This location is a bit "off the beaten track" but they were very helpful & knowledgeable. As inexperienced trailer haulers ourselves, we appreciated their willingness to back the trailer into a space (perfectly). Great job!
JAMES R
Customer Reviews for Stow A Way Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great pickup experience but The drop location was terrible!! Guy was an ass hole about how busy he was and how he didn’t want this truck back yet, then he charged me $38 when I filled the tank $65 before I brought it back and the gas pump clicked off so I figured it was 100%. FUCK YOU U-HAUL. I will never rent from you again.
Tanner TEasy and friendly to work with. Convenient location in Sandy, Oregon.
MARISSA NLocation was closed at drop off cannot comment directly on service, other than I was charged a late return fee that I don't believe is valid based on the rental agreement.
RYAN LThe rental agent was very pleasant to work with. Took care of business right away had me in and out it was very personable thank you very much.
KEVIN DDropped off after hours, couldn't get the code to scan correctly.
Robert RGreat customer service too.
Kerrie OVery easy rental experience. Very courteous staff. Definitely will use this location for all future rental needs.
Patricia WExtremely nice people.
Andrew GExpand the officer hours so that people don't have to check out with your app. The app process is frustrating, particularly on addresses. If your address on your residence (36+ years for me) is not matching an incorrect address in Google, you cannot move forward. But otherwise, good job for having a process so that people can access your products after hours.
Juli SThe two people we worked with at the Sandy location were wonderful.
Ron MMore direction of where to park when returning would be helpful
Kelli AThe woman at the counter was most helpful when I had issues with using the mobile app on my phone. I give her 5 stars!
Donna PJust frustrated by the inflated weekend prices. We only needed the truck to pick up and transport wedding tables and chairs.
Broek GOffice personnel was friendly and very helpful! The truck was extremely clean! There was fuel in the truck, which some U haul companies leave it where its at, but at this location they were on top of it! I took it back with more fuel in it that was initially in it. Great experience, and great personnel!
Steven EIt is convenient to use, I had trouble with app. No fault of Lacey's. U-haul needs to make app more user friendly to customers who only rent once in great while.. lacey was very helpful and made the situation very friendly, good job.
Lois CI was not aware when they scheduled us that the location was closed at our return time; it would have been nice to know that.
roland hI can't think of anyway to improve unless you had a free Friday , I wouldn't change a thing , it's great the way it is Don
Donald LThe mobile check in check out experience is really slow and cumbersome
Thomas BMore stuff! Pretty low inventory!
Mike GI reserved a trailer to pick up in Portland, OR and then was told it was changed to Sandy and I had to pick it up 24 hours before I was scheduled to. This greatly disrupted the moving plans and people I had available to help me etc, in addition to having to drive a total of over 2 hours to get the trailer. I feel I should have received a discount for my troubles.
Christine DThe location was great, The staff was friendly when I returned the truck. I said NA on clean and well maintained. The truck smelled of marijuana and the truck was a little banged up. The uhaul app would not work real well at this location. It took me an hour to get it to work. Once it worked it was real nice and fast.
Joseph SLacy is friendly, helpful, professional. and quick to reply to any concerns.
chris bThe folks at Stow A Way are very helpful and very nice to work with. I would recommend them to anyone!
Eddie GCouldn't connect to return equipment.
Michael MEXCEPTIONAL SERVICE at all times, especially considering the many schedule changes due to bad weather.
SUE ACan't think of anything to improve.
JUDY BNo issues upon drop off. It was a very convenient location for us and the attendant was olive and professional.
Dana BLacy was awesome! Even when her phone and internet were spotty due to weather, she was sweet and professional.
ERIN BDo not change anything.
Michael BNothing. Just go and see Lacey. She will make renting your next U-Haul truck a shear delight! Always very pleasant with a great sense of humor, Lacey was very helpful and showed me the perfect truck for our move and the rental process was great! If you are ever moving to or from Sandy, or if you are anywhere else in Oregon and want to rent a clean and up to date vehicle, just go and see Lacy. Moving is tough enough, but Lacey is a breath of fresh air in the whole process.
Lawrence GNothing had Excellent customer service and experience with this location
Ella RGood
Gui HNot a thing. They took very good care of me.
Gail SStaf was very polite and accommodating when I had to change my reservation. Courteous counter service and van was perfect. The location is a bit out of the way and challenging to find.
Sheila GThe location and lady that helped me was great. I was irritated that I had to drive 40 miles out of my way because my reservation store that I booked the trailer 1 month prior was out of them. They wouldn't take the trailer to my original location and wouldn't give me any discounts.
Travis MThank you
Pamela JThe woman behind the counter was extremely friendly. I needed to change the reservation from 10:30 to 11:00 and she had no issues doing it.
Cindie FPerfect interaction. You saved our day!!
Josh EThe lady who helped me out was very polite and friendly. The van I rented was seriously the best uhaul I've ever rented. Very happy with the experience 10/10. Will recommend this location to anyone in the area, and will definitely go back when I need another uhaul
Jeremy WGreat customer service at this location, above and beyond!
Kyle BNot much. Checking in was quick and accurate, as was checkout. Keep up the good work.
Berry SLacey was very knowledgeable and offered great customer service.
Ted PI was very happy with the efficiency, professionalism and friendly service that I received at this location! I would highly recommend Stow-Away to everyone!
Sheryl WReturn my phone message inquiring about renting the trailer
ROCKY H