Customer Reviews for Store N More
(U-Haul Neighborhood Dealer)

265 reviews

5682 Hwy 211   Newport, WA 99156

(509) 447-0387

Location Hours

  • Mon-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(509) 447-0387

5682 Hwy 211
Newport, WA 99156

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Tessa E. 
Rating:
5.0

The staff was helpful. They helped me get the lights working and spend extra time helping me no. However the trailer itself I was in rough shape. Interior trim rubber was loose and falling on the floor but the main problem was the rolling door on the back of the trailer would jam whenever it rolled up. Spent over 30 minutes trying to get it loose so it would close. Just got a bad rental I care for you with the equipment. The staff that's great and help him.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Marcia P. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

susan S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Cali was extremely helpful and friendly!!! Excellent service from an excellent store!!!

ROBERT B. 
Rating:
5.0

Another great service that Uhaul provided for their customers. This drop off location is 50 miles from the nearest large city which was very convenient for us!!

STEVEN R. 
Rating:
5.0

Oh

Clarence H. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
3.0

After having entered the original store I made the reservation at came in a second time to have my car looked at to make sure it wouldn't have any issues was then never informed that I would be at a different location pickup site when I went to pick up my truck it was an hour away which affected all of my moving plans through me into a total replan mode not good U-Haul

Leonard B. 
Rating:
4.0

Customer did not leave a comment.

Nancy E. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

Charlotte C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Great customer service

SHANE S. 
Rating:
5.0

Fast and helpful

ALBERT P. 
Rating:
3.0

The fuel tank wasn't full. I returned it with more fuel that was given to me and I was not given a discount

Clifford H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

I got a 12 foot enclosed trailer. Went to Spokane and realized the trailer needed to be an open top flatbed. Went to UHaul on north Division at the Y.

DAVID JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Jonathon D. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

Nice friendly service.

RAFAEL G. 
Rating:
5.0

Customer did not leave a comment.

Eldon B. 
Rating:
5.0

Always very good!

ALVIN P. 
Rating:
2.0

Add Cruise control, seal cab better t windy, gas gauge wrong and cheating me on performance.

BRYCE M. 
Rating:
5.0

Great experience

ALISTER M. 
Rating:
3.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Don't have your computer's down. Dispatch called early in reservation time to inform me i couldn't rent truck without going out of my way a hour no concern about added cost. Truck had left front wheel throwing light amount of oil .the folks at store and more went above to take care of me

ROB S. 
Rating:
5.0

There was no cell phone service so doing a mobile check-in was not accessible. Other than that it was all smooth.

Jesse K. 
Rating:
4.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Wonderful customer service. I highly recommend.

RONALD B. 
Rating:
4.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

danny L. 
Rating:
3.0

The trailer had a non operable license plate light . and while on our trip across the country Wahington state to Texas the trailer had a flat tire which not only delayed us but caused us to have to get a motel room. Either that or be left out in the snow however help arrived to change the tie and changed both tires with new tires. But that did not keep us from having to spend extra money on a motel room half into our trip

Carol F. 
Rating:
5.0

Customer did not leave a comment.

LUCINDA W. 
Rating:
3.0

Customer did not leave a comment.

Kristi M. 
Rating:
5.0

Customer did not leave a comment.

PETRO S. 
Rating:
5.0

Customer did not leave a comment.

mike P. 
Rating:
5.0

Fast and Friendly

AUBREY H. 
Rating:
4.0

The people at the location were great but Uhaul had me drive a long distance to return up the truck, I would NOT recommend Uhaul for any moving needs.

Norman O. 
Rating:
5.0

very helpful and instructive.

cary W. 
Rating:
5.0

Customer did not leave a comment.

Melody L. 
Rating:
4.0

Nice people. Good service

Janet R. 
Rating:
5.0

great service...

DOUG W. 
Rating:
5.0

Customer did not leave a comment.

Ybonne S. 
Rating:
4.0

Customer did not leave a comment.

LAMONT M. 
Rating:
5.0

Superb

Donald M. 
Rating:
5.0

Very helpful

SCOTT M. 
Rating:
4.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Front end was out of balance or mis aligned. Steering shakes a lot at highway speeds.

Jason S. 
Rating:
3.0

Difficult to locate, no internet setvice.

Roger K. 
Rating:
4.0

Customer did not leave a comment.

ARCHIE S. 
Rating:
5.0

very fast, friendly and helpful

JACQUITA J. 
Rating:
5.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

Rural but very helpful. Fast checkout

David N. 
Rating:
5.0

Very pleasant experience. The gentleman who processed the truck upon return was super nice and friendly.

Suzanne T. 
Rating:
5.0

Staff friendly and very helpful with check-out using phone to speed up process.

MARK LAMOINE K. 
Rating:
5.0

"Traffic" was NO help at all. Poor attitude, poor customer service.

DANIEL L. 
Rating:
5.0

helped smooth out all the moving bumps

Tina M. 
Rating:
2.0

Make sure tires don't have leaks in them

Carlos F. 
Rating:
3.0

Fix your online check in it's a joke

Johnnie M. 
Rating:
5.0

Very friendly and efficient

JOYCE W. 
Rating:
4.0

A little faster paper work processing to get out the door quicker.

paul M. 
Rating:
5.0

The young woman helping me attach the traler provided excellent customer service!

jean D. 
Rating:
5.0

Timely and very helpful

GREGORY A. 
Rating:
4.0

Customer did not leave a comment.

GRACE C. 
Rating:
5.0

Very good

Chuck R. 
Rating:
5.0

Great rates, great truck.

James N. 
Rating:
1.0

There are many things wrong with the truck I rented. The brakes are bad. The truck shakes so hard when driving 45 mph that it made me motion sick. The head lights needed adjustment. The truck was filthy. There was a pile of used blankets thrown in the back. Dog poo on the blankets. The person at this rental location drove the truck when I returned it unused, and said that the shaking was a tire rod that was broken and agreed the brakes are bad. Recognized the dirty condition. Then said it was someone's else fault. Not his. Never refunded any of my money. Offered me another rental truck when one comes in. It's been several days now and no replacement truck. My children and I have 3 days left to move and we are running out of time. I hope someone real reads this and can help us and make this right.

PRATRINA C. 
Rating:
5.0

Callie at this location was wonderful. She answered the phone promptly and was very helpful with the drop off. There were difficulties in arranging the actual drop off. When I call Go Uhaul a woman named Helen told me I could not drop off the trailer at the Store N more location above. She directed us to drop off at Mr. Tire in Athold Id. I was told this would be added to the reservation. it was not. When my husband arrived at Mr Tire the fellow there refused to accept the drop off since it wasn't on the original contract and wouldn't look up the reservation online. This caused my husband 2 hours of unnecessary driving in less than optimal conditions. Thankfully Callie was able to accept the trailer.

Michelle J. 
Rating:
4.0

Customer did not leave a comment.

Felicia S. 
Rating:
5.0

Customer did not leave a comment.

Tracy K. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
3.0

The wire connector needed to be replaced wiggled wires all good but needs repair asap thanks uhaul WW

Wes W. 
Rating:
5.0

The owner was very friendly and helpful. She concluded my rental swiftly without any problems.

Garth J. 
Rating:
3.0

Mark location better.

Michael B. 
Rating:
4.0

I would rather not have heard that they were the only location around and did not need any more trucks. If they did not want to provide the service, why are they in business.

Wayne R. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

Tina H. 
Rating:
5.0

Went above and beyond to make this move happen a little easier

John H. 
Rating:
5.0

Store and More is excellent. Great inventory and helpful folks. Our go-to place!

DOUGLAS A. 
Rating:
4.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Danny R. 
Rating:
5.0

Nothing that I can think of

FOREST E P. 
Rating:
2.0

Please update your information on-line!!! It feels like you are playing some kind of shell game with your customers. When we finally got to the drop off location, there was no one there, and no key drop. Why no key drop?

Kenyon C. 
Rating:
1.0

The Associates for super rude didn't take the time to hook up the U-Haul for me nor check any of the lights or the trailer to make sure it was in good condition before I took it I had to do it myself had to make sure the lights worked myself im a regular renter form you guys especially within this last month i did not! Enjoy the service i received i will not be going back to this location ever agin for any reson when i droped off my last rental there they also didint unhook it 3 times now... I think is very unprofessional and then just yesterday on 9/8 19 i had an additional driver added on so she could be able to drive with the trailer which was my mom and then she went and dropped it off there yesterday and they wouldn't unhook it for her i was super umhappy and still am i thought uhaul had policies and standards for professionalism any other location they will check my trailer in the lights and hook it up for me and unhook it thank you for your time to read all of this have a garte day.

Cristopher A. 
Rating:
3.0

There was a large hole on the front of the trailer that was taped over. The damage and tape seemed old. I was worried about being charged for the damage so I took images of the trailer, its location parked with other trailers and the business. I was told by the employee "don't worry about it, you bought the insurance."

Martin O. 
Rating:
5.0

Great help loading my car for me

Alicia E. 
Rating:
5.0

Fast and friendly

JOYCE W. 
Rating:
5.0

Customer did not leave a comment.

Duke A. 
Rating:
2.0

Fender was zip tied on. She said I could call a number once to the destination. I did and the local dealers would not except the dolly. Would have had to drive another hour in the wrong direction to return.

Mitch F. 
Rating:
5.0

Store and More was very helpful and I would like to thank them for all their help

ROBERT J. 
Rating:
1.0

I have rented a UHaul trailer three times in the last few months. Every time the local business processes the forms on your website, the webpages freeze and crash, and then the information has to be re-entered. I waited an hour until the information was added and accepted, before the trailer was release to me. Every dealer said "UHAUL's website SUCKS". They hate it, I hate it, everyone hates it. What a joke. You are screwing your customers and the dealers renting your stuff. Also I reserved the trailer last night and paid via credit cards on the website. When I arrived to pick up the trailer, the dealer had to re-enter all my information AND run my credit card AGAIN. Then when I returned the trailer, the dealer was unable to check me in because of your POS website and the flunkies that programmed it. I left without any closure paperwork. WTF is going on with your rental system? I'm buying my own trailer and you guys can go fuck yourselves into bankruptcy.

Norman A. 
Rating:
5.0

Very pleasant and friendly personal to do business with.

David H. 
Rating:
5.0

worked hard to drag rental out of snow bank in record time. Great job.

stanley B. 
Rating:
3.0

Customer did not leave a comment.

micheal S. 
No reviews have been submitted for this location.

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