Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The clerk that waited on me was very pleasant and professional
The office was to be open until 5 pm so we hurried to drop off the truck at 4:30 pm and no one was there in the office for the drop off, eventhough stated hours should have been open until 5 pm. No clear instructions where to park and leave the returned truck. Will not use this drop off location again.
The young man who waited on us, took our info and pulled up our reservation, was nice and very competent. Most appreciative! The truck was clean, the blankets we rented were tidy and just what was needed. The tank was full and that makes it easy to return! Just fill up the tank. Thanks for a positive experience.
Nothing keep doing what you doing
We had a trouble free experience! The pickup and dropoff was fast and easy, I will use them again!
picked up truck with only 3/8th tank of gas. you can verify receipt for this. only problem should have more gas.
Great service. Didn't get his name but the guy at the counter was great!
Great
They did not put my car on the auto transport for me. I had to take the truck over to the keystone plaza location where they told me they wouldn't help me either... I had to beg them. It was disgusting... after 3 hours of moving in 95 degree weather to go through this. Then I after I begged and offered money he said yes and then I had to Uber back to my car and drive back. I originally asked when making this reservation if they would be able to put my car on the auto transport. Then last minute the Sunday before uhaul changed it to this other location where I was told they would. It was a nightmare. I missed my movers who didn't even call me.
I can't tell you what to improve, the people I worked with went above and beyond anything I would have asked of them. Mooching is always a stressful time for people. Your people at this faculty made my move so much easier, they did what they said they would do and they were extremely sympathetic to all my needs! Y'all should be grateful for this team and try to pay attention to how they treat customers, if your entire corporation ran like this facility you'd have zero competition.
Let customer know ahead of time what the charge will be if equipment is returned late
The truck dash indicated it needed an oil change, other than that everything was good!
The staff are very friendly and helpful.
Zach was great! The website is infuriating.
It was all good!
Very helpful.
All is well and the customer service representative Zach was very informative, courteous, professional and customer friendly. Thank you for making my assist to help my nephew move to his first apartment a smooth and speedy transition. Thank you
Zach the service rep was very helpful and pleasant. Quick and easy experience!
Zack was cool. He was very helpful and outgoing. I am very appreciative of the service I received.
Get more employees like zach
The whole experience could not have been better!
The customer service at the Keystone location was excellent. Very nice, attentive and accommodating.
Tell customers about uhaul Tax. It blind sided me, but it was a great experience
Nothing! Great experience!!
Representative did not explain entire contract - he left out the fact that there would be a $20 charge for simply turned in the key in the afterhours box.
I need to speak to a manager
inside of the cab was dirty and the floor had muddy foot prints and the body also was dirty but mechanically is seems just fine. May be I was just used to a super clean car.
The guy that works there was really racist and extremely very disrespectful please hire someone else more professional
U-Haul app was clunky and frustrating. Rental location was fine.
Customer service also information
Nothing Service was excellent!
Everything worked out perfect. Excellent customer service.
Provide a paper receipt for the customer when they drop off the equipment, if you're gonna charge for equipment make sure it's not missing, and finally give the customer credit for returning the rental early.
I believe I was overcharged for gas
Keep up the great work!
I was supposed to be able to pick up the van at 7:00am with the on-line self check in service. However this didn't happen as I was not able to use the self check in due to not being given all the information needed to complete the check in process. I did call the U-Haul 800 number on 3 different occasions but after waiting on hold for 20 minutes on a couple of the attempts, I gave up. The store didn't open until 10:00am so I lost 3 hours in this process. Very frustrating experience dealing with your automated customer service line.
very helpful customer service in the office.
The woman who helped us during pick-up was wonderful. Her personality completely turned our day around. Unfortunately I didn't get her name.
Your okay
Customer service was excellent
The guy up front was great. Knew exactly what we needed and hooked us up in no time.
Service was very nice and accommodating!
excellent customer service offered when i became confused with using my phone to complete transaction.
You messed up my order twice...one, marking my return of the Uhaul to Ohio and second, telling me to drop it off in Franklin when they don't even have a drop-off!! We had to drive up to Greenwood.
Easy and fast transaction! Super knowledgeable!
Excellent service. Thank you.
Wish there was a locking gate mechanism when we accessed the facility at night. We felt that anybody could drive in behind us.
Staff was very kind and helpful. He explained the rules, insurance options, etc very clearly. Move in and out was very convenient
Close to BU and easy to use. We will be back next year!
