i paid for a dozen moving blankets. they were not provided. i arrived on time for my pickup but a truck was not assigned to my reservation. overall my u-haul experience was not good. i think i will be taking my future truck rental business elsewhere.
Kevin P
Customer Reviews for Store Here
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don’t know I went pretty OK it was just a really really And we were all super sore the next day
DANIELLE PMore explanation of estimated milage, and renting process.
DAVID GCharged my card multiple times miles weren’t recorded from previous driver bad location before never had these issues with uhaul
DANIESHA SReliable vehicle and clean.
VICTORIA GThe pick guy was great with his customer support, however the return gentleman was horrible tried to charge me almost $30 in gas when I filled gas back in the truck to original pick point then made me go put an additional 2 miles on the truck for an additional $3. I have always had good results with U-Haul but this was the worst experience and I will never use this location again!!! One star
Troy WThe customer service representative was Very polite and Professional .
La RWorked great!
Lewis MAll of the staff were wonderful and took time to explain everything to me. Would recommend!
Aaron EI'm satisfied
Willie GTried to use the wire and found that it is not very user friendly. I went in store and received amazing service.
cherry gNothing
Leroy MThe truck was dirty with crushed up food all over inside. The gas was on empty, the window knob broken, staff was acting kind of annoyed when we started taking pictures. Couldn't even load all the pictures on the app when I was supposed to do the inspection because we hit the maximum allowed photos. It should not limit you to so many photos, because that could have potentially caused the customer to be charged for damages they were not able to report before taking the truck. Just not a good way to do business
Lakecia RComputers aren’t working and I still haven’t gotten what I paid for the U-Haul. Let’s hope it wasn’t too much. It didn’t take me long and I put extra gas in.
Susan BCustomer service was excellent
Cherry GWebsite is very difficult
Marquita BKanku was knowledgeable and efficient about return process. Parking lot looks large enough to maneuver a 26-foot truck.
Cyril TThe service was great and the representatives were Excellent.
Vanessa MSuper friendly staff! Highly recommend!!
Jordan CNo complaints whatsoever!!!! Thank you for allowing me to rent a Uhaul at your place a business.
Dadra LI received excellent service from U-Haul. Ken and his assistant on Mound Ave. were very accommodating. They went above and beyond to make sure my needs were met. Thanks again!!
Laticia HThe uhaul was an older one with high mileage!
Matthew MEverything was great
Barbara MTook a quick look at the back before renting looked ok but once we're moving stuff noticed alot of dirt/dust on the floor so that's the only reason giving a 4 star instead of a 5. They were very accommodating for our needs of extra days outside of original contract! Would use them again!
Peter K