I still have storage unit there and your facility is 100% better then where I had one beforeMarc P. | Overall Experience
Customer Reviews for Storemoor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were went to there rent truck last Saturday 27th March. We even didn't heard details an explain to us what requirements need when returning truck and felt us humiliated cause we're Asian. How come other guy ask customers(white peoples) front of us getting insurance or not and we didn't heard any information about getting insurance that charge us after dropping truck same day 4:40pm and we returned 13!miles we ride and same gauge fill the gas as 3 gallons as muncher than first we rented. one of there reprentative didn't show us full receipt with sign just show us sign screen. How come they aren't ask twice if we understand or isn't just charged gas with insurance. I'm so pistoff and recommended other people's won't go there.Han K.
Customer did not leave a comment.Kathy B. | Overall Experience
Security features were in place but lacked monitoring or the level needed to prevent simple thief and damage to stored contents. Suggest security on each unit that notifies the tenant when there unit has been accessed. Random patrols of the premises during non staffed hours and the review of the overnight security footage each morning. Additional cameras that cover both sides of the drive isles (not enough cameras). would also improve security.Chaun L. | Overall Experience
The person at drop off seemed much better.LINDA LEE S.
The tires arent the best for northern snowy states. They slide a bit even with some water on the road going 40MPHKevin B.
Pick-up and getting the key was long but that was due to the website having issues. The truck's door wasn't closed all the way and the driver's seat was covered in snow. Upon using the truck, I noted the door was very hard to close completely. When we got to where we were loading up the latch was frozen. We where able to get it open but the door would not budge. Roadside assistance had to come out and open it as it had frozen shut in multiple locations. We spent about an hour and a half trying to open it and then waiting for roadside assistance. I know it is winter in Minnesota and things can happen but I would expect them to make sure the truck was ready to use at all times. I made the resveration 2 days in advance so they knew someone was coming to get it.Megan W.
Great experience. Clean and easy to access our unit at anytime. Friendly and helpful staff. Would highly recommend!Katie D. | Overall Experience
This is a brand-new, spotless facility. At first I was a little apprehensive to rent a storage unit on the do-it-yourself kiosk, but it turned out to be a very simple process. I felt safe when stopping by alone. All staff members were friendly and helpful in their communications. It's a great place to store your belongings.Kim Z. | Overall Experience
Fast and easyTimothy W.
The location and employee we worked with were excellent - very helpful, honest, and friendly. The truck had an issue with the door, but I don't hold that against the people at this location - it was hard to notice unless on the highway.John M.
Customer did not leave a comment.Stephanie H.
I was a little confused about the pick up. Tried to call and set it up ahead of time. And had to drive over an hour to go pick up the truck and back to where I was moving. Spent 120$ on gas for around 180-190 miles. It was pretty inconvenient.Thomas J.
Customer did not leave a comment.Jennifer S.
Customer did not leave a comment.Debra L.
Customer did not leave a comment.Dennis D.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.Skylar V.
Customer did not leave a comment.Roger L.
Eric from storemoor has given me the best experience from any uhaul I have had. I have lost track of how many times I have rented a u haul but I won't forget this. I will be needing another truck in a few weeks and will only go through him.Lance N.