Customer Reviews for Store It Indy LLC
(U-Haul Neighborhood Dealer)

857 reviews

4530 N Keystone Ave   Indianapolis, IN 46205
(Just south of CVS on Keystone)

(317) 328-1577

Hours

  • Monday–Friday
    8:30 am - 12 pm / 1 pm - 5:30 pm
  • Saturday
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(317) 328-1577

4530 N Keystone Ave
Indianapolis, IN 46205
(Just south of CVS on Keystone)

Services at this Location:

Hours

  • Monday–Friday
    8:30 am - 12 pm / 1 pm - 5:30 pm
  • Saturday
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The inside of the cab was not clean. Everything else went smoothly and the overall experience was good.

Melodi M. 
Rating:
5.0

The pickup was in great shape and the staff member who checked me in/out was friendly and knowledgeable. Overall excellent experience

David E. 
Rating:
5.0

Can't think of anything. U-Haul is already doing an excellent job, second to none.Just up the great service.

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
5.0

Customer did not leave a comment.

Shanel M. 
Rating:
5.0

Customer did not leave a comment.

Randee M. 
Rating:
5.0

The location and service was great. However the online checkout process is incredibly broken. The website rejects .jpeg files so I had to convert my photo to a .png or else it wouldn't be accepted. This is not an issue with the location so much as the UHaul corporate website.

Spencer H. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

The woman at the desk was very cold and unapproachable, it was clear she was distracted while making Christmas ornaments or doing some kind of crafting while “helping me”. I was struggling to check in on my phone and was given very little assistance as she was doing crafts at the front desk. Upon getting to my truck, I struggled to close the cargo door and was patronized about not fully closing the latch before opening it. I definitely would rent storage again from this location, but with the treatment I was given when picking up my truck, I would never rent another Uhaul truck from this location.

Madison W. 
Rating:
3.0

The pick up truck had visible damage out the outside and smelled of stale smoke! it was horrible. My additional driver drove it and they only had the one truck on the lot so I couldn't exchange.

Yolanda E. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

They have Great customer service and very friendly..

stephen D. 
Rating:
5.0

very friendly folks. equipment always available and well maintained.

boice T. 
Rating:
5.0

Customer did not leave a comment.

Courtney E. 
Rating:
5.0

No comments on improvements, just wanted to give a compliment to the representative that assisted me. He was very friendly, had a great personality, and made me feel welcome. He deserves a raise! Good people are hard to find these days!

Andrea C. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Truck drove horribly and was pretty beat up in the cabin. Steering was absolutely awful. I had to drive extra slow to avoid causing an accident. Truck didn't start a few times also.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

Nothing 😊 The young lady that you got working at the front desk is so friendly her personality is the best👍🏾You can't go wrong with a worker like her ..

Stacey W. 
Rating:
5.0

Customer did not leave a comment.

Corinne Q. 
Rating:
5.0

Customer did not leave a comment.

Zachary Z. 
Rating:
2.0

Buy new trucks for some reason U-Haul trucks burns gas soon as you hit the gas pedal all you hear why driving is the transmission running look at the gas hand almost on E buy better trucks

Tibble L. 
Rating:
5.0

Customer did not leave a comment.

TERESA D. 
Rating:
5.0

Mr.John Henry is the best!

Kenneth H. 
Rating:
5.0

It's AWAYS a PLEASURE to due business at STORE IT INDY. The staff is AWESOME!!!

mygleetus S. 
Rating:
5.0

The gentleman that helped us is the best!

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

LaShonda G. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Colette T. 
Rating:
4.0

Customer did not leave a comment.

Vasilis P. 
Rating:
5.0

You are very good

IDRIS A. 
Rating:
5.0

Be quicker in printing of documentation to ensure customer can used full rental period as specified in the reservation.

Nathan T. 
Rating:
5.0

Nothing. The whole process was smooth. It was great!

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

John Henry is a jewel! We were very happy! Thanks!

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
1.0

I paid for both furniture pads and a furniture dolly and didn't receive either.

Christopher N. 
Rating:
4.0

Difficult to get van checked out

Brett H. 
Rating:
5.0

Customer did not leave a comment.

Candace C. 
Rating:
5.0

The instructions on the screen said the truck ID number would be on the lower left corner, but actually it was on the upper left corner. Other than that, everything made sense.

Joni H. 
Rating:
3.0

Was frustrated with a $20 weekend return charge....no reason for this and was never mentioned. For $9 more I could have kept it for another day. Scam charge!

SCOTT R. 
Rating:
4.0

Customer did not leave a comment.

Neal S. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas G. 
Rating:
5.0

Can was dirty with some trash in the by the counsel in the middle

Thomas M. 
Rating:
5.0

I just want to say that I was well-pleased with their service. No waiting time when I arrived. The day before I texted a message from the website and got an immediate reply, even followed up with a phone call. Return process too was efficient. Keep up the good work!

STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

GREGORY G. 
Rating:
5.0

Customer did not leave a comment.

Levar M. 
Rating:
4.0

Customer did not leave a comment.

Carmela J. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

The best part of my experience was that I was running late to pick truck up (did not know I had to be there at the exact time) and gentleman called me to make sure I still wanted the truck before he gave it away.

Tasha M. 
Rating:
5.0

Friendly service

Randall A. 
Rating:
5.0

The only issue I had was that I could not get logged in to return my truck, but the young lady I called was able to take care of that

FRANK O. 
Rating:
5.0

Overall very pleased with the entire process, nothing that I can think of that would improve the experience.

Joseph G. 
Rating:
4.0

The truck we were expecting was not returned by the previous customer. The location had another 15' truck on their lot. It was labeled out of service because the windshield washer pump was not working. I told them not a problem and rented the truck. However, about 20 minutes into my 5 hour drive, the A/C died. It was a 90 degree day. So, I went old school and rolled down the window.

matt M. 
Rating:
5.0

It would be helpful in mobile instructions to advise people safari is the search engine used for check in. This would have saved me 10 minutes in fumbling around trying to finalize check in. Your chat service worked well to aid me.

James S. 
Rating:
4.0

Customer did not leave a comment.

Edward R. 
Rating:
4.0

Customer did not leave a comment.

Mattheus M. 
Rating:
4.0

Customer did not leave a comment.

Branko J. 
Rating:
3.0

Customer did not leave a comment.

Lynn A. 
Rating:
5.0

Super easy and customer service was excella t

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Very friendly and professional

David B. 
Rating:
5.0

Customer did not leave a comment.

Brent N. 
Rating:
1.0

I was late to return the truck, tried to call twice and got cutoff both times. I was told that I would be charged an extra $19.95 because I was late which would have been acceptable but when I received my invoice I was charged double for everything!! Twice what I should have paid. Liked Uhaul and used them a few times a year but not anymore!

Rick B. 
Rating:
4.0

NOT HAPPY 2 BLOW OUTS ON THE TRUCK AND HAD TO GO OUT OF MY WAY TO GET THE TRUCK. WILL NOT USE U-HAUL AGAIN

ROBERT P. 
Rating:
4.0

The service was great, the only thing they said is that the vehicle had a full tank of gas and it wasn't. But I did back a full tank of gas anyways. So in future make sure that your actually giving the customer a full tank of gas before instructing them to take back a full tank.

Romeo J. 
Rating:
5.0

Customer did not leave a comment.

Nicolas M. 
Rating:
5.0

Great customer service!

LISA C. 
Rating:
5.0

This was my first time renting a U-Haul and I had a wonderful experience! The woman at the counter when checked us in was very friendly. She also recommended dollies for us and she was right. We returned the truck earlier than anticipated and we were met by a gentleman in the parking lot. He checked us out very quickly. The final price was right around the estimate, which was very reasonable for a move. Thank you!! I highly recommend this location!

Mary D. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Drezden J. 
Rating:
5.0

Friendly as well and in time

Elzbieta K. 
Rating:
2.0

Customer did not leave a comment.

Natasha T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

The self check in never works and then you always charge me for not using self check in.

Satchuel C. 
Rating:
1.0

Customer did not leave a comment.

Vanessa J. 
Rating:
5.0

Very friendly and easy to talk to. Only thing I had issues with is the prices. When all is said and done it's really more like 60$

Danielle A. 
Rating:
1.0

I was charged for cleaning when there was NOTHING left in the back of the pick up I drove. I only moved a couch so why I was charged $20 I'll never know.

Allisha G. 
Rating:
3.0

The truck smelled of cigarettes, and there was no where for me to notate that and it was also described as "clean." Something like a simple air freshener would've helped the smell, and a deep cleaning of the leather and surfaces in the vehicle. After driving in it for 14 hours, my clothes all smelled like smoke and I am a non-smoker.

Jacob R. 
Rating:
5.0

The woman working the front desk was so friendly and helpful!

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

RICKY B. 
Rating:
5.0

Excellent service

ELSA H. 
Rating:
3.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

SANBONITA R. 
Rating:
5.0

Customer did not leave a comment.

TERRY L. 
Rating:
3.0

Customer did not leave a comment.

TWYLLA B. 
Rating:
5.0

Tierra was great! She was dealing with missing keys, a missing truck, a snowy lot, frozen truck doors, and opening the store after two days of weather closure. She handled it all with a smile and was helpful beyond measure.

TRENA T. 
Rating:
1.0

Fire the manager and her daughter since they cannot seem to properly do their job without being racist. Asked the daughter for a uhaul and a storage unit, she did not sell me the storage unit AFTER telling me which actual storage unit I was going to need. Tried to complain to the manager the next day, and was denied service. Chalk it up to racism because they're white and I'm black

CHAD M. 
Rating:
5.0

Bring the truck to me lol

VERA K. 
Rating:
3.0

When I picked up the truck it was probably the dirtiest rental that I've ever picked up from you guys. The attendant was not very friendly and when I mentioned how dirty the truck was didn't seem to care. Overall I would say not my best experience with U Haul

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
4.0

Customer did not leave a comment.

MARGARET B. 
Rating:
4.0

Customer did not leave a comment.

DESHAWN H. 
Rating:
5.0

Everything went well. The lady who took care of us was wonderful.

Charlene P. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

CHARMAINE S. 
Rating:
5.0

Customer did not leave a comment.

KRISTY P. 
Rating:
4.0

It was very easy to use my mobile phone after hours to rent and return the truck.

Candy G. 
Rating:
5.0

I really love the facility. The professionalism of the staff was great. My only complaint is the first storage room they gave me had a leaky pipe which set my things up for mold. i wasn't happy at all with that but they gave me another clean dry storage area. Much appreciated. I would recommend them to anyone. thank you

NIKITA L.  |  Overall Experience 
Rating:
5.0

I work with storage units and have had many over the years this is the best one and I recommend it daily. Easy access with different types of doors and the dollies are the best. The staff is very friendly and helpful. Love this place

Dennis T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE W.  |  Overall Experience 
Rating:
5.0

Excellent service. Thank you.

ENRIQUE S.  |  Overall Experience 
Rating:
5.0

Wish there was a locking gate mechanism when we accessed the facility at night. We felt that anybody could drive in behind us.

KIRK B.  |  Overall Experience 
Rating:
5.0

Staff was very kind and helpful. He explained the rules, insurance options, etc very clearly. Move in and out was very convenient

Ellen R.  |  Overall Experience 
Rating:
5.0

Close to BU and easy to use. We will be back next year!

CAROLYN H.  |  Overall Experience 
Rating:
4.0

The facility fits my storage needs. It is clean, secure, and in good repair. It is easy to access my unit for loading and unloading. Customer service at the facility was excellent.

Privacy R.  |  First Impressions 
Rating:
1.0

never again bill me for nothing

Privacy R.  |  First Impressions 
Rating:
4.0

good service, lady gave me extra time to move my belongs into the storage unit.

Privacy R.  |  First Impressions 
Rating:
1.0

I did not purchase this unit and when I called about the storage this morning they did not have anything on record for me

Privacy R.  |  First Impressions 
Rating:
3.0

I havent moved yet, but i will soon. I still plan on using this facility as well.

Privacy R.  |  First Impressions 
Rating:
3.0

The storage unit is great so far... Plenty enough space for my things

Privacy R.  |  First Impressions 
Rating:
3.0

I had no issues in reserving the storage unit. I was unable to cancel the move in.

Privacy R.  |  First Impressions 
Rating:
5.0

great customer service

Privacy R.  |  First Impressions 
Rating:
5.0

The staff was excellent. The facility was clean. I got a true deal. Only complaint is that you have to compete with the salt trucks who park very close to the storage facility`s garage door.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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