Great prompt customer service
THELMECA C
Customer Reviews for Store Here Mercer LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was charged for fuel even though I left the truck with more fuel then I received it with.
Nicholas FAgent was extremely helpful, friendly and fast. Made my moving day a lot less stressful! Customer service was excellent!
Victoria SBetter signage directing where to park after hours returns.
Kimberley WThe communication between corporate to the actual pick up location needs to be better.
Jonnese NThe engine light was on in equipment and I was told I was going to get refund for all the gas I put in it coming from Macon Georgia tech Lexington Kentucky and I still have not received reimbursement in all the gas I've spent. Truck was not in good running condition. Engine light was on. I did submit my receipts to Maurice
elijah oThe Lady who helped us, At first seemed bothered that we were there (maybe distracted) But once we had her attention she was very helpful.
Brittany RRochelle is the best. She is the perfect person that you would want to work in your establishment. Costumer service skills was superb!!! And she was multi-tasking as if it was nothing.
shandrika fThe Rear Gate or Lifter Was Hard For Me As A Elderly Woman To Lift And Let Down???? The Truck I Had Was Great. It Was Good On Gas Also! The Price Was Excellent When One Like Myself Don’t Have Much! I Have A Part Time Job! Thank You! 10/16/2022 I Turned The Truck. 10/18/2022 9:07 AM
Nancy HThis location should not rent the customer service was really bad can some one call me about this matter 478228-0842 mrs hargrove is my name
ARTICE HI was very disappointed 😞. I had to drive from Forsyth to Macon, from Macon back to Forsyth, then from Forsyth to Warner Robins. It made me lose time and more money. This whole experience made me frustrated and 😡. They told me that they were going to give me a 10 percent discount and wave my mileage for my inconvenience. They charged more money after I dropped it off. You all have to do better ( period)
DANIEL AEnsure that when the Truck is reported dirty on pickup do not charge the customer for cleaning on return.
Armando SGreat customer service
Phyllis WHow long will it take to put money back on card
Darrell JIt was after hours, did drop key in night drop box
MATRINA PThis was the kindest, most patient woman on the planet. Y’all made her life as difficult as possible by doing maintenance on your servers on her busiest day of the week, but she took it all in stride, apologized profusely, and just kept smiling. I have rented quite a few uhauls in my life, and I don’t think I’ve ever once taken the time to do one of these surveys, because my mom raised me right that if you don’t have anything nice to say, don’t say anything at all… This time was different. Top notch experience at this location, will HIGHLY recommend.
Scott FAsked about the military/veteran discount and was told the discount can only be applied when the truck was ordered.
TODD CI was over charged for my rental. The online rate was $54. I was charged on my card $95.
Piere BGood
ketan pCustomer service was awesome. The clerk was very professional and friendly. She went above and beyond to help us out in a bind....she deserves a raise in my opinion. Keep employees like her to make everyone's experience with uhaul a pleasure and less stressful for the customer needing the uhaul services
johnathan mBetter uhual equipment my stuff was soaked when I was moving it off the uhual to storage
Jasemine NMaybe a little more on the return, although not complaining at all. I was able to return my vehicle with help after calling customer service. They were very helpful. Due to rain I couldn't unload as quickly as hoped so had to change drop off locations. It worked out fine and left the vehicle with more gas in it than I left with :0) LOL and dropped the keys in the drop off. I thank you folks for accommodating our needs and with a nice well maintained vehicle. It does need a set of wiper blades but other than that perfect. Keep up the good work, and Uhaul will be my first choice from now on.
TODD SVery professional and polite.
thiwa AI reserved the truck at the Warner Robins location. The truck should have been brought there instead of the Macon location.
matthew wYour call wait time.
Princessa AMy original location is no longer a uhaul servicer, they should be removed from your list of available locations: BP Food Mart 5394 Thomaston Rd Macon, GA 31220 I had to locate another dropoff location. Once I did that, they would not accept the truck until I called and had uhaul change the dropoff location. This added considerable time and inconvenience.
Lawrence CThe mileage should be competitive. Uhaul's rate per mile is higher than the competition
SHAMIRA MThe attendant checking in was not friendly. I took a picture of the odometer and gas level before checking it in. The gas was not where it was marked on the sheet. She never did a inspection before giving me the keys. She didn't want to get out in the cold. When I returned it she did not want to believe the gas level despite I took pictures of the odometer and gas level (all shown in same pix).
Rodney LEverything went very well. It was a slow ride but a good safe trip throughout. I was satisfied to say the least. Thank you UHaul.
Connor GI called and reserved a 26' truck several days in advance. Then I'm told the day before that I would have to drive to a different town 40 miles away to get what I ordered. So I had to get the next available size down which was 20'. Because I didn't get the size I ordered I was forced to have to make a second trip across the state, because I'm moving, to get the rest of my belongings causes much added stress and expenses to myself because I was not given the truck that I ordered.
jeffrey wBad service
Antwan GCashier was very unprofessional. She appeared to be in a hurry and did not go outside to show me the truck before I left the location. Need more materials at the location. Did not have any rope and blankets to assist with my moving experience.
Lakesia C