Easy early pickup. Key was in lock box.
Martin C
Customer Reviews for Strain Family Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
GOOD SERVICES
RICHARD KCompletely satisfied
STEPHEN PPerfect and easy drop off.
STEPHANIE DThe mileage I was charge was not accurate, when I got in the vehicle I rented for the 24 hours. The mileage that was on the truck was about 40 miles off from what the mileage was on the contract I signed, the truck I drove must have had bad gas or something it was not running properly, not to mention the place I rented it from told me there was equipment in the back of the truck I can use to move stuff and there was not anything back there. I am not happy about all of these things that happened to me while I rented a U-Haul, this was my first time renting from you guys and it was a experience that I don’t want to deal with again.
MATHEW LThis location was excellent
THOMAS NI had to call customer service to report they didn't assign an truck for me . I did self check outwasted 20 minutes trying to get the truck.
PHILIP RPickup as promised not where i live. Had to drive 40 miles round trip to pick up
Arnold LGreat customer service. I will definitely use the Stanley Motor U-Haul services again.
THEODORE LGreat customer service family owned i would definitely recommend and I'll be using them again for sure
NICHOLAS LDon't give them an old trailer with door problems. We loaded just fine, but could not open door on other end. We could tell then that this was a problem as the floor was covered with metal residue which was all over our belongings. Thankfully, most were protected. Finally got the door open a little less than 3 ft, I was able to crawl in and unload this way. Drove to return dealership with the door slightly open - could not close, Dealership could not as well.
DENISE BI appreciated you ensuring I had a safe trip, thanks!
JOSEPH MDrop off was only 2 miles from our new home!
Mark Nperfect place to drop off, no issues, even got help taking the trailer off the car.
howard sUpdate all pictures of the truck. It had scratches all over it and a cracked mirror on driver side. A small dent in the passenger door and due to poor wi-fi I wasn’t able to upload pictures of any of it.
Mel SCheck your equipment more often so you don’t give paying customers no choice but to use a trailer infested with maggots and ants. Very disappointing when you have a full day of moving ahead of you and you drove over an hour.
SEBASTIAN BGreat service
IRIS SVery easy and helpful in and out with no problems
Tracy SThe website is very misleading, it said $39.95 plus mileage, and I requested that and no other add ons, and yet I paid over $225 for 3 days of use and less than 50 miles total driven? because there was a rental charge thats "tacked" on , on top of mileage, and even though I requested no protection plan I got charged for that as well, resulting in me getting charged even more than i wanted, $39.95 x 3 days = 119.85 + 50 miles x 0.99 = 49.5 which should have been 169.35 so i basically got over charged almost $50 that I didn't agree to but nothing I can do about it. If it werent for this I would of had a good experience but $60 extra that shouldnt of been there, and then the fact that i needed it the uhaul for a few extra hours on one day but i had to pay for an extra day for an extra hour worht of time is crazy, I mean really? The dealer was great and very helpful at the location I got it from they were great, but the pricing misleading stuff and the fact i clicked no extras but still got charged for extra stuff is not cool.
David TWhen I picked up the trailer, the attendant asked where I wanted to drop the trailer at my destination. Not knowing the destination area, I asked for something close so he gave me a recommendation. When I arrived in Maryland and off loaded the trailer, I found a UHAUL depot 1000 feet from our hotel. When I tried to drop the trailer at 8627 Ocean Gateway, Easton Maryland., the staff stated I could not drop the trailer at that location because they didn’t know it was coming. They were not helpful as to why I could not drop a UHAUL trailer at a UHAUL facility. I was told the trailer must be dropped at the location on my contract. When I rented the trailer, the attendant told me I could drop it at any UHAUL facility. I had to drive 30 miles out my way the next morning to drop the trailer at the recommended facility. NOT A GOOD CUSTOMER SUPPORT PROCESS for customers that do not know the area!
gary aPatrick was helpful from my first phone call to the pick up of the trailer to the set up. Simply great service.
Gordon CI returned the trailer after hours - there wasn't great signage but I eventually found the box to return my contract because the app wasn't registering my location for an electronic return but overall no real complaints.
lauren sThe service of this location was great. Help us out checking in and checking out no problems nice and quick.
Scott SAmazing
Bobbiejo TThe app would not work with my android phone. Had to wait 2 hours for the shop to open. I ask guy at shop if this truck can go on Parkways said it like a truck shouldn't be a problem. Got pulled over on Palisades PKY. was iussed a warning. All U-HAULS are commercial vehicles. This 10' truck was good on gas.
John PNo improvement needed here...excellent!!!
Diane VBetter than expected service
Paul HTerrible pick up, the online process took us over 45 minutes to get the keys.
Alexis DService personnel were very helpful
Scot WI can't think of anything. It was quick and easy.
Julie WThey had not left the key in the Drop box. I had to call uhaul and have them find me another truck. I made the reservation in the am of the previous days.
TIMOTHY LEveryone was very friendly and helpful.
Michael C