Customer Reviews for Stow A Way Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stow A Way Mini Storage

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Jessica P. on

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chester H. on

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the trailer towed very well and the trip was very simple.

Doug M. on

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Debbie Lynn P. on

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Again I was not able to complete the process of returning the truck online, it never got past the "share your location page, it hung. Bad experience dealing with U-Haul and its 24/7 process.

Doug M. on

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Kevin L. on

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Great people. Very helpful. Easy to use. Thank you.

Doug M. on

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Let me deal with Lacy, our local dealer. Quit sending me emails assigning me to another location.

Nancy S. on

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Steven T. on

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ELIZABETH G. on

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Much appreciated the friendly, helpful, and quick service I got at this Uhaul location! Will definitely return if I have any hauling needs!

Dalene E. on

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Super SUPER nice people! Moving is not a pleasant experience really and yet they made it easier than it might have been otherwise. If I ever need to rent a truck again I will know who to call. Without hesitation, I highly recommend them.

Kris D. on

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Matt S. on

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Lacy and Chris were awesome to work with. Your app on the other hand was a whole different story. It should not take 45 minutes to check out my reservation.

Stan B. on

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Jason B. on

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Very friendly person who helped me. They weren’t very familiar with the computer system, and did not know the size of trailer ball that would fit this trailer. Otherwise, great experience

Laurence B. on

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Paul P. on

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Darrinn M. on

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Paul W. on

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Broek B. on

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jacque E. on

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William S. on

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Nothing, Excellent Service...

Clay S. on

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I appreciate there kindness, Professionalism, Throull Ness making sure everything is ok, There Caring personality makes it Nice knowing that they Care. Thanks Sincerely William Samuel Jr...

Doug M. on

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Doug M. on

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Tony G. on

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I was very distracted and frankly being rude on my phone while in a panic trying to pick up a car hauler. The lady was VERY polite and made sure, even though I was distracted, that everything was ready and right! Trailer was perfect. We have looked at buying a trailer but at these rental rates for a car hauler, why? Thank you!!!

Doug M. on

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Doug M. on

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Eileen S. on

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I almost did not use Uhaul when I found out that the 26" truck I needed could not be delivered to the Ruben location. I would have had to pay mileage for an additional 20 miles if I picked the truck up in Gresham. I will think long and hard before using Uhaul again. Luckily the Ruben Lane location had a 15 foot truck available, which worked out good since we only had a short distance to travel.

Darren M. on

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Alice H. on

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Can't think of any improvement. Friendly, courteous staff. Truck was clean and waiting when I arrived for pickup. Dropped it off after hours. Received my receipt via email very promptly the next morning. Great service!!!

jaap V. on

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Put cruise control inside the truck

GARY H. on

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Road side service is BULLSHIT If you have a problem with the truck Forget getting help in a timely basis I do not want to rent from u haul ever WILL GO TO PENSKE FOR MY NEEDS

karen R. on

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Cindy M. on

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Trisha L. on

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For all the times I have rented from U-haul in my lifetime, and I have one more to go, a deep discount would be so appreciated. And at 66 I deserve it!!!

ida S. on

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Kelsey H. on

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BRIAN K. on

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Fredrick D. on

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This was my first time using Uhaul and I was not overly impressed. The equipment was good, clean, and didn't stink, however the self pick up process was kinda ridiculous. For this process they connect you to someone via chat, but it take 5-7 minuets per reply, even when I replied right away. Fast forward to the return process, I was charged for 2 rental periods as opposed to 1 (I only had a truck for 8 hours). Given that it was after business hours I started a chat conversation to find out why I was double charged. The person I was working with did solve my problem, eventually. Again the reply times were between 6 and 7 minuets, so it took about 45 minuets to sort things out. That was on a Friday. Flash forward to the following Monday and I check my checking account to find a THIRD charge of over 50 dollars! So I decide to call the customer service line. I wish that I could remember the name of the woman I spoke with because she was friendly, kind, helpful, and deserves to be recognized for excellent customer service. Either way it took about 5 minuets to figure out what happened, turns out that I'm getting a full refund for what I paid on Friday ($102.00) and the newest charge was what I should have paid to begin with. Needless to say it's kinda rotten that they took yet more money before my refund has even processed. I am not sure that I will be using Uhaul again, but the actual equipment was great and made moving super easy.

Christine C. on

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Dropped the truck off after hours.

Cindy C. on

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Denise S. on

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Thank you for great service

rachelle C. on

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Dan S. on

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Jeffrey R. on

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DEBORAH L. on

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Thomeas D. on

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valerie C. on

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The online check in is awful. We had to call customer assistance 3 times to get through it. The truck was dirty.

Darren P. on

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Best place ever to rent from. Very kind, caring, and knowledgeable

Doug M. on

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Michael H. on

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Tammy N. on

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Everything was great, no improvements at this time.

Steffan D. on

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RONALD D. on

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You apparently got a Headstart on the holidays. I stopped by the office to get more boxes at 1 o'clock Saturday and your office was closed and it was posted that you were open till four. Was disappointed in the end it hit Fred Meyer's, Safeway, and whoever else had boxes. I hope you have a good fourth

Wendy P. on

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RAYMOND G. on

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The location was closed

David A. on

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Ilene S. on

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Alan S. on

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JEANETTE N. on

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Great service! I would recommend this Uhaul location to all my friends and family.

Virginia G. on

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Uhaul put our location at Estacada but it was Sandy that called, and when I explained that I was supposed to be picking up in Estacada, the lady stated that she would call me back after she tried to fix it. I never heard from her, and it was the day before I was to pick up the U-Haul. I ended up having to call Estacada myself and then a customer service to get it all sorted that I would need to pick up in Sandy anyways, and then when I got to Sandy the following morning, the boxes I had paid for online weren't all available, and instead of offering me either a refund or upgrading to what they did have for no charge, the lady just stated that I could get the next best thing and she would charge me the difference. I was already rerouted to her store which added miles to our trip (WHICH THEY ENDED UP CHARGING ME FOR) and she was not willing to accommodate for what I had prepaid for and she couldn't provide. It was a terrible experience! My family had nothing but headaches from the moment we first ordered the U-Haul online and from the time we dropped it off.

Jessica G. on

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My U-Haul trailer had a gash in the roof, which I was unaware of. And then I moved during a very rainy two days & realized that something must have been wrong when I opened the door & found all of my belongings very wet & cardboard boxes completely saturated - there was a 1/2inch of standing water in the Mom's Attic area - it was awful. When I arrived back last Thur at 3'ish I reported the issue to Lacey, & the facility owner was there as well & saw the gash in the L roof. They told me to file a claim, & her computer was not functioning properly - I left very bummed & not sure what else I can / could've done. If I had moved when it was dryer out none of this would of ever occurred - it was major added stress I was not needing or expecting what so ever. I would appreciate this statement to be used towards my claim if possible & a reimbursement also.

Kevin G. on

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kerri G. on

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Everything went very well.

Dirk A. on

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I went to rent a 17 footer box van one week before the move. I was told that there were none available, but I would be given a 20 footer for the price of a 17 footer ($29.95 per day in stead of $39.95). I was in a hurry when turning in van, as I had to report to work and employee had sign up that she would be back at3:30 PM (over an hour later), so I left the truck, came back just before 4 and told her I had to be in Portland for work, as she was helping others. She stated that she would email the bill. When doing so she charged me the full price ($39.95 per day) in stead of the agreed upon price of $29.95), since no 17 footers were available. I called and she said she would correct the error-never did. Not only was I upset about the promised price and the charge, but the fact that they do not man their business office when they claim they are open (2 separate occasions). The larger Uhaul (Gresham) always has someone on site and when they say they'll do something-they follow through. The Sandy employee was pleasant, but her lack of follow through and lackadaisical work schedule are not positive influences that would lend to me recommending or returning to that facility. Never did correct my bill!. The truck was fine, but needed sweeping out when I picked it up. The fuel line was below 1/2 full, though I returned it slightly over 1/2.

Edmund P. on

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joe P. on

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It was a good location for me and the truck was very nice. The only non positive was it is a small facility and some times there was no one in the office. You call the phone number on the door and wait for someone to come. It was not to long a wait.

Bobby S. on

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Friendly, knowledgeable and fast. Good people.

Doug M. on

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Jeff R. on

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Best uhaul rental office that I have ever used!

Doug M. on

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myles R. on

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The customer service is excellent. The equipment is top of the line,moving is always kind of a pain,but your company made it pleasurable.Thanks!

Corey W. on

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When the sign on the door says open make sure someone is in the store working. Had to wait 30 min for the guy working to get back from town when I needed the trailer at that time. Sign said he was out in the field and had a number to call and no answer every time I called.

alan S. on

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tires and wheels could have been balanced. That is the only negative.

Bert M. on

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Laura W. on

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They had a trailer that generally requires an adaptor but they didn't have one in stock as the other sites have.

Karina T. on

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I rented the truck at 9:30 am on Sunday, for a 24 hour rental. I returned it 8 hours later at the Ruben Lane location in Sandy Oregon. I noticed today that I got charged for an extra days rental and it said I dropped it off at 10am Monday, which I did not do. It was returned the day before to their store which is closed on Sundays. I don't appreciate being charged for an extra day when I didn't even have it for the original 24 hours rented. And now I have to request a refund.

William V. on

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SHELLY W. on

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Sung M. on

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If plan was changed let customer Know about the change plan. But it worked out perfect. Thanks

Marty S. on

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Needed it quick, had me out the door in minutes

Lisa P. on

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Great people. Would rent from them again.

april B. on

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You made a bad day a whole lot easier! Thank you!

MITCHELL W. on

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The staff is very friendly and helpful. Great customer service!

MARY T. on

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Rickey E. on

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Thank you for the great service.

Rickey E. on

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Thanks for the outstanding service.

Robert B. on

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very friendly and accommodating. will use their service anytime I need too.

Rickey E. on

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Thank you for the great service.

DOUG M. on

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RICKEY E. on

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DOUG M. on

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GEORGANNE W. on

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DOUG M. on

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Continue

DOUG M. on

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Everything was great. I have already made my reservation for next week. Thanks

TINA G. on

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Very friendly, helpful, and accommodating.

SARA C. on

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Have clearer on site instructions for after hours drop-off

AMANDA H. on

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We had originally reserved a 26ft truck for $120.00 and decided we could get away with the smaller 16 or 17ft truck- the price was the same for less space!!! WHY?!

DANIEL L. on

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Location was not prepared to rent equipment. Location would not help hook up equipment. Person was unable to use computer to print out contract. I would never use this location again, Period.