is not working. Overall, I will use it again and also refer others.Demetrius P.
Great service will return soon!!!!bill F.
Took 40 minutes just to get a uhaul due to employee being slowSteven K.
Customer did not leave a comment.Glorelei L.
Summer, the young lady at Storage One, who helped with the rental was very nice. When I looked at my Contract, there was a charge for U-Haul Safe Move insurance for $ 28.00. I was not asked about my own insurance coverage and was arbitrarily charged this fee. I spoke with Armina at your regional office and she assisted me in removing this fee. Mistakes happen, I understand that. It is how your employees handle problems that representative the integrity of your company. I appreciate my good treatment and will recommend your services any time that I can. Thank you very much.Barbara M.
Customer did not leave a comment.Stephen A.
I think there should always be someone available not just a answering service.Tara R.
Very friendlyrobert G.
Excellent customer service from SUE at this location. It was a pleasure doing business with!Paula M.
Customer did not leave a comment.Nalei-Maile F.
I was accused of putting a cigarette hole in the seat. I don't even smoke. The employees were very rude in discussing this with me. I won't be renting from here again.James F.
Customer did not leave a comment.Forncrook M.
A pad lock should be included with the rental of a truck.Jorge C.
I have been doing business with Uhaul at least once a year for 40 years. All over the U. S. I have never had a bad experience with any vehicle rental or storage units I've rented. And The customer service phone agents have always been knowledgeable and gracious. I've tried others before to save money but wasn't pleased so I'll never use anyone else. To me, The peace of mind of a conforable and Pleasant Trip is worth far more than any bargain price you may find elsewear. A a definite 5 Star experience.Linda Suzanne B.
Excellent customer service ??????????sijam N.
Customer did not leave a comment.Sean S.
Let us use a dolly for free pleasemauricio T.
Customer did not leave a comment.justine B.
Customer did not leave a comment.luis S.
Customer did not leave a comment.GERELL D.
Front office was amazingJENNIFER Q.
Customer did not leave a comment.Roderick D B.
Awesome team at storage onecharles G.
Customer did not leave a comment.Edward R.
I honestly think Larry is an asset to your company.Teresa G.
Customer did not leave a comment.MICHELLE Z.
Customer did not leave a comment.JOSH M.
Nothing to improve; the Staff was extremely professional and courteous! Id highly recommend this location.DAVID C.
Larry and crew were fantastic, as always. Thanks so much!jeff E.
Customer did not leave a comment.Dawn B.
I would not charge to use the Dolly/handcart when someone is already paying for the truck. Don't put it on the truck if you're gonna charge to use it.JERRY C.
Customer did not leave a comment.ALIJAI F.
Everything was fine!LORI S.
The staff were super friendly and accommodating!MINDY L.
Employee was 20 min late to open the door and I could not receive the truck per reservation time.ENRIQUE M.
Very nice! Fast service!!!Adrian C.
Customer did not leave a comment.Terry M.
My experience was sufficientjenaro T.
Customer did not leave a comment.JASON T.
Customer did not leave a comment.Marion S.
Larry was very helpfull.DORA B.
After my previous experience with uhaul I did not plan on ever going back. But this location has made me rethink my permanent boycott of uhaul. I will go to this location over the uhaul on boulder anytimeRobert L.
Busy opening but Larry handled us all in a timely manner with professionalism and a smile. I was particularly impressed with his ability to handle the quickest issues first while asking us all go bear with him. Great job Larry.ROMAN P.
Customer did not leave a comment.adriano S.
Customer did not leave a comment.Linda Suzanne B.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.paquita B.
Customer did not leave a comment.FANNY A.
Customer did not leave a comment.jeff E.
The staff was exceptionally professional and has great customer service I forgot thier name it's a man and a womanMIRELLA A.
Nothing, just keep up the great work! Larry made my moving experience Awesome! I really Appreciate him. Blessings, Lori GiessingerLori G.
The moving blankets were not in the truckConstantine P.
Larry was really nice and professional. Would recommend this location to all my friends for future use.MIA C.
anytime pickup? forget it. scheduled pick-up was 7AM. I followed all steps as instructed through my smartphone. There were no key box to access the key. then instructed to call a number which the answering machine instructed me to call Uhaul back again. Had to re-schedule until the place opened up. Should have started in the morning while its cool. Instead a one hour job turned into a couple in the heat. This is the reason why Penske is the best and they also provide military discount and other discounts on top of that. False advertising on anytime pick-up service.Ari A.
Customer did not leave a comment.SCOTT P.