I reserved a trailer to pick up in Portland, OR and then was told it was changed to Sandy and I had to pick it up 24 hours before I was scheduled to. This greatly disrupted the moving plans and people I had available to help me etc, in addition to having to drive a total of over 2 hours to get the trailer. I feel I should have received a discount for my troubles.
Christine D
Customer Reviews for Stow A Way Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was great, The staff was friendly when I returned the truck. I said NA on clean and well maintained. The truck smelled of marijuana and the truck was a little banged up. The uhaul app would not work real well at this location. It took me an hour to get it to work. Once it worked it was real nice and fast.
Joseph SLacy is friendly, helpful, professional. and quick to reply to any concerns.
chris bThe folks at Stow A Way are very helpful and very nice to work with. I would recommend them to anyone!
Eddie GCouldn't connect to return equipment.
Michael MEXCEPTIONAL SERVICE at all times, especially considering the many schedule changes due to bad weather.
SUE ACan't think of anything to improve.
JUDY BNo issues upon drop off. It was a very convenient location for us and the attendant was olive and professional.
Dana BLacy was awesome! Even when her phone and internet were spotty due to weather, she was sweet and professional.
ERIN BDo not change anything.
Michael BNothing. Just go and see Lacey. She will make renting your next U-Haul truck a shear delight! Always very pleasant with a great sense of humor, Lacey was very helpful and showed me the perfect truck for our move and the rental process was great! If you are ever moving to or from Sandy, or if you are anywhere else in Oregon and want to rent a clean and up to date vehicle, just go and see Lacy. Moving is tough enough, but Lacey is a breath of fresh air in the whole process.
Lawrence GNothing had Excellent customer service and experience with this location
Ella RGood
Gui HNot a thing. They took very good care of me.
Gail SStaf was very polite and accommodating when I had to change my reservation. Courteous counter service and van was perfect. The location is a bit out of the way and challenging to find.
Sheila GThe location and lady that helped me was great. I was irritated that I had to drive 40 miles out of my way because my reservation store that I booked the trailer 1 month prior was out of them. They wouldn't take the trailer to my original location and wouldn't give me any discounts.
Travis MThank you
Pamela JThe woman behind the counter was extremely friendly. I needed to change the reservation from 10:30 to 11:00 and she had no issues doing it.
Cindie FPerfect interaction. You saved our day!!
Josh EThe lady who helped me out was very polite and friendly. The van I rented was seriously the best uhaul I've ever rented. Very happy with the experience 10/10. Will recommend this location to anyone in the area, and will definitely go back when I need another uhaul
Jeremy WGreat customer service at this location, above and beyond!
Kyle BNot much. Checking in was quick and accurate, as was checkout. Keep up the good work.
Berry SLacey was very knowledgeable and offered great customer service.
Ted PI was very happy with the efficiency, professionalism and friendly service that I received at this location! I would highly recommend Stow-Away to everyone!
Sheryl WReturn my phone message inquiring about renting the trailer
ROCKY HI’ve been renting from U-Haul for years. And it keeps getting easier every time. The customer service at this place is outstanding.
Karla CThank You Lacy for all your help !!
Allen AGreat local family run business!
William AImprove your customer service , treat people with respect (“ perhaps you understand this better” ) treat people like you wanna be treated. Do not yell at the customer . Don’t cut people off when they are talking to you .. that’s very rude. At the end of the day YOU ARE IAM. BEE NICE BEE GREAT FULL AND HAVE GRATITUDE. Thank you for your service.
JANETTE SSpeed up the starting procedure.
Gordon CAwesome service! Got me in and out quickly and pleasantly! Great experience
Michael DThey contacted me as soon as they found out the person who was returning the trailer I would be taking was going to be late. They stayed after hours to ensure I got the trailer. This was outside of their control and I feel they did a very good job making sure I was satified.
Zane BIt took me 45 min to get the truck due to problems with the app It was very frustrating had nothing to do with the location. Just problems with the app. Had to wait 10-15 to get to customer service rep. She was very helpful but the app had several glitches'
Darlene DI had scheduled my truck pick up in Happy Valley, OR but they were unable to provide so they gave me the option to get at the Sandy location. The people at Sandy were great!!!
James SI requested a trailer to haul a full size Dodge van. The Trailer I was rented was too narrow and you wasted over 4 hours of my time and 30 dollars in Diesel fuel because you don't know what fits on your trailers. I will have to be reimbursed for all that before i can trust you again.
Mark Hno issue during our uhaul trip
John AYou rented me a truck with bad alignment and breaks that shimmy/vibrated when breaking on the highway. Maybe make sure your trucks are in good working order before you let someone take them off the lot? Or is DOING YOUR JOB too hard for you guys? First time using U-Haul and I can't wait to never rent from you again.
David NStaff was very friendly and helpful. Stay the course.
Anthony CEvery time I rent a U-Haul, I get the best service from Lacey and the crew at Stow A Way!
Stanley CThe guy here was great. He made the rental enjoyable especially since I had booked the equipment for day before in a Portland, Oregon location and when I got there the equipment was broken and only available equipment was in Sandy, I had to spend another night and get transport to Sandy, Oregon which cost me an additional$200.00. Wasn't happy about that. This guy was great. Enjoyed talking to him.
trent gQuick and courteous service.
Loren GThe woman who runs t he operation was wonderful. The amount of gas was registered at 3/8. When I filled the tank it took 36 gallons in a 40 gallon tank. Not sure who would believe that 4 gallons would be 3/8. I did leave it with 1/2 tank.
Richard PThe office opened a few minutes late and being I was on a very defined timeline I was concerned. The rep apologized, was very friendly and quickly accommodated us. No harm done and grateful for his attention. The equipment was clean, operated properly and the billing was as expected.
Loren GConvenience, ease. Smiles when you walk in. Over all an awesome uhaul rental experience.
Edward TI have never left a negative review because I am an understanding person. I paid for the rental online the day before I picked it up. The office was supposed to open at 10:00am but the lady didn’t show up until 10:15 to open the office to give me the key and was unapologetic for her tardiness, she was instead being defensive without a logical explanation, and the gas tank was almost empty. Also the cab was clearly not cleaned (during COVID-19 outbreak). Never renting from this location again.
Kyle Pall was great, thank you! :)
Lori KAd pricing is very misleading. There should be a more accurate price indicator that is part of the advertisement. "E.g: Typical 1 day rentals run between 80 and 100 dollars."
Margaret Tthe trailer towed very well and the trip was very simple.
chester hAgain I was not able to complete the process of returning the truck online, it never got past the "share your location page, it hung. Bad experience dealing with U-Haul and its 24/7 process.
Debbie L