Customer Reviews for Stow A Way Mini Storage
(U-Haul Neighborhood Dealer)

192 reviews

37330 Ruben Ln   Sandy, OR 97055

(971) 252-2023

Location Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(971) 252-2023

37330 Ruben Ln
Sandy, OR 97055

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Perfect interaction. You saved our day!!

Josh E. 
Rating:
5.0

The lady who helped me out was very polite and friendly. The van I rented was seriously the best uhaul I've ever rented. Very happy with the experience 10/10. Will recommend this location to anyone in the area, and will definitely go back when I need another uhaul

Jeremy W. 
Rating:
5.0

Great customer service at this location, above and beyond!

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Not much. Checking in was quick and accurate, as was checkout. Keep up the good work.

Berry S. 
Rating:
5.0

Customer did not leave a comment.

Ted P. 
Rating:
5.0

Lacey was very knowledgeable and offered great customer service.

Ted P. 
Rating:
5.0

Customer did not leave a comment.

REGINA S. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

I was very happy with the efficiency, professionalism and friendly service that I received at this location! I would highly recommend Stow-Away to everyone!

Sheryl W. 
Rating:
4.0

Return my phone message inquiring about renting the trailer

ROCKY H. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

I've been renting from U-Haul for years. And it keeps getting easier every time. The customer service at this place is outstanding.

Karla C. 
Rating:
5.0

Thank You Lacy for all your help !!

Allen A. 
Rating:
5.0

Great local family run business!

William A. 
Rating:
5.0

Customer did not leave a comment.

FLORENCE W. 
Rating:
5.0

Customer did not leave a comment.

DeeAnn F. 
Rating:
3.0

Improve your customer service , treat people with respect (“ perhaps you understand this better” ) treat people like you wanna be treated. Do not yell at the customer . Don't cut people off when they are talking to you .. that's very rude. At the end of the day YOU ARE IAM. BEE NICE BEE GREAT FULL AND HAVE GRATITUDE. Thank you for your service.

JANETTE S. 
Rating:
5.0

Customer did not leave a comment.

HEATHER M. 
Rating:
5.0

Customer did not leave a comment.

JENNI C. 
Rating:
5.0

Speed up the starting procedure.

Gordon C. 
Rating:
5.0

Customer did not leave a comment.

Allison R. 
Rating:
4.0

Customer did not leave a comment.

Martin A. 
Rating:
5.0

Customer did not leave a comment.

Lynette H. 
Rating:
5.0

Customer did not leave a comment.

DeeAnn F. 
Rating:
5.0

Awesome service! Got me in and out quickly and pleasantly! Great experience

Michael D. 
Rating:
5.0

They contacted me as soon as they found out the person who was returning the trailer I would be taking was going to be late. They stayed after hours to ensure I got the trailer. This was outside of their control and I feel they did a very good job making sure I was satified.

Zane B. 
Rating:
4.0

It took me 45 min to get the truck due to problems with the app It was very frustrating had nothing to do with the location. Just problems with the app. Had to wait 10-15 to get to customer service rep. She was very helpful but the app had several glitches'

Darlene D. 
Rating:
5.0

I had scheduled my truck pick up in Happy Valley, OR but they were unable to provide so they gave me the option to get at the Sandy location. The people at Sandy were great!!!

James S. 
Rating:
1.0

I requested a trailer to haul a full size Dodge van. The Trailer I was rented was too narrow and you wasted over 4 hours of my time and 30 dollars in Diesel fuel because you don't know what fits on your trailers. I will have to be reimbursed for all that before i can trust you again.

Mark H. 
Rating:
4.0

no issue during our uhaul trip

John A. 
Rating:
5.0

Customer did not leave a comment.

Leighton A. 
Rating:
2.0

You rented me a truck with bad alignment and breaks that shimmy/vibrated when breaking on the highway. Maybe make sure your trucks are in good working order before you let someone take them off the lot? Or is DOING YOUR JOB too hard for you guys? First time using U-Haul and I can't wait to never rent from you again.

David N. 
Rating:
5.0

Staff was very friendly and helpful. Stay the course.

Anthony C. 
Rating:
5.0

Every time I rent a U-Haul, I get the best service from Lacey and the crew at Stow A Way!

Stanley C. 
Rating:
5.0

The guy here was great. He made the rental enjoyable especially since I had booked the equipment for day before in a Portland, Oregon location and when I got there the equipment was broken and only available equipment was in Sandy, I had to spend another night and get transport to Sandy, Oregon which cost me an additional$200.00. Wasn't happy about that. This guy was great. Enjoyed talking to him.

trent G. 
Rating:
4.0

Customer did not leave a comment.

Leinna A. 
Rating:
5.0

Customer did not leave a comment.

Stanley C. 
Rating:
5.0

Quick and courteous service.

Loren G. 
Rating:
4.0

The woman who runs t he operation was wonderful. The amount of gas was registered at 3/8. When I filled the tank it took 36 gallons in a 40 gallon tank. Not sure who would believe that 4 gallons would be 3/8. I did leave it with 1/2 tank.

Richard P. 
Rating:
4.0

The office opened a few minutes late and being I was on a very defined timeline I was concerned. The rep apologized, was very friendly and quickly accommodated us. No harm done and grateful for his attention. The equipment was clean, operated properly and the billing was as expected.

Loren G. 
Rating:
5.0

Convenience, ease. Smiles when you walk in. Over all an awesome uhaul rental experience.

Edward T. 
Rating:
5.0

Customer did not leave a comment.

CINDY K. 
Rating:
5.0

Customer did not leave a comment.

ANDREANNE R. 
Rating:
1.0

I have never left a negative review because I am an understanding person. I paid for the rental online the day before I picked it up. The office was supposed to open at 10:00am but the lady didn't show up until 10:15 to open the office to give me the key and was unapologetic for her tardiness, she was instead being defensive without a logical explanation, and the gas tank was almost empty. Also the cab was clearly not cleaned (during COVID-19 outbreak). Never renting from this location again.

Kyle P. 
Rating:
3.0

Customer did not leave a comment.

Laura P. 
Rating:
3.0

Customer did not leave a comment.

Kyra C. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

all was great, thank you! :)

Lori K. 
Rating:
5.0

Ad pricing is very misleading. There should be a more accurate price indicator that is part of the advertisement. "E.g: Typical 1 day rentals run between 80 and 100 dollars."

Margaret T. 
Rating:
5.0

Customer did not leave a comment.

Jessica P. 
Rating:
5.0

the trailer towed very well and the trip was very simple.

chester H. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
2.0

Again I was not able to complete the process of returning the truck online, it never got past the "share your location page, it hung. Bad experience dealing with U-Haul and its 24/7 process.

Debbie Lynn P. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Great people. Very helpful. Easy to use. Thank you.

Kevin L. 
Rating:
5.0

Let me deal with Lacy, our local dealer. Quit sending me emails assigning me to another location.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Much appreciated the friendly, helpful, and quick service I got at this Uhaul location! Will definitely return if I have any hauling needs!

ELIZABETH G. 
Rating:
5.0

Super SUPER nice people! Moving is not a pleasant experience really and yet they made it easier than it might have been otherwise. If I ever need to rent a truck again I will know who to call. Without hesitation, I highly recommend them.

Dalene E. 
Rating:
5.0

Customer did not leave a comment.

Kris D. 
Rating:
3.0

Lacy and Chris were awesome to work with. Your app on the other hand was a whole different story. It should not take 45 minutes to check out my reservation.

Matt S. 
Rating:
5.0

Customer did not leave a comment.

Stan B. 
Rating:
3.0

Very friendly person who helped me. They weren't very familiar with the computer system, and did not know the size of trailer ball that would fit this trailer. Otherwise, great experience

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Laurence B. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Darrinn M. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Broek B. 
Rating:
5.0

Customer did not leave a comment.

jacque E. 
Rating:
5.0

Nothing, Excellent Service...

William S. 
Rating:
5.0

I appreciate there kindness, Professionalism, Throull Ness making sure everything is ok, There Caring personality makes it Nice knowing that they Care. Thanks Sincerely William Samuel Jr...

Clay S. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

I was very distracted and frankly being rude on my phone while in a panic trying to pick up a car hauler. The lady was VERY polite and made sure, even though I was distracted, that everything was ready and right! Trailer was perfect. We have looked at buying a trailer but at these rental rates for a car hauler, why? Thank you!!!

Tony G. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

I almost did not use Uhaul when I found out that the 26" truck I needed could not be delivered to the Ruben location. I would have had to pay mileage for an additional 20 miles if I picked the truck up in Gresham. I will think long and hard before using Uhaul again. Luckily the Ruben Lane location had a 15 foot truck available, which worked out good since we only had a short distance to travel.

Eileen S. 
Rating:
5.0

Customer did not leave a comment.

Darren M. 
Rating:
5.0

Can't think of any improvement. Friendly, courteous staff. Truck was clean and waiting when I arrived for pickup. Dropped it off after hours. Received my receipt via email very promptly the next morning. Great service!!!

Alice H. 
Rating:
5.0

Put cruise control inside the truck

jaap V. 
Rating:
5.0

Road side service is BULLSHIT If you have a problem with the truck Forget getting help in a timely basis I do not want to rent from u haul ever WILL GO TO PENSKE FOR MY NEEDS

GARY H. 
Rating:
5.0

Customer did not leave a comment.

karen R. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
5.0

For all the times I have rented from U-haul in my lifetime, and I have one more to go, a deep discount would be so appreciated. And at 66 I deserve it!!!

Trisha L. 
Rating:
5.0

Customer did not leave a comment.

ida S. 
Rating:
5.0

Customer did not leave a comment.

Kelsey H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
2.0

This was my first time using Uhaul and I was not overly impressed. The equipment was good, clean, and didn't stink, however the self pick up process was kinda ridiculous. For this process they connect you to someone via chat, but it take 5-7 minuets per reply, even when I replied right away. Fast forward to the return process, I was charged for 2 rental periods as opposed to 1 (I only had a truck for 8 hours). Given that it was after business hours I started a chat conversation to find out why I was double charged. The person I was working with did solve my problem, eventually. Again the reply times were between 6 and 7 minuets, so it took about 45 minuets to sort things out. That was on a Friday. Flash forward to the following Monday and I check my checking account to find a THIRD charge of over 50 dollars! So I decide to call the customer service line. I wish that I could remember the name of the woman I spoke with because she was friendly, kind, helpful, and deserves to be recognized for excellent customer service. Either way it took about 5 minuets to figure out what happened, turns out that I'm getting a full refund for what I paid on Friday ($102.00) and the newest charge was what I should have paid to begin with. Needless to say it's kinda rotten that they took yet more money before my refund has even processed. I am not sure that I will be using Uhaul again, but the actual equipment was great and made moving super easy.

Fredrick D. 
Rating:
5.0

Dropped the truck off after hours.

Christine C. 
Rating:
2.0

Customer did not leave a comment.

Cindy C. 
Rating:
5.0

Thank you for great service

Denise S. 
Rating:
5.0

Customer did not leave a comment.

rachelle C. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH L. 
Rating:
5.0

Customer did not leave a comment.

Thomeas D. 
Rating:
3.0

The online check in is awful. We had to call customer assistance 3 times to get through it. The truck was dirty.

valerie C. 
No reviews have been submitted for this location.

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