Horrible customer service the woman Sherry Scott should be fired!!! She yelled at me and told me to kiss her ass when she got up set with me.james C.
Customer Reviews for Stowaway Self Storage VII
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person at the counter seemed surprised and confused about the reservation I made online.David N.
Customer did not leave a comment.William R.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.Eliazer W.
Very friendly and accommodating.Larry T.
Customer did not leave a comment.Clint T.
Customer did not leave a comment.Ward T.
I was spinned around several times, first getting a call telling me to switch sites then get to the site and the app is telling me I am at wrong location then on phone the rep at first did not know how to help me I demanded a supervisor and thank goodness a young lady named Adaria or something like that helped but put me farther to drive to another site, it was insane.Shaunice V.
Customer did not leave a comment.Stephen G.
Very easy process and the lady who helped was awesome.Tasha W.
Customer did not leave a comment.Gloria V.
Excellent Service!FULE D.
Customer did not leave a comment.BYRONL C.
Customer did not leave a comment.MARYJEAN D.
Very nice, helpful and accommodating people; smooth transactionCHRISTINEC M.
You assume everyone renting has a smart phone which is not true. That makes the registration process inconvenient and more time consuming for those that do not have a smart phone.JAMESROBERT G.
Customer did not leave a comment.EDWARD R.
Sherry was great to me and I appreciate everything!ADRIANL M.
Jodie was great to us and we were very satisfied with her expertises. Thank you !ADRIANL M.
Mgr. Ms. Sherri was in professional service.FULE D.
Excellent customer service , friendly atmosphere. keep up the great work.Fernando G.
The lady at the desk was amazing and so sweet! Highly recommend.Lawrence M.
The whole experience was fantasticRICHARDE D.
Already recommended! 100% Happy with your services!Christine W.
Excellent experience. Thank you.Nino L.
Customer did not leave a comment.LUISEDIBERTO JR C.
Customer did not leave a comment.SHAUN P.
Customer did not leave a comment.KEITHDOUGLAS C.
Excellent experience, clean office, clean truck that was available as stated, knowledgeable staff and very pleasantJohn M.
I have rented from this location many times. Excellent service each time.RJ JR B.
They were very accommodating, even allowing us to pick up the truck early. I would highly recommend renting from Stowaway storage.MARKA S.
Customer did not leave a comment.FELIX JR V.
Convenient location, nice staff , but...This vehicle was not clean. The floor was dirty, seats were dirty, with hair all over them. I'm not sure if I'd recommend this location to anyone without mentioning this. Especially now, with covid 19. No one obviously prepared this van for the next customer.JOHNE JR M.
Customer did not leave a comment.Louis G.
Helpful, courteous staff. Clean, well-equipped truck. Very convenient location.BARBARAE A.
Customer did not leave a comment.GREGORYRICHARD P.
Wonderful experience! Will definitely go there again!Doris B.
Customer did not leave a comment.Julia J.
More vehicles needed at this locationMARK G.
The staff at Stowaway Self Storage were very friendly and professional. The rental process was smooth and easy!Stephen C.
Customer did not leave a comment.Mario C.
Amazing how a cargo van rented for 3 hours and advertised for $19.95, that went under 60 miles can wind up costing over $80 with no added options except your mandatory ones and all the additional BS fees. Never again. I should have known better.John G.
Customer did not leave a comment.Jeremy C.
You need to have in BIG BOLD LETTER ON your and IN your trucks, equipment , and pickup locations advertising the website to go to for the online reservation and after hours drop off. Very confusing. Once on the site the video was helpful. The scanning of the driver license was not easy and confusing also. Web site access had problems that day too. The office at pickup location could not process the rental at first due to website issues. NOTE - THIS WAS NO FAULT OF THE EMPLOYEES THERE they were helpful in assisting getting through the process. Would rate high if internet / online process was essier.THOMAS,ANTHONY G.
Customer did not leave a comment.Katherine M.
Customer did not leave a comment.Brett P.
Due to corona virus I had to check back in online but the staff there wouldn't even come to the door to assist they just kept referring me to uhaul.com which was not exactly very clear. I spent 30 minutes trying to figure out how to check back in.Stephanie G.
Customer did not leave a comment.Patricia T.
They are very courteous. But the truck floor was not clean. I am disabled and could not clean someone else's mess.Sonia R.
Location personnel were great. Online Reservation process was difficult and takes too long. However the customer service personnel on the phone were very courteous and helpful.Katherine M.
nothing at this timenadine C.
Customer did not leave a comment.Sonia L.
Customer did not leave a comment.Philip R.
Nothing. You have a very professional and friendly staff. Thank you for your help.Kathy Q.
Customer did not leave a comment.Bill E.
Customer did not leave a comment.Brandon K.
The rental was handled perfectly by Jodie, it was a very good experience and I'll recommend this location for truck rental and storage.Frank C.
Customer did not leave a comment.Louis L.
Customer did not leave a comment.Lisa D.
Customer did not leave a comment.Christian H.
This location doesn't have enough trucks availableVictor R.
Customer did not leave a comment.Cynthia T.
Customer did not leave a comment.Jose M.
Uploading your license to your phone was a major headache for me.William D.
Customer did not leave a comment.Kevin B.
As mentioned I don't agree with the additional fuel charge. I put in gas to bring it up to the amount I had received the truck with. I have the receipts attached to my contract.Michelle M.
Customer did not leave a comment.Kyle M.
Everyone was very courteous and helpfulPatrick D.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.Michael G.
Little debris left in back of truck I had to clean out myself. Seems unreasonable also cents per mile little highJohn H.
Staff was very helpful and fulfilled my needs right away. Had the exact size truck I needed and processed really fast. Jodie was there when I returned truck and made it very easy to check out. She was very pleasant to deal with. Thank you all. JCGJr.Jose G.
Had a great experience overall. Sherry at the office is amazing. She helped initially with an IT issue picking up my van. But after dropoff, I had left something in the van and left a message after office hours. Sherry called me back first thing after they opened and got my item back before the next rental. Thank you Sherry!!Stephen H.
The truck needed an oil changenadine C.
The lady at the facility was very niceSharon L.
do away with the taking of pictures and all the other reporting . At the end of long day of driving and moving, just wan to go home to a hot shower and bed.Kenneth A.
No thanks.Just to let you know the representative at the location was outstanding made my experience fantastic very helpful and knowledgeable. Give a raise.WANDA L.
Customer did not leave a comment.Louis C.
Customer did not leave a comment.ANTHONY A.
Customer did not leave a comment.Karen H.
Customer did not leave a comment.RONNIE A.
Customer did not leave a comment.Vivian H.
Main office was horrible. Reserved a 5x8 trailer the week before, got called Sunday afternoon that the trailer was not available. I was given a truck instead and was going to have to change my plans. Dan Lasher (was excellent) called and said he head a 6x9 trailer and delivered it to me. Didn't seem to be much communication between the main office and local locations. Main office had 5 days to get me the trailer that I wanted or the 6X9, BEFORE I was given a truck that I didn't want.JIM M.
Customer did not leave a comment.chris C.
Friendly staffhakeem M.
FYI...It is a hazard to drive with a cracked rear view mirror. The right side (passenger's side) rear view mirror is cracked in several places making it a hazard for driving. Please correct this issue for the safety of future rentals. Otherwise everything was good. Thank you. JCGJR.Jose G.
Customer did not leave a comment.anne H.
Customer did not leave a comment.hakeem M.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.Kristin R.
Customer did not leave a comment.Santiago R.
The vehicle should be vacuumed for each service. Overall the service was excellent. ThanksHelen B.
Sherry and mike were great to work with and made everything simple I will definitely use them againThomas B.
Customer did not leave a comment.Peter Q.
Customer did not leave a comment.Kirk T.
Customer did not leave a comment.David P.
Great customer serviceDanny T.