Customer Reviews for Stowaway Self Storage LLC
(U-Haul Neighborhood Dealer)

401 reviews

3537 US Hwy 22 E   Whitehouse, NJ 08888

(908) 534-5453

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(908) 534-5453

3537 US Hwy 22 E
Whitehouse, NJ 08888

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Please know that the truck leaked and damaged approximately 10 boxes and their contents. In additon the truck's drivers seat had a metal wire sticking up out of the seat which caused me to rip my pants. I would appreciate at least a $100.00 discount off my bill ED

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Greg T. 
Rating:
1.0

The customer service was horrific and the guy is incredibly rude

Michael P. 
Rating:
1.0

I need someone from U-Haul to contact me ASAP. The service was terrible

allan B. 
Rating:
3.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Scott provided excellent service and prompt response to my family's moving needs. I highly recommend working with Scott

Mike K. 
Rating:
5.0

I had a great experience working with Scott. Honest, fair and friendly.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
2.0

The app is super hard to use, inflexible and slow due to uhaul policies. Not a very good experience at all. The truck was fine

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

MIKE H. 
Rating:
4.0

The virtual pick up was a little clunky but the owner was very helpful and the van was perfect!

James L. 
Rating:
5.0

Customer did not leave a comment.

Fernando M. 
Rating:
1.0

I had an awful experience with your POS server being down for 2.5 hours. I was told I would get a discount for the inconvenience and did not receive it.

Julia T. 
Rating:
5.0

Customer did not leave a comment.

Silvana D. 
Rating:
5.0

Customer did not leave a comment.

william W. 
Rating:
5.0

This was an exceptional moving experience. Advancements in the actual vehicle made for an easy move… Such as doors that open wide making access simple, rubber floor mat in the bed kept items from shifting, rear camera on mirror made reversing a cinch, app made pickup/drop off smooth and easy. Great experience!

Jamie N. 
Rating:
5.0

Customer did not leave a comment.

Rick F. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Wonderful experience overall. Friendly, helpful, and easily accessible location.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Charwanda S. 
Rating:
5.0

Customer did not leave a comment.

Azer A. 
Rating:
5.0

Customer did not leave a comment.

Ahmed S. 
Rating:
5.0

I originally reserved the rental for pickup/drop off local to me in Whitehouse Station, NJ. At the last minute UHaul changed that to South Brunswick, NJ, more than an hour away aNd in the wrong direction. That would have added 4 hours driving between pickup and drop off. Totally unacceptable. The guy at Stowaway solved the problem for me. I am very grateful for that.

Mark F. 
Rating:
5.0

Great Customer Service

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

Nancy F. 
Rating:
5.0

Everything went smooth

Chester S. 
Rating:
4.0

The key drop box is too small to fit the key and tag, so they had to be separated. It should be larger

Matthew K. 
Rating:
5.0

Had a great experience at this location. The owner was friendly and enforced the social distancing rules for customers which was appreciated. Would recommend this business to friends and family.

David V. 
Rating:
4.0

The truck had 110,000 miles on it and it drove like it had that many miles on it. I didn't feel very safe, but I got to and from safely so that's all that matters.

Jill W. 
Rating:
2.0

I ordered a furniture dolly with my van and no dollies were available when I went to pickup.

robert E. 
Rating:
1.0

Very disrespectful customer service. Hang up line two times when asked rental related questions.

Masudur R. 
Rating:
5.0

Very helpful staff and very easy and efficient pickup and drop off. Would not hesitate to recommend this location and will be my go to for any truck rental and storage needs.

Roby S. 
Rating:
4.0

Customer did not leave a comment.

Augustine Dean D. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Suzanne M. 
Rating:
1.0

I was giving a truck without a ramp and was not made aware of it. I have a federal disability and needed a ramp. I cannot lift boxes. I cannot lift up furniture. I needed a ramp and was not told the truck didn't have a ramp. I ended up in the hospital. I had to get my stuff out of storage June 1, I was in the hospital. The guy didn't go over the mileage for the truck. I didn't know he was supposed to tell me that also I do not believe I should have to pay for any of this. I am very hurt, sore, and in pain I did extra work I should not have done I needed my stuff out of storage, I was not giving all the equipment that is supposed to come with the truck. I ended up in the hospital

Kiona K. 
Rating:
1.0

This place is very dishonest and tried to over charge us on fuel. We added more fuel that we started with. Thank goodness we take pictures of the gas and odometer before and after.I find the other recent reviews suspicious. Mike had 5 stars but negative comments. We have been regular uhaul custmers in the past at many other locations. This never happened. Scott was rude, plain and simple. Thank goodness the 1800 uhaul helped us out and gave us our refund. Consumer beware!

Laura C. 
Rating:
5.0

AWESOME customer service..

DEBORAH P. 
Rating:
5.0

sign in/sign out was very easy. van was clean and ready to go... will definitely rent again!

Anne B. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

U-Haul should make sure essential items are available. Our truck was available, however, the furniture pads & the furniture dolly we reserved where not. We had to go to home depot and pay an extra $120 for these items.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
3.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Fantastic customer service. Looking forward to working with Scott again.

Erik K. 
Rating:
5.0

We did the automatic drop off after hours and had some challenges. Worked with 2 different customer service people who were not able to assist in closing out our rental. We needed to sing on as a non-account owner in order to upload photo and close out rental.

Karen S. 
Rating:
5.0

Your app sucks. (1) There was a delay in getting my vehicle because the app was not functioning correctly, which led to a delay in picking up my vehicle. (2) There is no way on the app to view the rental - meaning, I was trying to look up the amount of fuel that the vehicle had when it was picked up because I filled it to where it was but I was still charged for two gallons of gas. (3). The rental location was very good and the owner was great. Concerned about the overall safety of myself and others who would be in the vehicle, considering the pandemic that's going on. Would definitely rent from him again.

Derek J. 
Rating:
5.0

Super friendly staff. Easy rental of a 15 foot box truck.

DANIEL S. 
Rating:
5.0

It would be easier if the tank was full. I had to stop twice to put gas in because I had to leave it exactly one dash over a 1/4 tank so I did not have to pay a huge fine. That is hard to determine when you dont know the truck.

Mary R. 
Rating:
5.0

Great experience. Knowledgeable employees. It was extremely customer friendly. I would rent from U Haul again, without question. Thank You.

Kimberly B. 
Rating:
5.0

Very easy picked up truck on a Sunday morning followed the instructions over the phone couldn't have gone any smoother.

Gary B. 
Rating:
5.0

Scott Sikoryak was very easy to work with and answered all my questions..

William M. 
Rating:
5.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Keep up the good work. However, your representatives take forever to respond. Please ensure you provide parking space and customer support on location. Don't leave your customers in limbo.

Jahanzaib A. 
Rating:
5.0

Customer did not leave a comment.

Arline C. 
Rating:
4.0

Customer did not leave a comment.

dan S. 
Rating:
5.0

The truck had a mechanical/electrical problem. Please maintain them better.

Zerui L. 
Rating:
5.0

Customer did not leave a comment.

Dean K. 
Rating:
5.0

Customer did not leave a comment.

Franco C. 
Rating:
2.0

Took forever to approve, no pull cart

Joseph C. 
Rating:
5.0

veey friendly and courteous...

Kshitij K. 
Rating:
5.0

Job well done

Don P. 
Rating:
5.0

Great person to work with!!! Definitely would recommend this location to anyone!!!

Don P. 
Rating:
4.0

If I weren't a customer of this facility I do not know where I would have left the truck. Limited parking for large trucks

Paul U. 
Rating:
1.0

I was charged an additional $45 dollars for service I did not willingly purchase. I had purchased everything online and did not want any insurance. When I arrived to pick up the truck they told me I had only paid a portion of the amount online and still owed money. They made it seem like I had only paid a holding fee, but I realized afterwards when I looked over my emailed receipt that they had added insurance without telling me. It's not worth the trouble for me to fix this, but I am extremely disappointed by this scam.

Nathaniel D. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Jackie L. 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Excellent experience.

Sarah M. 
Rating:
5.0

Exelent service

Roddrigo C. 
Rating:
5.0

I filled the tank up to what I thought was the required level before returning the tank. The level was marked with a yellow marker that has quite a wide pen. The gentleman at the drop off location who was efficient and helpful interpreted the very right side of the marker was the required level and charged me $9 for gas. I rented the truck for $400. Had it for three days, but returned it within 24 or 25 hours. It wasn't worth arguing about but leaves a bad taste in my mouth. Do i Have to take a picture of the fuel gage next time?

Charlie T. 
Rating:
2.0

I called to advise that I had not received the furniture pads and was told I would receive a credit for this. I was charged the full amount on my credit card, including the charge for the furniture pads.

Vaughn C. 
Rating:
4.0

Customer did not leave a comment.

Kali T. 
Rating:
5.0

Customer did not leave a comment.

Henry H. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Staff professional and helpful. Very good experience.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Grateful that they allowed me to leave my vehicle on site ...

manuel C. 
Rating:
3.0

Customer did not leave a comment.

Philesa M. 
Rating:
5.0

Customer did not leave a comment.

Noah V. 
Rating:
4.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Hope was terrific and very friendly - she even had the truck running and warming when we got there. She is a gem of an employee and an asset to Uhaul. Merritt Duffy

Merritt D. 
Rating:
3.0

Not change my reservation twice without speaking with me. Frustrating to be told to go to one place, get there and told that you have changed it again. Very frustrating not to mention time and gas spent.

Sarah H. 
Rating:
3.0

The pick up location did not inform me of damage to the vehicle that I later discovered. The front left bumper was dislodged and being held on by a zip tie.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
3.0

Customer did not leave a comment.

Phillip D. 
Rating:
5.0

COULD'T GET THE DOME LIGHT TO COME ON IN THE CAB

Mel M. 
Rating:
5.0

I own a local restaurant in the business and have to rent a truck every single weekend for outdoor farmers market that we attend Scott goes above and beyond any expectations I have ever had have a rental company and make sure that I have an adequate amazing truck every single week even during the busy season when the trucks were selling out he would make sure to find local U-Haul rentals in the area that I could use I have turned every one of my clients onto using the White House Station branch and am so happy with my experience!

Jillian G. 
Rating:
5.0

Can't ask for for more than everything promised being delivered in a friendly professional manner.

Sanford G. 
Rating:
5.0

This was 1st time renting U-Haul - very good experience with Rental Staff & vehicle. Would definitely use U-Haul again.

Linda B. 
Rating:
1.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Jerry A. 
Rating:
4.0

Customer did not leave a comment.

Carol W. 
Rating:
5.0

The truck was very clean but the transmission Sounded awful - like it couldnt make a hill and I was afraid it would burn out - the gentleman was pleasant and all else was fine - I would Use this company again .

Joyce L. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
5.0

Customer did not leave a comment.

Terrance M. 
Rating:
5.0

Customer did not leave a comment.

betty C. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
No reviews have been submitted for this location.

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