The agent originally said the mileage price was $1.29 per mile and then when he saw I was going to be driving 350 miles he quoted me $0.99 per mile He billed me $1.29 and refused to change it. This is unethical and a bait and switch approach which I am reporting unless I get a refund
EDMOND C
Customer Reviews for Stowaway Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
nothing, Scott was very professional.
robert tnull
SIMONE CExcellent experience. Both Charlie and Scott were easy to work with.
James WThe gentleman that works there is great. Very friendly and helpful.
SIMOS KEverything within their power was fine
JOSE OExcellent experience. Both Charlie and Scott were easy to work with.
James WThe gentleman that works there is great. Very friendly and helpful.
SIMOS KWE DROPPED IT OFF AFTER HOURS SO WE HAD NO INTERACTION WITH PERSONEL.
CHRISTOPH FI have been renting Uhauls religiously for the last 35 years. I own a moving company in Florida. Very impressed by this dealership. I have my personal dealer I use in New Port Richey, Florida, US 19 Tire and Uhaul. If it wasn't for him, this would be my careers number one favorite place. Ill definitely say its #2. We met as strangers, and I walked away with a new friend. Give this man a bonus. Employees like him are worth their weight in gold. Treat him like it. DR. DOM
Dominick CWorst experience ever. They trying to charge me $350 more than what the original receipt. And that’s 3 weeks after the original receipt was closed?!? The first receipt was closed on August 12 and my credit card was charged already. Now they are sending me a new balance of $350 more. How is that possible?!
ZARIEF RGreat!
Ruth PFast,convenient, and rep was very friendly.
katherine rExcellent service as usual !
Chuck SVery professional people and a very clean facility
Chuck SI think you guys it the nail on the head. I moved into your storage facility and it has been so easy. Everyone is very professional and pleasure to deal with. Thanks for all your help. Sincerely, Chuck Slater
Chuck SHave a human working there.
Michael VNo improvements needed. I was very satisfied!! TY
Diane GEngine light on but not noticed until my drop off person left. Had to stop and restart engine to get it to shift. This information can be found at drop off point .Shift indicator light said reverse and no in park along with stable link light flashing on dash board. Not mad because I was in a jam my son was being deployed to Syria and had to move his stuff to my home only 45 miles away. The truck was clean and looked nice and got the job done , so thanks
Donald BScott was very efficient and had the vehicle, clean and ready to go at the time of my pick-up. Check-in was fast and I was impressed with how the clean the office was! I told Scott that I had a silly question and asked him if the heat was working in the van, and he looked at me with a questioning look and confirmed the heat was working. I've rented U-Hauls in the past that did not have ac or heat, which is why I asked. The cab was nice and toasty. Would / will highly recommend Scott to folks.
Elizabeth JWe were not aware the cost per mile was $1.99 v the $1.09 that I thought was the posted online price. The U-Haul website should be more upfront. The fellow that greeted us in the rental location told us that maybe he could do better on the rate per mile, but with no guarantee, we made less trips. Also U-Haul called us the evening before to tell us the 15’ truck we wanted and booked was not available. We had to get a 10’ truck instead. Overall we would not use U-Haul next time.
Nancy GI have rented many trucks in my day and never been charged a "bullsxxx" cleaning fee after the return. This sleazy gouging by this particular location means I will always turn to Penske truck rental in the future.
Randall HThe entire process from pick up to drop off was seamless, I appreciate being able to get in and out quickly,
Michael LDrop Box Slot was hard to location.... need to paint it another color other than black.
DOUGLAS PThe customer service was excellent. Scott was very knowledgeable and professional and helped me get the exact truck I needed for the situation.
Tim MI did not rent a. Uhaul
Dave DDifficult to see the site while driving on Rt 22, otherwise, I’ll rent from there again
Robert SThe only thing I had a problem with was something I would figure would cost me $250 Roundup cost me $518. There were a lot of course that I wasn't told about and I don't think that the dealer at the location realize the costs either!
Stephen BIt was quick, but I had to wait outside in the cold for uber because the owner stated it is policy that no one can wait inside.
Grzegorz NAmazing experience! Only request would be washer fluid since it was misting out all day and the roads are salty, but amazing overall. Thanks for everything.
John DGentleman at check in was very helpful and professional
Carson BThis location in Whitehouse , N.J. was excellent
Amato GPerfect customer service. Please check seat belts in truck especially driver side.
Jurgen vQuick process to retrieve the vehicle using the app. I returned during business hours and the gentleman working took care of the return. Very friendly and fast service.
Aldo ALia from White House Nj office and John from Lebanon Nj office are always helpful and very friendly! Thank you so much!
Erdem AThe gentleman who helped me was WONDERFUL! Super friendly, knowledgeable and very helpful. I will definitely rent from them again.
Lee SThey forgot to include a dolly which was reserved for this rental. It made the move extremely harder for me.
Dominick ACustomer service at the location was horrible, they gave me another truck instead of the one l choosed, l picked it up at 7:30 and returned at 2:30 with the same amount of gas it had. I was charged $163 for a service that was supposed to be $29 plus $15 insurance and $40 mileage
Wilmer ZThe App needs much work!
Scott AA sign on the road. The only signage that we saw was on the building making it difficult to find. (Unless the town does not allow signs close to the road).
CHRISTINE M1) Truck had a terrible rattle from the exhaust area and was excessively loud under normal acceleration. 2) Cabin leaked from the roof on the passenger side when we encountered rain 3) We were supposed to receive 12 packing blankets but only received 6
Stephen SI had such a fantastic experience. Scott was straight forward and helped me out every step of the way. I will for now on pick up all my U-Haul rentals from this location. If you need to rent something go here!
Ryan LAl was very nice
Gabriela GIt was a pleasure dealing with the employee who gave me my keys and explained the rental.
Nancy BThe young lady who helped us with the initial rental paperwork was outstanding
WILLIAM HThe customer service rep at the Whitehouse station was super nice and very helpful. I would use this location again and will recommend this location to my family and friends know.
AGUSTINHO CVery kind and helpful woman. Friendly and informative.
Robert CThe employee was kind and explained everything to me before I used the van! Never rented a U-haul on my own before and the process was easy !!
Colleen MTruck is 133,000 miles old. Time to consider taking out of fleet. Doors had to be slammed to shut
James BThe owner/ manager was superb! Great to talk to and organize with ! Wonderful!
Donna DThe customer service at this place is managed by a guy with little patience for other human beings. No above and beyond service here. And if someone is worried about reprisal after reading a shitty review (like selling my credit card info) it’s this one
Steven M