Could not find the return center. Saw 2 trailers but there are multiple businesses here. Hard to find where to go. Need more signage
Michael G
Customer Reviews for Stor-Mor Of Ruckersville Va
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off location is a parking lot, no one there, drop off and go.
PETER SSuper easy pick up and drop off.
Tamara SI had my reservation changed 3 hours before pickup. They then provided a truck that did not have the utility dolly, furniture dolly, or 6 furniture pads I pre paid for. I checked in through the app and listed that they were not there. I did not receive a refund for these items. I tried calling in for assistance and the rep put me on the phone for ten minutes without ever asking me what I specifically needed help with. They simply took ten minutes to pull the account. Then after returning from hold, I was hung up on. I need my refund for the items I paid for but didn’t receive. This was not the locations fault this was the fault of the Richmond customer service office. They are awful.
Shawn STruck was parked in the back lot. Would have been better if it was closer to the road … where I was told it would be prior to pickup.
James P