Customer Reviews for Store It Indy LLC
(U-Haul Neighborhood Dealer)

710 reviews

4530 N Keystone Ave   Indianapolis, IN 46205
(Just south of CVS on Keystone)

(317) 328-1577

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 5/31/2021: Closed

Services at this Location:

Contact Us

(317) 328-1577

4530 N Keystone Ave
Indianapolis, IN 46205
(Just south of CVS on Keystone)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 5/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent experience

ROBERT C. 
Rating:
5.0

I do not know that much about this location but I really enjoyed doing pick up and drop off online.

Munsur R. 
Rating:
5.0

Employee was courteous and efficient.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Malcolm R. 
Rating:
4.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
1.0

The respresenitive, Zach/Zack was rather rude to me and my boyfriend when we came in to purchase the uhaul. He said we appeared suspicious and had us verify our identity with someone? Does this happen all the time or just when they feel like it? It should be everybody, but even still, it was very insulting ... I was anxious because I had about 800 things to do today, just now sitting down at 11:30pm. He didn't try to make us feel welcome, rather made me feel like I should go elsewhere.. but we needed the truck and had already arranged it. I understand needing to keep an eye on your trucks, but the way he presented himself was insulting to me. Also, he offered a discount on storage... literally after telling him we were moving in today. He said, "sorry for being a dick, I'll give you a discount on storage".... we don't even need storage. Gee thanks, Zach. Not professional at all. He was rude and made the start to my moving very stressful and upsetting. Thanks for listening.

Sheena W. 
Rating:
5.0

Customer did not leave a comment.

Crystal O. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

I had a wonderful experience! The customer service was excellent!

Celeste W. 
Rating:
3.0

I had to check in the truck after hours and using the online check-in was very challenging. I spent a long time trying to log in, reset my password, etc. Once I downloaded the app, it went pretty smoothly. It would help if the instructions recommended downloading the app at the beginning.

Karen H. 
Rating:
5.0

Courteous staff and polite

Claudio C. 
Rating:
4.0

Customer did not leave a comment.

TAMEKA M. 
Rating:
5.0

Customer did not leave a comment.

TIEARRA M. 
Rating:
5.0

Always a pleasure

KATHY H. 
Rating:
3.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

The truck was horrible to drive, needed an alignment extremely bad, couldn't wait to return the truck

brandon F. 
Rating:
1.0

There was 1.5 - 2” of water in the back of the moving truck. We were picking up a wooden dining room table. We had to go to CVS and pick up large trash bags to lay down on the floor and then utilize the 6 moving pads to try to not sit the table and 6 chairs in water. What really aggravated me was when I turned in the vehicle and mentioned to the lady TWICE that I hadn't planned on that expense thinking that she would “ make an adjustment “ for my inconvenience it was as if I never said anything. She said “ I will tell Kyle when he returns. “ I brought the vehicle back and parked it in the same location that I found it. Put the paper windshield cover back and locked the vehicle. Kyle was the individual that I dealt with when I picked up the vehicle. Very thoughtful and professional. I reserve comment regarding the lady. First time using the app. Honestly I am not sure that I would utilize U Haul again. Budget is across the street. I am 68 years old and I am of the era of customer service.

Michael W. 
Rating:
1.0

We did not rent a truck on 3/13/21. Someone keyed in our information by mistake. Might be another Mark Gray, but we are not paying the invoice as it was not us.

mark G. 
Rating:
5.0

super Customer service!!

daisy E. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
5.0

I work with storage units and have had many over the years this is the best one and I recommend it daily. Easy access with different types of doors and the dollies are the best. The staff is very friendly and helpful. Love this place

Dennis T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

NA

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

Katherine U. 
Rating:
5.0

Extremely friendly and helpful.

RANDOLPH R. 
Rating:
5.0

Great staff, very friendly.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Teresa D. 
Rating:
5.0

Please get your store more appliance dollies.

CATINA D. 
Rating:
2.0

We didn't go far, didn't us gas. But only got $23 back Not fair

Gerald T. 
Rating:
5.0

Customer did not leave a comment.

Melvin H. 
Rating:
5.0

Customer did not leave a comment.

WILLIE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
5.0

Customer did not leave a comment.

AKIA H. 
Rating:
5.0

Customer did not leave a comment.

naila L. 
Rating:
4.0

The clerk that waited on me was very pleasant and professional

Brenda L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY G. 
Rating:
5.0

Customer did not leave a comment.

COREY J. 
Rating:
5.0

Customer did not leave a comment.

Riley K. 
Rating:
5.0

Customer did not leave a comment.

JOHN BERNARD S. 
Rating:
3.0

The office was to be open until 5 pm so we hurried to drop off the truck at 4:30 pm and no one was there in the office for the drop off, eventhough stated hours should have been open until 5 pm. No clear instructions where to park and leave the returned truck. Will not use this drop off location again.

Sharon A. 
Rating:
5.0

The young man who waited on us, took our info and pulled up our reservation, was nice and very competent. Most appreciative! The truck was clean, the blankets we rented were tidy and just what was needed. The tank was full and that makes it easy to return! Just fill up the tank. Thanks for a positive experience.

dale D. 
Rating:
5.0

Customer did not leave a comment.

Melinda S. 
Rating:
5.0

Nothing keep doing what you doing

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

BOBBY B. 
Rating:
5.0

Customer did not leave a comment.

DERRICK W. 
Rating:
4.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

NICOLAUS M. 
Rating:
5.0

Customer did not leave a comment.

COREY J. 
Rating:
5.0

We had a trouble free experience! The pickup and dropoff was fast and easy, I will use them again!

John W. 
Rating:
4.0

Customer did not leave a comment.

john U. 
Rating:
5.0

Customer did not leave a comment.

Calvin G. 
Rating:
4.0

picked up truck with only 3/8th tank of gas. you can verify receipt for this. only problem should have more gas.

karen D. 
Rating:
5.0

Customer did not leave a comment.

Cecelia W. 
Rating:
5.0

Customer did not leave a comment.

andrew T. 
Rating:
5.0

Great service. Didn't get his name but the guy at the counter was great!

ROBERTO C. 
Rating:
5.0

Great

Geary V. 
Rating:
4.0

Customer did not leave a comment.

Royce W. 
Rating:
1.0

They did not put my car on the auto transport for me. I had to take the truck over to the keystone plaza location where they told me they wouldn't help me either... I had to beg them. It was disgusting... after 3 hours of moving in 95 degree weather to go through this. Then I after I begged and offered money he said yes and then I had to Uber back to my car and drive back. I originally asked when making this reservation if they would be able to put my car on the auto transport. Then last minute the Sunday before uhaul changed it to this other location where I was told they would. It was a nightmare. I missed my movers who didn't even call me.

adil M. 
Rating:
5.0

I can't tell you what to improve, the people I worked with went above and beyond anything I would have asked of them. Mooching is always a stressful time for people. Your people at this faculty made my move so much easier, they did what they said they would do and they were extremely sympathetic to all my needs! Y'all should be grateful for this team and try to pay attention to how they treat customers, if your entire corporation ran like this facility you'd have zero competition.

CHARLES H. 
Rating:
5.0

Let customer know ahead of time what the charge will be if equipment is returned late

Sara J. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN S. 
Rating:
5.0

Customer did not leave a comment.

Suzanne Y. 
Rating:
5.0

Customer did not leave a comment.

DESRALITA M. 
Rating:
4.0

The truck dash indicated it needed an oil change, other than that everything was good!

Antonio M. 
Rating:
4.0

Customer did not leave a comment.

PETER K. 
Rating:
4.0

The staff are very friendly and helpful.

TIM M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Zach was great! The website is infuriating.

ELIZABETH G. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
4.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

It was all good!

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Alyssa C. 
Rating:
5.0

Customer did not leave a comment.

mary S. 
Rating:
5.0

Very helpful.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Rubi D H. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
3.0

Customer did not leave a comment.

Gabriel A. 
Rating:
5.0

Customer did not leave a comment.

Isaac P. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK W. 
Rating:
3.0

Customer did not leave a comment.

Chas B. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

All is well and the customer service representative Zach was very informative, courteous, professional and customer friendly. Thank you for making my assist to help my nephew move to his first apartment a smooth and speedy transition. Thank you

Dianne M. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Zach the service rep was very helpful and pleasant. Quick and easy experience!

Alexander E. 
Rating:
4.0

Customer did not leave a comment.

Stephanie T. 
Rating:
5.0

Zack was cool. He was very helpful and outgoing. I am very appreciative of the service I received.

David H. 
Rating:
5.0

Get more employees like zach

Dawn H. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

The whole experience could not have been better!

Ellen R. 
Rating:
5.0

The customer service at the Keystone location was excellent. Very nice, attentive and accommodating.

Braian T. 
Rating:
4.0

Tell customers about uhaul Tax. It blind sided me, but it was a great experience

belenda W. 
Rating:
5.0

Customer did not leave a comment.

Kirstie H. 
Rating:
5.0

Nothing! Great experience!!

Isaac W. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
1.0

Representative did not explain entire contract - he left out the fact that there would be a $20 charge for simply turned in the key in the afterhours box.

Alicia D. 
Rating:
3.0

I need to speak to a manager

Daniel R. 
Rating:
5.0

Excellent service. Thank you.

ENRIQUE S.  |  Overall Experience 
Rating:
5.0

Wish there was a locking gate mechanism when we accessed the facility at night. We felt that anybody could drive in behind us.

KIRK B.  |  Overall Experience 
Rating:
5.0

Staff was very kind and helpful. He explained the rules, insurance options, etc very clearly. Move in and out was very convenient

Ellen R.  |  Overall Experience 
Rating:
5.0

Close to BU and easy to use. We will be back next year!

CAROLYN H.  |  Overall Experience 
No reviews have been submitted for this location.

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