Customer Reviews for Strictly by Hand Car Detail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Strictly by Hand Car Detail

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telisia B.
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Customer did not leave a comment.

TAMMARA C.
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Customer did not leave a comment.

Cynthia H.
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We need a trailer with a jack and a spare tire for long trips. I did Anchorage to Virginia, 4250 miles and i was unable to unhook the trailer, it was to heavy without a jack! Also trailers need place to lock between hitch and trailer. The rest was perfect, trailer was good and did well.

Ida N.
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Customer did not leave a comment.

MOLLY S.
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This was a joke. We arrived to location before 9pm to locked gates with no instruction on where to leave truck. There was a drop box outside the locked gate so we had to leave the truck in an i ideal area with no phone number to call to notify anyone. So disappointed and such a headache.

Steve M.
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Mark R.
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Keith H.
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JAMES L.
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man at desk not wearing a mask while working with me. Kinda scary considering how cramped the quarters are in the office.

Elizabeth R.
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We were falsely accused when we brought our own hitch we were still charged for it as if U-haul had provided it. When we tried to speak with them, we were brushed off.

RICHARD A.
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Owner worked on getting me a truck last minute rental it had low air on one tire but they had it ready for me to take.

kelly M.
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I rent all the time and they are the best Uhaul service in town.

Randy N.
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Customer did not leave a comment.

Sam J.
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Randy was exceptional and I won't go anywhere else for my Uhaul needs in Anchorage.

TIMOTHY H.
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The van I reserved online was not available when I went at the scheduled time to pick it up. I ended up being forced to upsize to a needlessly larger truck. When I signed the contract at the front desk to rent this truck I declined the Safe Move insurance and the Safe Trip fee but was charged for both when I got my receipt through U-Haul via email. In essence they did not cover me with insurance and would have refused to pay if I had damaged the vehicle but then charged me for a coverage I did not sign for and was not provided with. Lastly I drove the truck a total of 18 miles as proven on the odometer and recorded in the actual receipt. I put in 1.5 gallons of gas as the average fuel consumption as estimated on the trucks odometer readout was 11 miles per gallon. The truck had just under 2/3 of a tank of gas when I picked it up and I returned it with the same. I was charged for 6 gallons of fuel!! My bill more than doubled from erroneous charges! The owner of the business is the only one that works there that knew how to actually compete the truck rental and he was not even physically present. I was asked by the employee to take a picture of my credit card which was then texted to the owner! This is another set up for fraud and identity theft. I was forced to ask the worker to take and then delete the photo in front of me. Do not rent equipment from this "establishment". Very unprofessional. the U-Haul franchise should be ashamed to approve it's name and equipment to be managed, or mismanaged in such an unprofessional manner.

Yuriann U.
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Southside Uhaul female assistant assisted me with the return. She was awesome!!! I think her name is Linda. Kudos!!!

Nicholas S.
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The truck is pretty old. It was pretty shakey at times to drive and felt like it was starting to fall apart. I would recommend selling it and buying a newer truck or at least having a shop look at what is wrong with it. Not sure how old it was but well over 100,000 miles and you felt that. The person working there also felt shady in his demeanor or just not very happy. The door of the uhaul was frozen shut so he came out and whacked some of the ice off but when I went to move my furniture it was still solidly frozen shut. It took over an hour to get the door open. I feel like the uhaul employee should have checked to make sure that the door to the uhaul was functioning properly. I will not go back to this location again. I was also charged $7 for gas when I left slightly more gas in the tank than when I took it out. I mean it is only $7, and I dont mind the $7 but this place felt very shady and I regret going there. There is a nice Uhaul location right off of old Seward, I will definately be using that location next time.

Johnathan B.
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Customer did not leave a comment.

Richard B.
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Patrick L.
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I rented a pick up truck cause it was only $20 a day until If it charged $$ for little mileage!! So ended up over $100.00 !!

jeff N.
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Great customer service. In and out. Great customer service and support. Thank you.

Payton H.
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lanse W.
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Jesse O.
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Timely C.
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larry W.
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All good

Kelly W.
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I felt real uncomfortable leaving my credit card and drive license info there. The trailer was back in a dirt lot behind junk. If it had rain more than it did, I am not sure if we would have been able to get it out of the lot. The first person that helped us seemed capable. The second person who helped us seemed like he was not all there. I had to show him what paperwork we needed. I do not think I would have been so critical of I had not been so mistreated at where the email I was sent to pick up my trailer in the first place. I went to the location at 1300 as stated on my email to pick up my trailer. Mr. Purvis at the old Seward Hwy (location stated on email) was rude and completely unhelpful. Made me call customer service to find the new location of pickup. After speaking to customer service, I get a text at 1317 telling me I have a new location. I saw a poster about a 50 dollar guarantee that the item will be ready at my pick up time. It was not, so I think I am entitled to the $50.00 refund. I was sent a text late telling me of the change. This is the second time this has happened to me. Uhaul has changed my location on my online reservation with a really late text. Why bother doing the reservation online if you are just going to change it. I set up the location for my convenience, not uhaul. But it seems it is your convenience. NOT GOOD.

Pat K.
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Joe S.
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Joe S.
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Randy was really great, personable, and highly recommend

Spellman W.
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I didn't get a contract when I picked the truck up. Was told when I turn the next day to call cause show will be closed and no one answered. Had to drive the truck 7 more miles home and back when the show was ready to take truck back. Days later I kept getting calls to return truck. After paying they charge for extra miles, insurance coverage I didn't want, and had the rental date and time wrong.

John A.
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Charged for more milage than was driven. I think the truck was used for something and the milage not recorded.

joann M.
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My best ever UHaul experience! We got out on the road very quickly. The trick was clean, and drove like a champ!

craig B.
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did not have reservec equipment at original sight and was rerouted to this location.

Mark C.
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Customer did not leave a comment.

conrad P.
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Joshua E.
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Very quick and nice to deal with! Great experience.

Anthony M.
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Not too much to improve on, we called to rent a van & one was available, we scheduled an appointment & from there everything went as scheduled. Great experience.

Jason B.
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Customer did not leave a comment.

Allan K.
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Dean H.
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Shannon G.
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Serinaht P.
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Bad location, just like junk yard,hard to find, the owner's worker took photo of my credit card, and didn't give me any received.

Ben B.
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burton H.
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Jay C.
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Thomas K.
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Very prompt and courteous staff. In and out quickly, truck was ready to go! Will be referring others, thanks so much!

William K.
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Randy Hahn provided outstanding service

Kate L.
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Friendly, helpful and accommodating

Mark K.
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Customer did not leave a comment.

radliff R.
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Everything was great I needed a truck fast in that area of town and it worked out great. Thanks.

DOMINIK F.
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Customer did not leave a comment.

Jens N.
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Randy took excellent care of us. Vehicle ready to go when we got there. Thanks

BRITT W.
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Location was fine. Location was 8 miles from Airport. The real problem was the Van we rented was filthy inside and outside. The van only had around 8000 miles but I would bet it had never been cleaned inside or out. All other Uhauls I have rented in the past were very well maintained. This was a total different case.

david E.
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Forgot to put dolly-handcart in the truck, and when called they said we could pick up the next day or not be charged for dolly.

Charles L.
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Location was difficult to find and access limited due to construction in immediate area. Vehicle was available on time. Moving blankets were mostly soiled and not bagged... They were being stored randomly in a very dirty garage area and had to be issued randomly. I think I''ve contracted an illness from handling them!!

KEVIN D.
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THOMAS L.
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KEITH W.
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PATRICIA H.
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Truck was not ready on time, had to pick up from another location than ordered from. Truck completely empty of gas put 75 dollars of gas in truck and went 15 miles then not compensated for the extra gas. Called to speak to management with no call back. Will never never use again or recommend!!!

JANET S.
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Customer did not leave a comment.

CHRISTIE R.
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First, one of the workers did not connect the trailer right to the hitch and the car transport disconnected in the middle of the road while we were driving. Secondly, they gave us a car transport with bad tires and while we were in the middle of no where in BC Canada our tire blew out. We were stuck on a very dangerous part of the Alaska Highway. The tire crew service was the only good thing about this rental and they're not even part of UHAUL. In addition to all of this, UHAUL does not give you locks for your truck (as they should) so we had to buy our own and our truck got broken into over night and somebody stole over $700 worth of stuff including our tv. I do not recommend renting from UHAUL, if you can find another place like Budget or even Enterprise, I would give them your service instead. Also , this particular pick up location looks like it's a front for a drug ring; super sketchy.

Britton G.
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Customer did not leave a comment.

michael S.
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They were great! Efficient in getting me on the road to get my project done.

TREVERIS W.
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Customer did not leave a comment.

ELIZA M.
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Keep up the good work!

AMY S.
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Dropped off after hours--difficult to see in the dark. No interaction with personnel.

JAMES B.
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Customer did not leave a comment.

Lawrence J.
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Returned unit at night and lot was very dark and full of units. I had no interaction with lot employees.

Gilbert A.
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Overall, I was exceptionally treated well from a customer stand-point over the phone and in-counter. Although the process was slow at the counter side, I did not mind it but later realized that I was late for my appt. This could have been prevented if the system glitch was recognized and corrected.

ANDREW M.
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The 'oil change required' light was on when I picked it up. The transaction took nearly 45 minutes because of computer issues. The people in front of me picked up several vans, one of which had no gas (tank on empty). Not very clean. I would recommend using the main location on Old Seward for all Anchorage Alaska UHaul transactions.

Tracey D.
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This location was run down and dirty. Also when I tried to return the vehicle during hours of operation there was nobody there.

Karl S.
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Customer did not leave a comment.

PAUL L.
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clean and just as expected

BENJAMIN B.
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Customer did not leave a comment.

MONROE T.
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We had several changes and a difficult schedule. They were very easy to work with.

Luke R.
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Customer did not leave a comment.

DANIEL G.
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Nobody was at this location when we dropped off our rental even though the website stated that they should be open. I was a little uneasy with the after hours dropoff as directed by Linda at the helpline however I did receive a call from Randy when they opened. Randy called to let me know that everything was fine with the dropoff and I would like to thank him for the follow up call.

Brittany W.
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Their customer service was horrible. The man did not speak any English, was 20 minutes late, and ended up screwing up our contract. Would not recommend.

Merle B.
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The rental clerks @ High country were very helpful, the rental yard and condition of the equipment was pitiful.

Paris B.
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This location had recently moved and they were very disorganized. They could not find the keys to the truck I had a reservation for and then I had to go out of my way to their old location in Spenard in order to get a truck. The whole ordeal took over 45 minutes.

ALAN B.
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Customer did not leave a comment.

Jon P.
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We paid for an appliance dolley theh never gave us nor mentioned they did not have. Had to call the Eagle River, AK location who were AWESOME -and provided us with a dolley. (Inside of Cozy Carpet! Those ladies ROCK!). The Spenard location deliver my husband a dirty trailer, whom he had to sweep out and clean on the inside before we could put our furniture in. Alsom at location they never bothered to check and see if the trailer was okay and parked the trailer on a sloped hill, which made it hard for my husband to put behind his truck. It was snowy and icey on the sloped hill and my husband nearly slipped under the trailer. Whemn I called about the dolley they only said they did not have one and did not take the effort to solve the problem as we had paid them for it already. I had to call the Eagle River location myself and resolve the. mestake Spenard made. The Gentleman was short on the phone and his guest service skills were below par.

JARROD T.
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ivan C.
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Henry M.
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There was really no parking when I returned the u-haul that night.The guy behind the counter could have been a little nicer. I was about to take my business some where else.When I came back to get my invoice he was nicer I must say.

Budahl A.
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mark R.
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JAIRUS D.
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CLIFFORD N.
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Very helpful in making sure my early morning appointment went smoothly and on time.

VITOR D.
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Provide scale or built in scale with load weight to measure how much you are loading. It is hard to guess how much weight your stuff has when you put several boxes.

Terry H.
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I was just glad to finally get a truck. Went to three locations; was originally schedules for a trailer, had my friend drive to Anchorage from Homer to pull the trailer and was not told it was not available till an hour before pick-up time. Ended up wasting most the day chasing vehicles before finally getting the 17 foot truck in Spenard. The price was quoted for the 10' but I ended up paying full price. I have had better luck with U-haul in the past and even though this was a disaster - the move got made - it ended up costing me double what I budgeted and inconveinced several friends. The truck I did get was filthy inside and full of dog hair - glad I don't have alergies. Just glad its over

caleb K.
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I called the 800 number a day ahead of my confirmation to upgrade my trailer from the 4' to the 5' and the representative confirmed that reservation. She assured me I would have that size trailer at the same location for pick-up. There was no other size at that location so I called the local uhaul hub on old Seward and the representative told me that there was no record of that conversation and there were only 4' trailers available for the next week and a half. I was forced to leave behind items and was given a 'I don't give a darn. Too bad. You have no other option' attitude from the representative, who offered no solutions and basically told me I talked to someone who didn't know what was up and it's my problem. So F you anchorage u-haul. The gentleman at the pick-up location told me its not his problem. He just keeps the trailers there that uhaul doesn't want in their lot and he gets ten percent. I understand his position because uhaul doesn't communicate with him. I hope someone gets this location's business together. It was Literally the worst business transaction I have ever taken part in. I paid for the trailer and there were no services after that. He said "go get it" and no service after that. No connector cables at that location or help to make sure I mounted it correctly.

LONNIE W.
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Customer did not leave a comment.

vicki O.
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STEVE R.
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MARIJNA D.
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location was hard to find, no uhaul sign visible parking space was very small

Bill C.
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GARDNER S.
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The service was tremendous!!!!

tomiko A.
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The people were very nice and professional. When iI went in, I did not have to wait. I would recommend this location to other people

No reviews have been submitted for this location.

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