This was the kindest, most patient woman on the planet. Y'all made her life as difficult as possible by doing maintenance on your servers on her busiest day of the week, but she took it all in stride, apologized profusely, and just kept smiling. I have rented quite a few uhauls in my life, and I don't think I've ever once taken the time to do one of these surveys, because my mom raised me right that if you don't have anything nice to say, don't say anything at allâ€¦ This time was different. Top notch experience at this location, will HIGHLY recommend.Scott Fairbanks F.
Customer Reviews for Store Here Mercer LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Asked about the military/veteran discount and was told the discount can only be applied when the truck was ordered.TODD C.
I was over charged for my rental. The online rate was $54. I was charged on my card $95.Piere B.
Customer did not leave a comment.Jerry S.
Customer did not leave a comment.SUNIT S.
Customer did not leave a comment.GRANTT C.
Customer did not leave a comment.Linda M.
Customer service was awesome. The clerk was very professional and friendly. She went above and beyond to help us out in a bind....she deserves a raise in my opinion. Keep employees like her to make everyone's experience with uhaul a pleasure and less stressful for the customer needing the uhaul servicesjohnathan M.
Customer did not leave a comment.DALE B.
Better uhual equipment my stuff was soaked when I was moving it off the uhual to storageJasemine N.
Maybe a little more on the return, although not complaining at all. I was able to return my vehicle with help after calling customer service. They were very helpful. Due to rain I couldn't unload as quickly as hoped so had to change drop off locations. It worked out fine and left the vehicle with more gas in it than I left with :0) LOL and dropped the keys in the drop off. I thank you folks for accommodating our needs and with a nice well maintained vehicle. It does need a set of wiper blades but other than that perfect. Keep up the good work, and Uhaul will be my first choice from now on.TODD S.
Very professional and polite.thiwa A.
I reserved the truck at the Warner Robins location. The truck should have been brought there instead of the Macon location.matthew W.
Customer did not leave a comment.SHAMIKA F.
Your call wait time.Princessa A.
My original location is no longer a uhaul servicer, they should be removed from your list of available locations: BP Food Mart 5394 Thomaston Rd Macon, GA 31220 I had to locate another dropoff location. Once I did that, they would not accept the truck until I called and had uhaul change the dropoff location. This added considerable time and inconvenience.Lawrence C.
Customer did not leave a comment.Shacarla F.
The mileage should be competitive. Uhaul's rate per mile is higher than the competitionSHAMIRA M.
The attendant checking in was not friendly. I took a picture of the odometer and gas level before checking it in. The gas was not where it was marked on the sheet. She never did a inspection before giving me the keys. She didn't want to get out in the cold. When I returned it she did not want to believe the gas level despite I took pictures of the odometer and gas level (all shown in same pix).Rodney L.
Customer did not leave a comment.Vontavious H.
Everything went very well. It was a slow ride but a good safe trip throughout. I was satisfied to say the least. Thank you UHaul.Connor G.
Customer did not leave a comment.William L.
Customer did not leave a comment.Marvin T.
Customer did not leave a comment.Onaury V.
I called and reserved a 26' truck several days in advance. Then I'm told the day before that I would have to drive to a different town 40 miles away to get what I ordered. So I had to get the next available size down which was 20'. Because I didn't get the size I ordered I was forced to have to make a second trip across the state, because I'm moving, to get the rest of my belongings causes much added stress and expenses to myself because I was not given the truck that I ordered.jeffrey W.
Bad serviceAntwan G.
Cashier was very unprofessional. She appeared to be in a hurry and did not go outside to show me the truck before I left the location. Need more materials at the location. Did not have any rope and blankets to assist with my moving experience.Lakesia C.