Customer Reviews for Stowaway Self Storage III

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stowaway Self Storage III

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Kathleen C. on

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Cheryl W. on

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Giovanni D. on

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I asked the rep to tell me where the Drop off location was she told me it was in Stroudsburg but when the text message came it said it was back in Jersey when it printed out she didn’t see it on the paperwork

Stephen W. on

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Excellent service, above and beyond expectations from Heather and Antwan. They truly understand the meaning of customer service! Thank you.

David G. on

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Sean E. on

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I had a reservation to pickup a 15' truck on Friday evening, after work, and return it Saturday evening after an all day conference. During the day, I called to check on my reservation and was told that my reservation was only for Friday and that my 15' truck had been rented to someone else! U-Haul was able to find me a 20' truck that was more costly to rent & got less miles per gallon which added up! Other than it being a more expensive day the truck was immaculate & in good working order.

Maria D. on

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Sue C. on

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LINDA A. on

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Courtney S. on

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George P. on

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GREAT LOCATION & MANAGER. WE NEEDED A U-HAUL FAST TO HELP A FAMILY MEMBER & WERE VERY HAPPY WE WENT TO THIS LOCATION.

Mark W. on

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Their hours are 9-5 during the week and closed on Sundays. We we apprehensive about simply dropping the truck off while not open and putting keys in a drop box without having someone inspect it while we were there so we took time off from lunch to return the truck during our lunch break. Earlier morning hours or later evening hours would be helpful.

bill K. on

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Horrible customer service for 24/7 pickup. Keys were not left for me. When I called for assistance they suggested I drive 45 minutes to another location for pickup. I had one rep hang up on me. Unacceptable

MICHAEL L. on

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John M. on

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Allan B. on

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Rahul M. on

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Annette Q. on

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Heather at Stowaway in Flemington NJ is always pleasant to customers and helpful. We rent from Stowaway all the time.

John S. on

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the customer service staff on location very helpful & pleasant to work with Very well run Thanks

Dwayne D. on

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The truck was a piece of junk

Tracie S. on

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John M. on

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Outstanding help from the rental agent

John S. on

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very pleasant & helpful manager on site to assist & advise on moving needs - pleasure working with her

david S. on

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Khalid H. on

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Pat P. on

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Very easy and convenient

Charles S. on

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Mark W. on

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Chelsea S. on

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I reserved a specific size truck, for a specific reason, and when receiving my email confirmation 24 hours prior to pick up, I was notified that I'd be receiving a smaller truck. I understand that there is no "guarantee" when reserving a truck, however using a truck that was too small required multiple trips, which cost me additional $$ and was absolutely not what I anticipated.

William K. on

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Carolyn M. on

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Fantastic customer service- super friendly and made this easy- and I needed a truck FAST... Heather was awesome and saved the day!

Leeann T. on

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Excellant rental experience. Heather at the counter was pleasant and most helpful.

david S. on

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JOHN M. on

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Peter V. on

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Richard B. on

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Have requested items in stock, ie: furniture pads.

JOE T. on

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Drop off center with no contact with personnel.

Christine C. on

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Susan H. on

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Stowaway Storage has the most friendly and helpful staff.

Shashanka G. on

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The location was closed

Mark F. on

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Jeniffer Y. on

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David C. on

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Tony R. on

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Kim N. on

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Excellent service, knowledgeable made the pick up a breeze

James M. on

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Brian G. on

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ceferino P. on

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Excellent

Douglas M. on

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We were very pleased with the excellent service at Stowaway Self Storage. Heather was wonderful! She explained everything to us and made our move so easy! Thank you so much!!!!

Ryan M. on

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Location was nice but the mobile pick up and drop off experience is terrible. 30+ minutes on each end of the day wasted and both times I wound up having to call someone to check in/out manually.

Michael C. on

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Ben M. on

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I will no longer be using U-Haul to transport my belongings. I was overcharged, which was confirmed by both managers, and I am not sure why.

Therese M. on

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Delmy J. on

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philip P. on

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Allan B. on

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Ron G. on

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This is an excellent facility to rent a U-Haul from. Hands down the best experience I've ever had renting a truck. I called the evening before I needed the truck and was provided the assistance was excellent. I showed up the following morning at 8am, and their office was already opened and the truck I rented was being warmed up for me. The 9' U-Haul I Van I rented was nearly new with less than 150 miles on it. Absolutely would recommend to others (clean, friendly, prompt). Excellent!!

Timothy M. on

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My whole order was messed up. Was supposed to pick up in Ewing but got bounced to Horsham last minute. Finally settled on Flemington but got charged extra miles. Flemington office was great but Uhaul overall was very disappointing

Gary S. on

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Matthew B. on

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Kenneth S. on

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Big thanks to Heather for making her available one hour before opening hours on a Saturday, so that I was able to pick up the truck. Fantastic attitude and customer service.

STEVE G. on

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the manager/person that took care of me was excellent! the paperwork process was made simple & the van was ready & warmed up.

Keith K. on

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Very friendly staff the whole process was quick and easy.

Andrew H. on

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CHRIS H. on

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Kevin C. on

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Customer service was excellent. I arrived 10 minutes before closing, and was treated well. I tough u might have been turned away, but it was a good experience.

Carson G. on

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Be honest about fuel levels.

Julio S. on

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All good !

Gerald J. on

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This location is excellent. The owner goes above and beyond to be helpful and accommodating. Superior service. Highly recommended.

John C. on

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Timothy M. on

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Very close to home. Great for one way trips

Judith F. on

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CAROLA K. on

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Vehicle was new and had many safety features like back-up picture in rear view mirror and the 2 level side mirrors.

Anne H. on

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Excellent service!

Michael C. on

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Nice job

Bruce W. on

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BARRY L. on

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Person who handles paperwork great Personality and professionalism Great as always Could maybe have more vans available Thank you

Lee M. on

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First rate experience in all respects.

Edward P. on

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John C. on

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RICHARD L. on

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thomas K. on

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Lauren J. on

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The woman who greeted me was very nice, but she was not aware that I was supposed to be dropping off the truck. She did take it, after confirming the address/date were correct, but explained that she had requested that Uhaul temporarily not send drop offs to her because they were paving the facility's driveway and it made things difficult. Also, we were running late for another appointment so we let her know the truck still needed a few gallons of gas to bring it back up to the 1/4 tank with which we started and that we were aware there would be an additional charge. She said normally that would be ok, but she was not allowed to take the truck back with less than 1/4 tank of gas according to Uhaul policy, so we would have to go get gas first and then return it. I'm not quite sure why Uhaul even offers refilling of the gas tank for you if there are stipulations like this (not to mention when we received a truck it only had 1/4 tank and needed to be filled with gas prior to traveling anywhere anyway). I think it would be easier just to send out trucks with a full tank and expect a full tank on return.

ALAN H. on

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ANDREW W. on

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Honor the F*$(ing contracts you enter into!

Mike C. on

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Very professional. Opened a few minutes early just so I could get started on my move.

Colleen F. on

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SHAWN D. on

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My experience? was 100% perfect!

Daniel Y. on

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The person at the Stowaway was very helpful and courteous.

john F. on

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JOSE C. on

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Jerold E. on

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Robet A. on

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rusell B. on

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My only negative is mileage cost for long distance is to high.

Gilbert W. on

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always polite and accomidating

steve G. on

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prices went up since my last rental ( about 2 months ago) and that was very disappointing. are there any discounts available ?

MARIR M. on

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The facility was easy to get to and had ample parking while I went inside to drop off the key. The Office was extremely neat and clean and the employee was very friendly. Such a great way to do business!

Jane O. on

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The facility was super clean, modern, and. erl attractive. My agent was a delight, charming and highly professional, and the vehicle was new and just great. I can't think of any improvements. Five stars!

thomas K. on

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Mary Ellen H. on

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Excellent service. Thank you !