The gentleman at the desk was very helpful and even when there was a technical error, he worked hard to fix it and got me on my way. Great locationJamie M.
Customer Reviews for Strictly Neon
(U-Haul Neighborhood Dealer)
Toccoa, GA 30577
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat-Sun: 8 am - 12 pm
Special Operating Hours
- 10/27/2021: 2:30 pm - 5:00 pm
- 2/15/2022 - 2/22/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The shop owner was awesome, helpful and friendly and very knowledgeable. The best!!ALFRED B.
Customer did not leave a comment.Philip M.
Went above and beyond. Very helpful and nice .jenna P.
Customer did not leave a comment.ALLISON S.
Customer did not leave a comment.michael J.
Customer did not leave a comment.ALEXANDRA S.
Truck was ready and clean. Rep was helpful and easy to deal with.LARRY L.
Great place to rent U-haul!PHILIP H.
Keith takes care of his customers. A one way more would have been nice from another location to his, but there was nothing available for 3 weeks. Keith suggested a round trip and it worked out wellROBERT C.
The location is a handy drop off. But when I was there, they weren't open.Davelyn B.
Customer did not leave a comment.MELISSA B.
Customer did not leave a comment.STEPHEN A.
Customer did not leave a comment.terry P.
Customer did not leave a comment.CHARLES T.
Wash the out side of trailer.GENE P.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Kristene H.
Customer did not leave a comment.JACOB K.
Customer did not leave a comment.Charles T.
Customer did not leave a comment.Zachary B.
Great service,great to deal with.darrell C.
Customer did not leave a comment.Jeffery D.
Everything was great,ieshia T.
Awesome customer service!Mark G.
Great customer service!JESICA A.
Customer did not leave a comment.STEVEN E.
Customer did not leave a comment.STEVE F.
What should have been a 30 minute rental experience turned into a 3.5 hour nightmare. Customer Service and management offer no resolution to our bad experience. We will not be back Both rental locations were close when we picked up and returned the truck, so we really couldnt evaluate those locations, but our experience with U-Haul on the whole was very bad and we will not be back.Jacob S.
Customer did not leave a comment.Jeffrey W.
Customer did not leave a comment.TIMOTHY E.
Customer did not leave a comment.Brian F.
Great customer service. A true pleasure to do business withLawrence S.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.shannon V.
Customer did not leave a comment.Terry D.
Great customer service,I was made sure that everything I needed was right and the process was quick!Stephen P.
Customer did not leave a comment.kay R.
Customer did not leave a comment.Richard B.
Keith went above and beyond. I'm so grateful that this kind-hearted person helped me getting this car dolly and showing step by step on how to get my car set up onto the dolly. After awhile my car battery died. He was able to help me get a jump and I was on my way. Keith didn't have to do all that. But he went way above and beyond for me. The customer. And I'm telling u guys, I wish all people in the work industry were like Keith. This was my first car dolly. And I was nervous. But thanks Keith for everything. You're the best man.MELVIN S.
The new style hitch makes it easier to disconnect and reconnect.Keith R.
I'm unhappy that I was charged an extra day for bringing my trailer to drop off approximately 45 minutes late. I was told that I could have it back verbally by 5 p.m. . This makes me not want to rent from U-Haul again.WILLIAM U.
This was the location we originally chose. When we arrived, we were told the equipment was at another location. We went there and they were not very helpful and couldn't rent the truck sitting on their lot. When we contacted U-Haul, we asked for the original location. There the gentleman was very helpful and friendly.Dale M.
Keith was very kind and helpful, both with loading boxes and supplies, and explaining the truck and making sure the mirrors were in the right position. The online check in was also excellent and easy.Dianne H.
Never had any issues here, Keith is always very helpfulCharles J.
Had a few hicuups with tow vehicle on site. Person on duty was very helpful in getting me going as we finally did,Daniel B.
Man was rude and tried to keep MY trailer taillight pigtail that i had.I have had that pigtail for years and he said it belonged to uhaul. It does have the uhaul logo made into the black connector but i got this when i worked at a carlot detailing cars that the owner bought to resell.I had taken the pigtail off of the trailer and layed in it the bed of my truck and he reached into the bed and picked it up. He told me he was going to keep it since it said uhaul on it and i told him that he was not that was mine and i was going to keep it myself. He seemed to get mad about it and his whole attitude changed at the moment. He quickly disconnected the trailer from my truck and even refused my offer to help. He did not even say Thank You for you business or even want me to help him move the trailer.I left the trailer right where it was and got in my truck and left as he was walking away from me talking on his phone. My brother was in my truck and seen and witnessed all of this.CHARLES B.
Great drop off service.William P.
We originally were supposed to pick up our equipment in Seneca, SC but last minute had to go to Toccoa, GA to get it. We arrived on time and were told there was no truck. That's it. The person working there said nothing else and offered no further assistance. After calling customer service we were sent to another location where we got our truck. The owner at this location was very helpful and got us on our way as quickly as possible. I would highly recommend this location (Strictly Neon) and not the other location (Citgo on Big A Rd.).Peter B.
Great experience! Everything was just as promised. I would recommend this location to anyone needing a U-Haul.Philip H.
Very helpful and friendly. Smooth experience start to finish.Katie M.
Gentleman was super nice and very accommodating! Would highly recommend!!!!KATHRYN J.
Customer did not leave a comment.BETH W.
Likely commationTYRONE K.
My experience with Uhaul was wonderful. Kenny was extremely helpful and kind. I'll recommend him to others and definitely go back to him if I need to move again.margot E.
Customer did not leave a comment.James C.
Customer did not leave a comment.Brittany A.
I made a reservation online and it got cancelled the night before because the truck wasn't available and I was don't making a reservation doesn't guarantee you a truck. You really need to work on fixing your reservation process! If I hadn't got lucky and someone returned one right at the time I was calling to complain I would have been screwed! Talked to several people and only for attitude and no apologies just this is how it works and this is our busy time of year. Excuses didn't help me! The location and worker at the location I got the truck from were great and he did amazing.Jacob S.
I have pictures to verify my fuel level at pick up and drop off. Attendant in Toccoa insisted it was 1/16 low, and charged me a 5.95 fuel penalty. I would have gone and put in a few bucks except (1) it was at EXACTLY the same level as when I picked it up, (2) the attendant left the truck running as he checked everything over for several minutes while chatting as well, and (3) after telling me the gas was 1/16th low, he said it wasn't worth me taking the truck to go and get 2-3 gallons. Anyway, I felt like he took advantage of me for a measly 6 bucksAdrian S.
Customer did not leave a comment.darrell C.
Great little old trailer,no problems!! ..darrell C.
Customer did not leave a comment.Scott S.
Our original drop off location, Royal Food Store refused to take the trailer. That should have been made known to us by U-HaulBradley N.
Just Keep The Service With A Smile , very quick and easy check out., truck very clean. Thank Youjames S.
Communication Give instructions And also a drop off location that actually take the uhaulcurtis P.
Find someone else. This guy overcharges and he is never open when you return the rental. I will never rent from U-Haul again. There are other rental companies.Joe S.
Customer did not leave a comment.Jonathan S.
No improvements needed! Great experience.tylena R.
Our review of our experience would be we had outstanding customer service and we were very satisfied with our truck and its condition.The drop off was also very easy. Thank you for a great experience!Lawrence S.
Customer did not leave a comment.Alexis R.
Customer did not leave a comment.Dave C.
yall done a great job thank you !!!Marie H.
Nothing. Keith is very professional and went out of his way to make sure I had what I needed. Awesome place!blakley C.
Unbelievable service! Our vehicle broke down while on vacation 450 miles from home, on a holiday weekend. After contacting around 15 locations and getting either no trailers in stock, wait until Tuesday, or no answer at all, I was referred to Strictly Neon by a friend. The owner was happy to open up on a Sunday and take care of our rental needs, which allowed my family to make it home, with broken vehicle in tow. I will never forget service like that!Robert F.
Awesome experience. Will do business here again when the need arises in the area. Also have told those I have come in contact with in the Toccoa area how easy and personable Keith Ryan was with my transaction.Jann M.
It took us an hour to get the trailer. I've rented from UHaul many times and never had it take so long. There were other things but I'm going to give 'em a pass on sharing more of my experience and hope he was just having a bad day. Bottom line: There are other UHaul dealers in town. Go see them.Pamela A.
Excellent service from strickly neon!Debbie K.
It was an outstanding rental experience. Will be back whenever I need to rent equipment to move anything.ken D.
Customer did not leave a comment.David D.
Customer did not leave a comment.cindy H.
Customer did not leave a comment.Dustin H.
The man in toccoa was excellent, and very helpful. He went the extra mile for me.raymond H.
Customer did not leave a comment.Travis L.
Customer did not leave a comment.mark B.
I could not have had a better experience. I will not rent a uhaul from anyone but this local. He was Awesome!!!Lisa B.
Customer did not leave a comment.ALLISON J.
Keith was so nice to deal with. Open communication and very friendly.Katie B.
Customer did not leave a comment.David T.
Trailer hook up was smooth process!Keith R.
Keith was so professional, understanding and accommodating in my time of need. I had an unusual situation where I had to reschedule my rental three times. He helped me tremendously. I would highly recommend this Uhaul rental location.Tabitha F.
Customer did not leave a comment.Phil G.
Nothing. Customer service was exceptionally perfect!annette M.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.larry V.
Nothing that I can think of.Steven B.
no improvement needed. associate friendly, respectful and helpful to get perfect rental.mary N.
Customer did not leave a comment.Don C.
Customer did not leave a comment.Stephen H.