Customer Reviews for StoreSmart Self Storage LeGrand LLC
(U-Haul Neighborhood Dealer)

341 reviews

2330 Legrand Rd   Columbia, SC 29223

(803) 699-2326

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(803) 699-2326

2330 Legrand Rd
Columbia, SC 29223

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer service was great!

TERRANCE B. 
Rating:
5.0

Customer did not leave a comment.

CHRIS N. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
4.0

Very friendly and very clean! Great service!

JEREMY T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH E. 
Rating:
5.0

Fantastic!! It went way smoother than expected!! Thank you so much!!!

CAROLINE C. 
Rating:
5.0

I have never been more impressed! Truly incredible service and great equipment. I really appreciate the support from your organization!

Donald C. 
Rating:
5.0

Excellent customer service by the staff.

John H. 
Rating:
3.0

For the second time in less than 8 months,after making a reservation online when we arrived we were told the truck we asked for was not there. So we had to take a large 26 foot truck. We will now try Penske rentals. Thank you Scott H

SCOTT H. 
Rating:
4.0

Customer did not leave a comment.

Alex H. 
Rating:
2.0

Customer did not leave a comment.

SABRINA S. 
Rating:
5.0

Great customer service.

Angela M. 
Rating:
3.0

NAME wrong and payment not estimated completely.

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

Colleen W. 
Rating:
5.0

The ramp at the back of the truck would not extend the entire way and this created a trip hazard that could prove to be dangerous This should be looked at and corrected before the next person uses the truck

gregory T. 
Rating:
5.0

I am appreciative of the employees that check on me as I unloaded a 24' moving van. Doing this by myself was a challenge, however, Catherine( Her name is Caroline,) made sure I was hydrated and that I was alright as it took 8 hours to unload and store. I really would like to thank her for going above and beyond her responsibility. Doris was just as attentive and the caring spirit they both showed should be commended. Your company is blessed to have such a wonderful stall!

Rufus C. 
Rating:
5.0

Doris And the other young lady are awesome employees...Please keep them

Aundre H. 
Rating:
5.0

Customer did not leave a comment.

Tina W. 
Rating:
3.0

Truck was not clean inside and it had ants in it.

JUSTINE J. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

warren B. 
Rating:
4.0

Customer did not leave a comment.

Julio R. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Both attendants were professional, one at rental and one at return. They had fast execution and very good equipment, nothing to improve here! thank you very much.

STEVEN H. 
Rating:
2.0

Was instructed to pick up the truck at the location. They told us we had a reservation but the truck was not at that location. Finally gave us the truck that was sitting there. 3/4 full tank scam is interesting but I made sure to only fill it back up to 3/4 tank. What is up with that? All else was ok but certainly not great.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Teri T. 
Rating:
5.0

Customer did not leave a comment.

SHARON N. 
Rating:
5.0

I had a small issue. On the passenger side, there were a few ants that were biting my colleague. Please get someone to disinfect . Thanks.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE R. 
Rating:
5.0

The service was outstanding. Very friendly employees and manager.

JULISA J. 
Rating:
5.0

Customer did not leave a comment.

Bek A. 
Rating:
5.0

Customer did not leave a comment.

Bek A. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Great experience!

Mark B. 
Rating:
5.0

Keep Doris happy. She is wonderful.

Brian P. 
Rating:
5.0

My experience at this location was great. The customer service was terrific from start to finish. I will definitely rent from this location again and will encourage my family and friends to do the same. Thank you very much!

Vonda Ann E. 
Rating:
3.0

I must say customer service was great but when I opened the truck and cab it was not clean I literally had to clean it before moving my this gs which took time away from me packing. Please inspect the truck before the next customer.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Alvin R. 
Rating:
5.0

Customer did not leave a comment.

Zachary N. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Leander O. 
Rating:
5.0

Customer did not leave a comment.

Jodi K. 
Rating:
4.0

Customer did not leave a comment.

STEFANIE F. 
Rating:
3.0

Have it where you can drop off the equipment at a closer location then recommend. I had to pay extra to pass a U-Haul company to go out he way to another.

devon M. 
Rating:
4.0

Customer did not leave a comment.

TWANNIA P. 
Rating:
3.0

after hour parking is at a minimum. if i hadn't gotten there a few minutes before the next folks that pulled in with trucks, id have never been able to back the 6 x 12 trailer into a spot. fortunately i got there first. but i dropped off after they were closed and but the day i was suppose to drop off and they seem to have billed it correctly.

robert R. 
Rating:
3.0

Wasn't sure if I could leave trailer there

Ronald E. 
Rating:
1.0

Customer did not leave a comment.

Lamont B. 
Rating:
2.0

I dropped off a truck after hours. Once on site, the online drop off app. would not locate the location. We tired several phones to get a connection, it would not work. I followed the manual drop off instructions located, on the key drop box. So much for easy online drop off.

Claudia V. 
Rating:
5.0

Customer did not leave a comment.

Maryann A. 
Rating:
1.0

The truck had the most horrible smell! The furniture pads I ordered were not there. The truck was blocked in. The “express check in” took longer than if I had done it in person!

Berry M. 
Rating:
5.0

Customer did not leave a comment.

Janet K. 
Rating:
5.0

Ocean was very helpful and friendly.

Amanda K. 
Rating:
4.0

Customer did not leave a comment.

Dell C. 
Rating:
2.0

rusty chains not put together right. Incorrectly hooked up electrical. Told me to drive anyway - then sent me to another location to fix. Was told the chains were wrong by other location and electrical was fine just not hooked up right.

Cheryl F. 
Rating:
4.0

Customer did not leave a comment.

Travell S. 
Rating:
3.0

Customer did not leave a comment.

Andre F. 
Rating:
4.0

Keep up the good work.

Eric E. 
Rating:
5.0

This facility handles U-Haul better than most others I have used.

Scott M. 
Rating:
4.0

Passenger side mirror was missing a screw and constantly swiveled when driving. Had to find a screw to fit and also taped the mirror into position. Caused a slowdown in leaving on time for ultimate destination.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
3.0

Customer did not leave a comment.

patrina D. 
Rating:
3.0

Customer did not leave a comment.

GORDON F. 
Rating:
5.0

Customer did not leave a comment.

Tameil H. 
Rating:
5.0

Customer did not leave a comment.

Rodney G. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
4.0

Customer did not leave a comment.

Barbara R. 
Rating:
4.0

Customer did not leave a comment.

SHEILA J. 
Rating:
1.0

Customer did not leave a comment.

BRITTANY M. 
Rating:
4.0

Customer did not leave a comment.

lillian T. 
Rating:
5.0

So very thankful, that Terry was there to help us. We tried calling many locations without any dolly`s to use or out of service, which was very frustrating. Thank God for Terry he took care of the problem.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

forest D. 
Rating:
5.0

Customer did not leave a comment.

Cornell T. 
Rating:
4.0

Customer did not leave a comment.

Cornell T. 
Rating:
5.0

Customer did not leave a comment.

Kathleen P. 
Rating:
5.0

Customer did not leave a comment.

Julisa J. 
Rating:
4.0

Customer did not leave a comment.

Norbert S. 
Rating:
3.0

Customer did not leave a comment.

Colleen K. 
Rating:
5.0

Customer did not leave a comment.

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

This pick up location was a great experience. Rental agent was 100% helpful. If need will rent from this location -only- in Columbia.

Kerry M. 
Rating:
5.0

Our customer service agent Terrance, did a wonderful job answering our questions and making us feel comfortable with renting with them. We would highly recommend talking to Terrance for all your Uhaul needs!

brian B. 
Rating:
5.0

The running lights on the trailer didn't work. The wires had been cut. Fortunately the brake lights and blinkers did work.

JIM H. 
Rating:
1.0

I was provided with a truck that had to have the tire replaced and the fuse for the trailer replaced. They did not provide a military discount and the representative told me that I would not receive any money back if the equipment was returned a day early.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Randal L. 
Rating:
4.0

Customer did not leave a comment.

FRANK W. 
Rating:
5.0

Experience is always good. Terrance typically takes care of me and my guys and does it well. Thanks.

SAMMIE T. 
Rating:
3.0

Customer did not leave a comment.

terry P. 
Rating:
4.0

Have rental equipment at correction location according to email you guys send out.

Antonio W. 
Rating:
3.0

Customer did not leave a comment.

Arteah M. 
Rating:
5.0

Nothing

sven D. 
Rating:
5.0

Not have employees wear confederate flag shirts at the place of business: not appropriate for the work place:

Larry J. 
Rating:
4.0

Customer did not leave a comment.

DREW S. 
Rating:
3.0

Customer did not leave a comment.

valrie F. 
Rating:
5.0

Customer did not leave a comment.

Roselyn B. 
No reviews have been submitted for this location.

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