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GUY J
Customer Reviews for Stowaway Self Storage VII
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sherry and Jody were EXCELLENT!!!!!
Daniel BYou have done the best you could do and were very friendly.
Michael DNothing.
RICHARD GGood service and the staff was very nice
FRANCISCO DFriendly customer service
Paul PWhen sending email with the location put if the location will be opened or closed and that you need to download uhaul app in order to get keys if location is closed
Cesar QBut won’t rent from U-Haul again Process of return after hours is not friendly. I wasted 45 minutes and still have the key to the van in my hands Penny wise Pound foolish. I’ve dropped the dam… key in the mail box
KWAME AThe lady at the desk was very nice and helpful . I would recommend to anyone. This location is the best .
Sidney CThe people at the place was really nice and very helpful while I was having trouble with the app.
Roy GIs good van
isaul rEveryone was great, would recommend everyone to use them
STANLEY LSheri Lease was our sales person. She was very knowledgeable and happy to help us in every way! I would definitely do business with her and the Toleman Road location again!
SUSAN EClear off snow during winter season.
STACY HTire inspection done before.
Tamara Bthe app is awful. took us over an hour to get our truck. the woman at the counter was great.
WILLIAMJOSEPH AKeep up the good work
Gerard SCustomer service very friendly and helpful
brenda cThe truck was cleaned, but not well maintained. It was 2012 with 153,000 miles. front end steering was very bad. Could go over 50 mph on the highway. Air bag light went on in NJ. Maryland cabin fan motor broke. Im very disappointed. I traveled from New York to Florida. This truck should be taken off the road.
Thomas MThe van had animal hair on the seats and smelt like a barn. Obviously the van was used to move livestock. Not obvious to the eye but when you get in the van you smell what was previously in there.
Lillian DHorrible customer service the woman Sherry Scott should be fired!!! She yelled at me and told me to kiss her ass when she got up set with me.
james cThe person at the counter seemed surprised and confused about the reservation I made online.
David NVery friendly and accommodating.
Larry TI was spinned around several times, first getting a call telling me to switch sites then get to the site and the app is telling me I am at wrong location then on phone the rep at first did not know how to help me I demanded a supervisor and thank goodness a young lady named Adaria or something like that helped but put me farther to drive to another site, it was insane.
Shaunice VVery easy process and the lady who helped was awesome.
Tasha WExcellent Service!
FULE DVery nice, helpful and accommodating people; smooth transaction
CHRISTINEC MYou assume everyone renting has a smart phone which is not true. That makes the registration process inconvenient and more time consuming for those that do not have a smart phone.
JAMESROBERT GSherry was great to me and I appreciate everything!
ADRIANL MJodie was great to us and we were very satisfied with her expertises. Thank you !
ADRIANL MMgr. Ms. Sherri was in professional service.
FULE DExcellent customer service , friendly atmosphere. keep up the great work.
Fernando GThe lady at the desk was amazing and so sweet! Highly recommend.
Lawrence MThe whole experience was fantastic
RICHARDE DAlready recommended! 100% Happy with your services!
Christine WExcellent experience. Thank you.
Nino LExcellent experience, clean office, clean truck that was available as stated, knowledgeable staff and very pleasant
John MI have rented from this location many times. Excellent service each time.
RJ JThey were very accommodating, even allowing us to pick up the truck early. I would highly recommend renting from Stowaway storage.
MARKA SConvenient location, nice staff , but...This vehicle was not clean. The floor was dirty, seats were dirty, with hair all over them. I'm not sure if I'd recommend this location to anyone without mentioning this. Especially now, with covid 19. No one obviously prepared this van for the next customer.
JOHNE JHelpful, courteous staff. Clean, well-equipped truck. Very convenient location.
BARBARAE AWonderful experience! Will definitely go there again!
Doris BMore vehicles needed at this location
MARK GThe staff at Stowaway Self Storage were very friendly and professional. The rental process was smooth and easy!
Stephen CAmazing how a cargo van rented for 3 hours and advertised for $19.95, that went under 60 miles can wind up costing over $80 with no added options except your mandatory ones and all the additional BS fees. Never again. I should have known better.
John GNothing
Sonia RYou need to have in BIG BOLD LETTER ON your and IN your trucks, equipment , and pickup locations advertising the website to go to for the online reservation and after hours drop off. Very confusing. Once on the site the video was helpful. The scanning of the driver license was not easy and confusing also. Web site access had problems that day too. The office at pickup location could not process the rental at first due to website issues. NOTE - THIS WAS NO FAULT OF THE EMPLOYEES THERE they were helpful in assisting getting through the process. Would rate high if internet / online process was essier.
THOMAS,ANTHONY GDue to corona virus I had to check back in online but the staff there wouldn’t even come to the door to assist they just kept referring me to uhaul.com which was not exactly very clear. I spent 30 minutes trying to figure out how to check back in.
Stephanie GThey are very courteous. But the truck floor was not clean. I am disabled and could not clean someone else’s mess.
Sonia RLocation personnel were great. Online Reservation process was difficult and takes too long. However the customer service personnel on the phone were very courteous and helpful.
Katherine mnothing at this time
nadine C