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MINORU H
Customer Reviews for Store It Indy LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped off after hours
JEFFREY KI dropped off the truck after hours so I did not meet the personnel.
DAVID EIt was very professional and friendly. The process was simple and difficult and the procedure was adequate.
MICHAEL MSome more instructions on the pickup/dropoff process could be helpful, but overall it was a great experience!
EMMETT HFast and great service
Racquel SFriendly service and equipment was clean and ready when I arrived.
Amanda KWe had reserved moving pads and they didn’t have any. We made do. The employee was very nice to work with.
LAWRENCE PMrs. Lora was nice and friendly. She also helped me with the whole process...
LORA PBetter cost estimate on mileage. It ended being a lot more expensive than I anticipated.
SAMANTHA SI made the reservation for the truck in person, not on-line. In addition to the truck I also reserved 5 bags of furniture pads. When I picked up my truck I was told the location only had one bag available. They advised me to check at a neighboring U-haul location a few blocks away. I stopped there and they had no pads available. That caused a significant problem! I reserved 5 bags and was counting on them. So we had to pack the truck as carefully as possible. Fortunately we made it with just a few relatively small scratches on a few pieces of furniture. However the company we paid to load the truck needed to take extra time to pack it. Which means we had to pay them more.
RAY MStaff was highly rude when they called after I dropped off the uhaul. On top of being unorganized they called me because they couldn't find the code and when I question the legitimacy of the phone call I get threatened with a fine ... couldn't recommend any less. I would like a follow up about this
ELEXIS GThe van was dirty inside out I'll rent anything from this location. There was mud on button of the dash all over the floor.
Carl AThank you and happy holidays!
Fatima MScheduling a pick went well, however, I rented cargo van and it wasn’t clean at all. The previous renter had pets instead because it’s was dog hair everywhere, and the vehicle smelled of it. Also, the tires was low, I was told afterwards because of weather, which is ok, but I would have thought they would have done a safety check on the vehicle before sending it out. Lastly, make sure you check the gas level with them. I believe there was a discrepancy, however, I didn’t notice until I drove off.
TALISHA RThis was the first time I have ever rented a uhaul and things went very smoothly! Pick up was pretty easy, driving took a moment to get used to but all good. And drop off was pretty easy also. The only thing I did want to mention was that even though the truck was pretty clean, as far as trucks go, it did smell like there had been horses hauled in back. Being that the location is by the fairgrounds we thought this was quite possible. As I said, just wanted to mention this. Thanks for your help moving and the office support with my questions! And we have one or two more move days so we will be reserving again real soon!
Conni KNo improvements needed great service
MGLEETUS SThe truck smelled awful. I had to clean it before I put my belongings in it.
JO ANora was so friendly and helpful. Enjoyed the experience with her.
NEAL MPeople working were great. The app and technology for check-in and return worked well.
Eric SOverall, we had a great experience. Checking out was fairly easy, the truck drove well, and there were no issues.
David RGood service.
KEVIN EOnly went 9 miles and they charged me $10 for gas outrageous!!! Will never come back to this location ever !!!! I am sure that there 10 foot u haul truck get better than 4 miles to a gallon that’s what a 40 for rv gets come on!!!!
Larry FGreat service and truck.
Tim KI think mileage and be reduced to low then 99cents a mile
Kaleb DTruck was fine. Customer service was terrible and I was charged incorrectly.
David GVery friendly and accommodating staff! Have rented here twice in the last year and it’s been a great experience both times!
Ken KIt was very helpful and useful and I got my job done and one trip.
Paul SThe cab smelled of cigarette smoke, and the back of the truck had a cigarette butt in it.
Gregory BAsk customer if they would like an employee to accompany them for Walk around the equipment. Also familiarize customer with important driving features locations on dash. Lights, hazards, wipers & mirror adjust and temp controls especially the windshield defogger. But y’all were beautiful
edward sThe automated check in was a little difficult but other than that..great!
Andrew RI am extremely pleased with the customer service I received from both the representative at the pickup location and with phone calls. It was my first time renting a moving truck and I was surprised that everything went smoothly without no issues. I had to contact customer service because I was running behind my schedule return time. He was very helpful and even extend me two additional hours without penalty.
Althea PThe customer service was excellent!!
Tracy CGet better help one that’s not so mean
Rodesta jThe place is nice and neat, the truck was super clean, friendly help. I left my phone in the truck and they made sure I got it back!!
Mark KThe app was failing, It took half hour to get the pick up process completed, store was open and I thought somebody inside could help, but there was only one staff person and there was a line of customers. Improve your app, sometime it has so many glitches.
Alan GThe location for pick up and drop off was good for us, the inside cab of the truck we rented was very dirty, not sure when or if it was cleaned. The inside of the windshield was so dirty when the sun was shining it was difficult to see thru it. The inside of the back of truck was clean. The lady working the front desk was very kind and helpful
Michelle KGreat customer service. No problems with transaction.
william WI had a great experience here and will rent from this location again
Denise GThe lady at front office was very nice
Tonya AWasn’t told I had to take a picture of odometer, truck, inside truck etc. I parked the truck and put the keys in and expected that to be it. Whole “check out” process took 10 mins in itself. It should be relayed that BEFORE you drop the keys off that you have to do a millions steps before you’re actually checked out. Dropped the truck off in time but guess what, didn’t anticipate having to take a million pictures. Didn’t have to do this last time I used U-Haul
Kyle WVery knowledgeable staff and thorough
Anthony Esales person was not the nicest especially when discussing payment as I indicated I had already paid, she didn't care nor wanted to discuss it. Truck seats were quite beat up and were mostly tape holding them together. Overall think another location would've been a more pleasant experience
Maya PNothing 😊This is the only one me and my daughter use all the time, this one is so clean the Personality is beautiful
Stacey WEverything was very nice
Francetia TCan not think of anything. Even thing was excellent.
johny hCustomer service was efficient and knowledgeable. Van was not clean. Placed tarp on floor to avoid getting white powder or dirt on my stuff. Miscellaneous pieces from previous user rolling around.
DEIDRE KI was charged in full for a Uhaul truck rental that I could not use. After speaking with call center, I was misdirected to return rental under the impression that I would receive a refund to exchange the rental for the one I needed. The employee at this location misled me to think I was getting a refund and was not helpful in resolving the issue at all. I have submitted a dispute for the charge with the home office and am still need to reserve a truck rental.
Dumunkis GThe lady working the front desk was very helpful and professional.
Adam Dserved its purpose of moving out our son's dorm for the summer
Will MLora was the only one working on a busy Saturday morning and did a great job being efficient and getting us all what we needed quickly.
Laura HThe person that did our check in for the uhual was very pleasant and nice. She was a star and very helpful. Big shout out
Corey SI returned the truck when no one was at the site. Keys went in the secure Keybox.
dennis cThe location did not have the additional equipment I needed for today. It made the day much more difficult. I was sent to a different location to pick one up, but they did not have one either.
Cai KI really love the facility. The professionalism of the staff was great. My only complaint is the first storage room they gave me had a leaky pipe which set my things up for mold. i wasn't happy at all with that but they gave me another clean dry storage area. Much appreciated. I would recommend them to anyone. thank you
NIKITA L | Overall ExperienceI work with storage units and have had many over the years this is the best one and I recommend it daily. Easy access with different types of doors and the dollies are the best. The staff is very friendly and helpful. Love this place
Dennis T | Overall ExperienceExcellent service. Thank you.
ENRIQUE S | Overall ExperienceWish there was a locking gate mechanism when we accessed the facility at night. We felt that anybody could drive in behind us.
KIRK B | Overall ExperienceStaff was very kind and helpful. He explained the rules, insurance options, etc very clearly. Move in and out was very convenient
Ellen R | Overall ExperienceClose to BU and easy to use. We will be back next year!
CAROLYN H | Overall ExperienceThe facility fits my storage needs. It is clean, secure, and in good repair. It is easy to access my unit for loading and unloading. Customer service at the facility was excellent.
Privacy R | First Impressionsnever again bill me for nothing
Privacy R | First Impressionsgood service, lady gave me extra time to move my belongs into the storage unit.
Privacy R | First ImpressionsI did not purchase this unit and when I called about the storage this morning they did not have anything on record for me
Privacy R | First ImpressionsI havent moved yet, but i will soon. I still plan on using this facility as well.
Privacy R | First ImpressionsThe storage unit is great so far... Plenty enough space for my things
Privacy R | First ImpressionsI had no issues in reserving the storage unit. I was unable to cancel the move in.
Privacy R | First Impressionsgreat customer service
Privacy R | First ImpressionsThe staff was excellent. The facility was clean. I got a true deal. Only complaint is that you have to compete with the salt trucks who park very close to the storage facility`s garage door.
Privacy R | First Impressions