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MILCA C
Customer Reviews for StorageOne Rentals Decatur
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Subject: Unacceptable Service and Request for Account Deletion I am writing to express my absolute frustration with the horrendous experience I had with U-Haul from May 8, 2025, to May 10, 2025. What should have been a simple truck rental turned into a nightmare, costing me over $500 and subjecting me to poor service, disrespectful behavior, and a complete disregard for my time. I am done with U-Haul, and I am requesting that my account be immediately deleted. I will no longer support a company that fails to treat its customers with the respect they deserve. Key Issues Deliberate Time Wasting by U-Haul Staff I cannot list every single person I spoke with, nor do I want to. However, every moment I spent on the phone with U-Haul was just another moment my time was wasted. The reality is that everyone I spoke to added to the problem. The agents and supervisors I interacted with made no effort to actively listen to my concerns or provide helpful solutions. Every single interaction resulted in delays, miscommunication, and incompetence. I was repeatedly transferred to the wrong departments, including being sent to the international line twice, which only caused further frustration since the 2nd time I was sent there it was 6:00 AM PST. I am going to send a letter to the Nevada Attorney Generals office because UHAUL doesn't deserve for this to be brushed under the rug SO THEY CAN CONTINUE BEING NASTY TO PAYING CUSTOMERS WHO KEEPS THEM EMPLOYED! Unprofessional Behavior and Lack of Active Listening A key issue I encountered was the lack of active listening. Staff members repeatedly interrupted me, assumed they knew what I was going to say, and ended up completely misreading my concerns. This was especially evident when I spoke with Sabrina, a supervisor on May 9, 2025. When I tried to explain that one of HER agents had harassed me by calling my phone six times on May 8, she immediately started interrupting, acting as though she already knew what I was going to say. I had to speak over her and point out that she missed the point when she forgot to actively listen. Despite realizing her mistake, she tried to make it seem like I was the problem, which was completely unprofessional. Melissa the unprofessional agent on 05/08/2025 in TRUCK SHARE heard what she wanted and interrupted the rest. During the call I mentioned that I was advised to call and I asked her for a supervisor. She continuously wasted my time with her thoughts. I asked for her name and she said "MY NAME IS LI - I CAN HELP YOU". I said, I didn't get your name and in the same breath she said, MY NAME IS LI-ICAN HELP YOU. I said, you can't help me if you are having issues with your name. I asked for it and you played games. She then said, you don't need a supervisor, you need roadside assistance and besides everyone is gone for the day. I shared that I need the supervisor to report her so yes I do need a supervisor. My inquiry was rejected so YOU DO NOT DESERVE REPEAT CUSTOMERS. This same idiot who called me 6 times shared her name as Melissa when I asked AGAIN! Her behavior during work only proves she's not fit to remain employed. How tacky can you be when you are hired and use that time to play on customers phones. SHAME ON UHAUL for hiring that! Failure to Correct Mistakes and Deliberate Miscommunication On May 10, 2025, Ryan, a manager in the Truck Share department, called to inform me that I had until 2:00 PM to move my car, or it would be towed. However, he incorrectly recorded the time as 12:00 noon instead of the 2:00 PM deadline we agreed upon. This error could have caused my car to be towed, adding more unnecessary stress to an already frustrating situation. Rude, Dismissive, and Unhelpful Attitudes Everyone I spoke with, from agents to supervisors, gave off a clear sense of disinterest and disrespect. They were tired, rude, and uninterested in actually helping me. Instead of addressing my concerns, they gave lame excuses, misdirected me, and offered no real solutions. When I asked for help with the self-check-in process, I received nothing but dismissive attitudes. Even after spending hours trying to resolve my issue, I was still met with poor customer service at every turn. This behavior is unacceptable, and I will never tolerate it again! Unacceptable Delay in Resolving the Issue From 4:30 AM to 7:00 AM on May 8, 2025, I was treated poorly by every single person I interacted with. Despite calling multiple times for assistance, no one took ownership of my issue or worked towards a resolution. By 7:00 AM, I decided not to comply with the request to return the truck early—even if I finished early—because at that point, I had lost all trust in U-Haul and did not feel obligated to reward the company for their appalling service. They were aware that I left at 7:00 AM and I made them aware that my pick up time was not corrected. I ran into people stating that I am 24 hours AS IF there is only one time that could be 24 hours. JUST IDIOTS speaking to me like I didn't need to worry about the time to bring the truck back, because I am 24 hours. I asked if the return time said 7:00 AM and it did not! I had to deal with more clowns just to get them to fix the damn drop off time. AS IF THEY WERE UNAWARE THAT THEY WASTED HOURS OF MY TIME! I absolutely refuse to take their Sh**. Had everything worked as planned that truck was being returned AT 7 AM. General Lack of Care for Customer Satisfaction The overriding issue here is that U-Haul simply does not care about its customers. From the moment I called to pick up my truck to every interaction thereafter, U-Haul staff were unhelpful, rude, and failed to take my concerns seriously. They acted as if my time and concerns were not important. It is clear that your company has a fundamental problem with customer service, and it needs to be addressed immediately with FTC and the AG. Final Decision I am done with U-Haul. I will not be doing business with a company that treats its customers this way. Save your excuses, as I will not accept them. The time wasted, the poor treatment, THE FIGHT just to get a manager and the sheer incompetence displayed by your staff will not be tolerated. U-Haul is out, and I will make sure to leave reviews everywhere I can to warn others about your disgraceful service. 05/10/2025, at around 1:40 PM I called customer service because the agreed 2 PM drop off showed 12 PM instead due to the ignorance of a manager. I will not waste my time with an agent who's job is the lie! The female agent names D. was updated on this issue that could have gotten my vehicle towed. I WANTED A SUPERVISOR AND THIS PERSON CONTINUED DOWN PLAYING MY CONCERN AND GIVING EXCUSES. I DON'T NEED THE FU****EXCUSES! Train these assholes so they can transfer the fu**** calls already! Please delete my account immediately. I will not support a company that allows such nasty behavior to continue. If I can't call and get a supervisor, THEN YOU CAN'T GET ANYMORE SERVICE FROM ME! If your staff cannot treat customers with respect, you should consider closing your doors. Start with me—I will not reward U-Haul for bad service, and I will not support a company that fails to treat its customers correctly. I expect a response to acknowledge this complaint and confirm the deletion of my account. Do not make excuses.
CHEKESHA DEverything was great. It was very customer friendly and the lady that assisted us was beyond excellent. I’m sorry I don’t remember her name. Thank you for making our life easier and being so kind!!!
Janie PGood
JUAN GSherri, was perfectly customer service oriented, friendly, and extremely helpful.
MICHAEL MExcellent customer service. Very helpful. Sherry is an asset to this location. Very clean office and equipment runs great!!! Thank you 💕 so much.
KIMBERLY BBattery problems and issues with extending
ROBERT WNothing to improve. The woman who works there is the friendliest person and was so helpful with my questions. Had a great experience
MICHAEL JSherry at the counter was amazing and so pleasant!
MICHAEL SThe employees are so accommodating. Highly recommendable!
Che CGood sevice. no complaints
MIGUEL BThey didnt have the handtruck and blankets i ordered. I returned the handtruck an hour later to a different location after discovering it wad useless. Note: i was rerouted to a new location the day before and was called by the previous location.
KIYOSHI KTyler was very personable and informative about the morning rental. He took his time explaining the charges, potential breakdown situations and set the expectation for the use and return of the truck. I had no issues, felt confident in moving my items needed that day and would absolutely patronize this locale again based on my experience with Tyler. This experience exceeded my expectations and you definitely hired the right guy!!! Thank You UHaul
YOLANDA JTyler was wonderful. Started with a reminder call the day before the reservation. His friendly and knowledgeable personality was refreshing after my previous rental. How you can improve is by stopping being cheap .... would a power window be too much to ask for? The number one improvement would be a running board or step to get into the vehicles.
LAUREL BWe rented a truck and a storage unit. But we were not set up to return at the U-Haul storage location as we requested.
Charles GBy telling the person that you’re doing online to pick up the truck instead of someone saying we will see you in the morning at 8:30
Gertrude cPHENOMENAL CUSTOMER SERVICE! THANKS TYLER, YOU’RE THE BEST!!
Princess AEverone was very nice and frindleyto me
PATTY WI love the service and the way employees help you
Wilfredo AThe customer service was excellent and the associate was very straight forward with the process and fees. He made it really simple for me and I am forever grateful for a positive moving experience.
Crystal SThe ung man that waited on us was very nice and polite to me . And his service was very nice
PATTY WThe guy at the desk was very nice. Only problem I really had was that parking the truck again after I was done as a slight pain since it's so tight but otherwise good.
Mikkel CGot overcharged on the moving. Believing company brought it to my attention but our refusing to refund my money. I’ve called half a dozen people and what a joke. So disputing on my credit card such a shame.
Tyson SThe young lady who took care of us was incredible. She was professional, kind and very helpful. We won't go anywhere else now.
Michael CSeemed like nothing. The service was excellent no complaints no improvements that I can think of. I will say that the trucks had excellent power . not sluggish as I expected.
Henry TAssociate was late opening the store. Very unprofessional
Brian CThe gentleman working at this location is absolutely wonderful in communicating and delivering excellent customer service.
wanda hBest customer experience
Jeramie AThe truck rental was great but the moving help was a disaster. They broke my 65 inch tv. They broke the leg on my dresser, and damaged my bedtime and mattress.?Then they proceeded to argue with one another and threatened to fight. I’ve never experienced anything like it before in my life.
Eliza HContinue to do what your doing good job
Chequita MCustomer service was great. The guy that help me today was amazing and really helpful. Thank you for the help.
Maribel CGreat service appreciated.
KELVIN LLa unidad estaba sucio la caja
Luis CIt would be better if there is more parking spot. Also it should mentioned to customer that if office is closed then before dropping the key customer should take a photo of the dashboard to show the gas. Thanks
Mohammad KMr. Smith was excellent, friendly, easy going and knowledgeable. I appreciate the comfort he provided and everything was fast and easy. Thank you
Natina JThe only reason I feel the need to say no is because my final receipt I was charged for gas. I filled up the tank to half a tank, and I received it with about a quarter tank. I feel like they didn’t do the inspection in front of me to charge me without allowing me to verify. I wouldn’t recommend this place to a friend.
Eddie Hit was a smooth ride ,we picked it up / loaded it up and drove to my son apartment . my husband returned it . we had no problems with the truck . it was a good day.
Janet MExcellent customer service from the beginning to the end.
Lessly RI've returned the truck with the same amount of fuels that I've taken the truck with. I've pictures to prove it. Not only I was charged for extra fuel but a couple of days later after complaining I was charged even more.
Mariusz TI cant really think of anything. The new Manager is awesome very friendly and kind
Lorrie KThe cab was dirty and there was a half eaten chip in between the seats. IT was dusty and clear that it had not been properly cleaned... there was even an old anime poster sitting on the dash.
Lauren FN/A
Guadalupe TStaff was friendly. 24/7 pick up/drop off option was great.
Desirae RThe U-Haul team was very helpful and made my moving experience easier to navigate in transit. Thank you
henry fYou guys double charge me for my rental. For the second time. So I'm going to need you to return that money as soon as possible thank you.
Richardo CGentleman that helped was very friendly and helpful!
Oscar CThe man working the office is a crook and is trying to ripe my insurance off for damage that I did not cause and repeatedly lied about it
Carlena BFuel was filled and still got charged and milage charge was not disclosed during rental.
YOHANNES MNothing Uhaul is wonderful a very big help for me as I am 60 years old with lower back surgery. I have to move by myself. I could not have moved with out Uhaul. I love Uhaul 5 star rating. Keep up the good work.
kelly cIt was easy
ANDREW TTruck was clear not working properly sounded like it was about to break down. First time renting here and couldn’t get a clear answer to questions.
EDUARDO LGreat customer service!!
Rosina BHonesty
gerald nThe manager was super nice, and respectful. He helped me complete the rental process in a few minutes, and got me on my way. The return process was also as easy and simple. I will rent from there again. A++
Rony D