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Levar M.
Customer Reviews for Store It Indy LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best part of my experience was that I was running late to pick truck up (did not know I had to be there at the exact time) and gentleman called me to make sure I still wanted the truck before he gave it away.
Tasha M.Friendly service
Randall A.The only issue I had was that I could not get logged in to return my truck, but the young lady I called was able to take care of that
FRANK O.Overall very pleased with the entire process, nothing that I can think of that would improve the experience.
Joseph G.The truck we were expecting was not returned by the previous customer. The location had another 15' truck on their lot. It was labeled out of service because the windshield washer pump was not working. I told them not a problem and rented the truck. However, about 20 minutes into my 5 hour drive, the A/C died. It was a 90 degree day. So, I went old school and rolled down the window.
matt M.It would be helpful in mobile instructions to advise people safari is the search engine used for check in. This would have saved me 10 minutes in fumbling around trying to finalize check in. Your chat service worked well to aid me.
James S.Super easy and customer service was excella t
Lisa T.Very friendly and professional
David B.I was late to return the truck, tried to call twice and got cutoff both times. I was told that I would be charged an extra $19.95 because I was late which would have been acceptable but when I received my invoice I was charged double for everything!! Twice what I should have paid. Liked Uhaul and used them a few times a year but not anymore!
Rick B.NOT HAPPY 2 BLOW OUTS ON THE TRUCK AND HAD TO GO OUT OF MY WAY TO GET THE TRUCK. WILL NOT USE U-HAUL AGAIN
ROBERT P.The service was great, the only thing they said is that the vehicle had a full tank of gas and it wasn't. But I did back a full tank of gas anyways. So in future make sure that your actually giving the customer a full tank of gas before instructing them to take back a full tank.
Romeo J.Great customer service!
LISA C.This was my first time renting a U-Haul and I had a wonderful experience! The woman at the counter when checked us in was very friendly. She also recommended dollies for us and she was right. We returned the truck earlier than anticipated and we were met by a gentleman in the parking lot. He checked us out very quickly. The final price was right around the estimate, which was very reasonable for a move. Thank you!! I highly recommend this location!
Mary D.Friendly as well and in time
Elzbieta K.The self check in never works and then you always charge me for not using self check in.
Satchuel C.Very friendly and easy to talk to. Only thing I had issues with is the prices. When all is said and done it's really more like 60$
Danielle A.I was charged for cleaning when there was NOTHING left in the back of the pick up I drove. I only moved a couch so why I was charged $20 I'll never know.
Allisha G.The truck smelled of cigarettes, and there was no where for me to notate that and it was also described as "clean." Something like a simple air freshener would've helped the smell, and a deep cleaning of the leather and surfaces in the vehicle. After driving in it for 14 hours, my clothes all smelled like smoke and I am a non-smoker.
Jacob R.The woman working the front desk was so friendly and helpful!
Christopher H.Excellent service
ELSA H.Tierra was great! She was dealing with missing keys, a missing truck, a snowy lot, frozen truck doors, and opening the store after two days of weather closure. She handled it all with a smile and was helpful beyond measure.
TRENA T.Fire the manager and her daughter since they cannot seem to properly do their job without being racist. Asked the daughter for a uhaul and a storage unit, she did not sell me the storage unit AFTER telling me which actual storage unit I was going to need. Tried to complain to the manager the next day, and was denied service. Chalk it up to racism because they're white and I'm black
CHAD M.Bring the truck to me lol
VERA K.When I picked up the truck it was probably the dirtiest rental that I've ever picked up from you guys. The attendant was not very friendly and when I mentioned how dirty the truck was didn't seem to care. Overall I would say not my best experience with U Haul
MICHAEL S.Everything went well. The lady who took care of us was wonderful.
Charlene P.It was very easy to use my mobile phone after hours to rent and return the truck.
Candy G.Don't change anything service was excellent
FRANCES P.I love the customer service
MARVIN M.Truck smelled like smoke. Check-in attendant was great while check-out attendant questioned me on taking an advertisement from the front window and debated me on mileage where I proved to be 100% correct. The pick-up truck noted that there was <1% oil life remaining too. All and all, the truck did what it needed to do, but the checkout rep did not have much trust in me. I have no idea why unless other customers have been rougher. All was just okay to below average.
Bradley H.Drop off was very easy!
DEBORAH T.Do not assume checking in through the app will be faster! It is much faster to get your vehicle if you go inside and speak to an actual person. The app asks for information for an alternative contact. You have to wait for them to call and verify the number and name you provide. It takes much longer to do this, I was frustrated and went inside to complete the transaction. I had the keys to the truck in my hand before they even contacted my sister has my alternative contact.
Glenn L.professional and helpful staff. convenient location.
Jason T.Brittany has excellent customer service skills.
JEFFREY H.The help line for U-Haul because we could not log in to pick up our 24/7 share truck was a 60+ minute wait. By the time we got through they had already rented the truck out to someone else. The person who was working was insanely helpful and ended up making some arrangements and got the truck anyways.
MAX G.Make sure there is at least 1/4 gas in tank upon pickup.
Rachel L.Upon return there was no one at the desk to return the key to. I stood in the lobby for about 5 minutes and no one showed up. I ended up walking into the back portion of the store and knocking on one of the offices. The woman was very nice was, although surprised too see me there, very prudent in her handling that the situation and assisting me in returning the truck. She asked me if I had fuelled the tank to which I stated that I had. I drove the truck for about 30 miles and had just refilled the tank to the 7/8th mark, or as close to it as the I can tell, about a mile from the return location. By the eye it looked like I had used about a fifth of a tank total. I put just under $12, about 3.5 gallons, in which, when turning the ignition, appeared to be almost exactly where the gauge was at the time of pick up. After leaving the truck I received an email with my receipt about 15 minutes later and noticed that my bill was higher than I had anticipated. After looking at it I realized that I had driven more miles than I had intended. I ballpark it initially at about 20 miles but it ended up being more the range of 30, not a problem. The next line on the receipt, however, charged $9 for 2 gallon fuel. While the $10 in and of itself is not a big deal the fact that it was even and itemized charge was a bit frustrating. I understand that uhaul charges more for gas than a gas station would and perhaps 2 gallon is the minimum chargeable amount.. I do, however, have the receipt that shows the purchase amount of gas as well as the time and location that it was purchased. Doing the math by dividing miles driven by the amount of gas that I had put in it is pretty clear that it isn't possible for it to have been returned under 7/8 full. $11.36 gas@ $3.09 a gallon [3.67 gallons] 38 miles By my math that would average to about 10 miles per gallon. 38÷3.67=10.4. I know that a 10 ft truck gets about 12 mpg so, if true, I would have actually returned it with more gas than it had to begin with. Again, nothing that would stop me from renting from U-Haul in the future, perhaps would stop me from renting or recommending that specific location. I don't necessarily expect a response back from this nor do I expect a refund. Just wanted to voice my opinion honestly and I hope that you will take the time to fully read, considerate, and hopefully respond to this comment.
TYLER N.Our original rental was in Greenwood at Johnson Equipment Rental. No one was there to service us. We had to locate another location which was 35 minutes away. I will never use U-HAUL again because they couldn't even locate the owner of Johnson. Very unprofessional!!!!!
Grant H.Had trouble processing the payment/charges. But everything else was great. Staff is great, and friendly.
Lisa W.I tried to reserved a truck at a different location that was .4 miles from my location but no trucks available so I had to pick up a truck 4 miles away. I then get a call 2 days before pickup telling me that I now have to go an additional 4 miles to a different location to get my truck. It was a 20 minute drive. When I drove by my original location choice at noon I counted 7 trucks of the size I wanted sitting in the parking area. Very frustrating.
Karen B.I really love the facility. The professionalism of the staff was great. My only complaint is the first storage room they gave me had a leaky pipe which set my things up for mold. i wasn't happy at all with that but they gave me another clean dry storage area. Much appreciated. I would recommend them to anyone. thank you
NIKITA L. | Overall ExperienceZack was a great help
DeVonna L.The guy working here tried correcting all of the errors of the first place and apologized for their shorfalls.
Jonathon G.No employee was at the business when I returned the vehicle around 10:40AM. Zach was there an hour earlier and made my pickup process very fast and professional. I just left my key in the box and left. Good experience though.
tom H.Don't change stay the same you doing fine musica doctor
David E.Unable to do on-line check in. No one available. No follow up call.
Phillip T.Make a rewards program for frequent renters!
Joel S.The only reason I picked up from this location is because the truck I was supposed to get from 6014 Michigan Road Indianapolis was not there when I went to pick it up. I called customer service and someone from the location had modified my reservation the day before and I was not notified, NOT good customer service. The agent I was speaking too, located another truck 5 miles away and I was able to go there and pick it up.
Jeff M.Maybe make it more clear where to park when returning a truck after-hours
Natalie C.Excellent experience
ROBERT C.I work with storage units and have had many over the years this is the best one and I recommend it daily. Easy access with different types of doors and the dollies are the best. The staff is very friendly and helpful. Love this place
Dennis T. | Overall ExperienceExcellent service. Thank you.
ENRIQUE S. | Overall ExperienceWish there was a locking gate mechanism when we accessed the facility at night. We felt that anybody could drive in behind us.
KIRK B. | Overall ExperienceStaff was very kind and helpful. He explained the rules, insurance options, etc very clearly. Move in and out was very convenient
Ellen R. | Overall ExperienceClose to BU and easy to use. We will be back next year!
CAROLYN H. | Overall ExperienceThe facility fits my storage needs. It is clean, secure, and in good repair. It is easy to access my unit for loading and unloading. Customer service at the facility was excellent.
Privacy R. | First Impressionsnever again bill me for nothing
Privacy R. | First Impressionsgood service, lady gave me extra time to move my belongs into the storage unit.
Privacy R. | First ImpressionsI did not purchase this unit and when I called about the storage this morning they did not have anything on record for me
Privacy R. | First ImpressionsI havent moved yet, but i will soon. I still plan on using this facility as well.
Privacy R. | First ImpressionsThe storage unit is great so far... Plenty enough space for my things
Privacy R. | First ImpressionsI had no issues in reserving the storage unit. I was unable to cancel the move in.
Privacy R. | First Impressionsgreat customer service
Privacy R. | First ImpressionsThe staff was excellent. The facility was clean. I got a true deal. Only complaint is that you have to compete with the salt trucks who park very close to the storage facility`s garage door.
Privacy R. | First Impressions