Customer Reviews for Strictly by Hand Car Detail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Strictly by Hand Car Detail

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Timely C. on

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Customer did not leave a comment.

larry w. on

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All good

Kelly W. on

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I felt real uncomfortable leaving my credit card and drive license info there. The trailer was back in a dirt lot behind junk. If it had rain more than it did, I am not sure if we would have been able to get it out of the lot. The first person that helped us seemed capable. The second person who helped us seemed like he was not all there. I had to show him what paperwork we needed. I do not think I would have been so critical of I had not been so mistreated at where the email I was sent to pick up my trailer in the first place. I went to the location at 1300 as stated on my email to pick up my trailer. Mr. Purvis at the old Seward Hwy (location stated on email) was rude and completely unhelpful. Made me call customer service to find the new location of pickup. After speaking to customer service, I get a text at 1317 telling me I have a new location. I saw a poster about a 50 dollar guarantee that the item will be ready at my pick up time. It was not, so I think I am entitled to the $50.00 refund. I was sent a text late telling me of the change. This is the second time this has happened to me. Uhaul has changed my location on my online reservation with a really late text. Why bother doing the reservation online if you are just going to change it. I set up the location for my convenience, not uhaul. But it seems it is your convenience. NOT GOOD.

Pat K. on

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Joe S. on

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Joe S. on

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Randy was really great, personable, and highly recommend

Spellman W. on

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I didn’t get a contract when I picked the truck up. Was told when I turn the next day to call cause show will be closed and no one answered. Had to drive the truck 7 more miles home and back when the show was ready to take truck back. Days later I kept getting calls to return truck. After paying they charge for extra miles, insurance coverage I didn’t want, and had the rental date and time wrong.

John A. on

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Charged for more milage than was driven. I think the truck was used for something and the milage not recorded.

joann m. on

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My best ever UHaul experience! We got out on the road very quickly. The trick was clean, and drove like a champ!

craig b. on

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did not have reservec equipment at original sight and was rerouted to this location.

Mark C. on

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conrad p. on

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Joshua E. on

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Very quick and nice to deal with! Great experience.

Anthony M. on

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Not too much to improve on, we called to rent a van & one was available, we scheduled an appointment & from there everything went as scheduled. Great experience.

Jason B. on

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Allan K. on

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Dean H. on

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Shannon G. on

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Serinaht P. on

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Bad location, just like junk yard,hard to find, the owner's worker took photo of my credit card, and didn't give me any received.