Reservation was changed to Storagepro. Wanted a 9am pickup but opened at 10am. No furniture pads there as ordered and 1 dolly instead of 2 ordered. Representative called me to come back that I forgot dolly. They didn't put them in truck ( guess customer was responsible to wheel dolly to parking lot. Office was dark when arrived. No lights on. When returned truck in Kenner, LA., they said an appliance dolly was missing that I never got from Storagepro. I called to get a credit and was told she didn't know how to credit...had to go through uhaul in Kenner drop- off location.I Gave her phone number for Uhaul in Kenner, LA and they took care of me. Worse experience with Uhaul I have ever had and have been to a few locations. Storagepro location was one I wouldn't use again. Kudos to Uhaul Kenner, LA location for their assistance.
JULIE M
Customer Reviews for Storagepro Mobile
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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ELIJAH NTruck was dropped off after hours, staff was not present.
ROLANDO CI had a reservation at Dawes rd on 6/30/25 I went by there on 6/28 to find out my reservation was not scheduled . The person at Andy’s U-Haul called and someone in scheduling made me another guaranteed reservation at 8:30 am on Monday 6/30 in 8341 airport blvd. I the person in charge of the location at the time showed up late so I wasted an hour trying to get all paperwork and equipment ready. The location did not have blanket pads, dolly so I had to get those elsewere. Because it was raining I had to do all by myself without help from the lady at work. Would not recommend this location to no ine
CARLOS VVery quick and easy very convenient
NEIL N