All turned out very well. I felt like I was driving one of Jay Leno's jalopies only because I'm only used to a small prius but I adjusted quickly. Thankful for the service!
Dennis G
Customer Reviews for Strictly by Hand Car Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only comment I have is maybe warm the the vehicle up. Especially a cargo van like I rented. It took forever to get a little bit of heat in this freezing weather
Bernadette SKeep up the great work. I’ve always had a great experience with this business.
Roxana KNone
Martin AStaff was very customer service oriented. Great experience.
Kevin SI had only piece of equipment from uhaul there on-site and to drop at different locations I would have been charged extra money. Uhaul prices jumped 400$ in two weeks? I’ll buy a trailer next time
Derek HLocation was great. Truck ran 100% fine. Maintenance not lacking. But the truck came over on the Mayflower, had 150,000 miles and could only be so good. Seats were ripped up.
Shane ORay was awesome and great. Easy going guy with a positive vibe. Very friendly and welcoming place. Thanks
Sheldon Fmultiple issues with your truck during our travel, wasted time waiting for service for break lines. Roof leaking water and damaged personal items. U-Haul service was supposed to send us a link our some place to send our receipts for our 4 days wasted trying to get service. still getting passed around to multiple service reps and can’t get anything resolved. This was absolutely the worst service I have ever had with u-haul. It was difficult enough driving all over Alaska to pick up U-Haul equipment just to get on the road. Then to have a shitty trip.
Tiffany PThere was NOT a dolly in the back of the truck & tire - chains were NOT supplied.
Nicholas KThere was all sorts of gravel in the Back Bay of the truck. And also I found a used cigarette in the cup holder. It doesn't seem like anybody made sure the truck was clean in between customers. Also I was not able to use the app to check out the vehicle, instead I had to go in and talk to the people even though I had selected the app option.
Marc WAgent was very friendly and professional, can’t ask for more than that
Walter CCalled to confirm they would be there and they waited for us to get there after hours. Very helpful and friendly.
Guthrie TAll were very professional
Walter CNo need for improvement Service and equipment was excellent!!!
Kevin EEverything went smooth and perfect for me personally, so I wouldn’t change a thing
Tou MLocation delivered was busy with their primary business. The counter guy wasn’t happy with where I parked the vehicle in the lot, but didn’t have many open options. He was nice about it though.
AMY CThey charged me more. Than what i used. False signature. That's not my signature. Whoever was helping me did a poor job.
Jayreen BOnly went like less then fifteen miles cost over 65 to fill it up think want full in first place thought only 2995 not 5151 cost me 65 dollars fill it something wrong
Kelly HThe men at the front counter were very helpful in informing us of items that we needed in order to make a trash dump
JAVIER BExtremely friendly staff
Delaney LThank you!
Stephanie BRead door on truck needed to have the pulley cable re-attached. Door was hard to open but did work.
Patrick NGood attention and helpful for us, fast services... highly recommend
Aurely PHave the gas on a full tank.
Aaron WThe truck was in poor condition, with an excessive exhaust leak that was so loud it sounded like it had the catalytic converter removed. If sitting stopped while idling the cab reeked of exhaust. Randy was awesome and very helpful and said he would take care of it when the truck was returned. Ultimately U-Haul needs to maintain their trucks better. This is the second time from two different locations I received faulty equipment from U-Haul.
Terran LBecause you charged me for $94 for the rent seven of it was for a dolly that I never got and when I said told the guy he turned around and still charged me for the dolly so no I would not recommend this place
Mike FBest Uhaul experience I have ever had. Randy was very helpful.
PAUL GSmall and not very comfortable yard but extremely friendly and professional personal.
Evgenii KNothing to improve! Excellent service
Randall DThe lady was AMAZING
Lyric DThe location I picked up the vehicle was great...very helpful, polite, and nice. However, my experience overall with Uhaul was an absolute nightmare...similar to previous experiences. First they changed my pick up location 3 times. When I finally arrived at the "final" pickup location I was informed not only did they not have the Uhaul I reserved, but there was no Uhauls of that size available anywhere in Anchorage. I ended up with a 27' Uhaul instead of a 20' Uhaul which was more difficult to navigate and cost me $600 (!!!!!) more to put on the car ferry to get it to my final destination. All in all, my experiences with Uhaul over the years have always been less than ideal. The individuals I have actually dealt with have been great, the business itself is a poorly managed joke. It amazes me the company hasn't went under as every single time I rent from Uhaul there is an issue. Lucky for Uhaul they are the only option where I live. I will be doing my best to take my business elsewhere in the future.
Nathan SAll was fine. Excellent service.
paul dWonderful people working and very friendly.
patricia nEverything was great
Jacklynoney ONo issues with this location only that they confirmed the horrible customer service that is non existent with the U-Haul I rented from.
ian sExcellent service and customer care 👏 👍 👌 😀 !!!!
Tyrone PNone.. awesome customer service
Amelia MClean trucks, clean snow load off roof before renting for safety concerns. The truck i rented had a wobble and was all sorts of beat up
Donald SIt wasn’t cleaned out But it wasn’t really bad
maxine sSteve was awesome to work with at the Hartzell location. The few items we did have questions on, or needed addressed, he took care of quickly and efficiently. He was awesome to work with.
James VThe Customer Service was Fantastic!
Evan CAwesome communication and support! Thanks!!
JENNIFER MI usually go to the Old Seward Hwy location. I ended up at this spot because they had the vehicle I desired. And Again I was treated like a rock star! From start to finish. I only feel dumb because it’s like 2 am and I cannot recall the owners name. He was professional, pleasant and upbeat. 5 shining stars! A definite asset to your company!
RICHARD LSteve was great!!!!
DOLLY PThe people were awesome and great to work with! Great experience!
Robert CRandy Was incredibly rude when I called him with an issue with my rental equipment I had pay for extra insurance in case something would happen and he started yelling at me about missing a reservation because The key to the truck was missing and I had not returned the vehicle. He then proceeded to tell me there is no such thing as insurance for the key which I later found out is not true I had this truck for an extra five or six days trying to figure out a way to find the key I even found a police report because I do believe it was stolen nobody i spoke with seem to care about my side of the storyAnd when I finally did get a hold of a human and help me file a claim and then hung up on me and went and picked up the truck without notifying me when they would be there and who is coming I’m extremely dissatisfied and I will not be returning to the business and I would like to talk to corporate about the situation
Amy BThe check in was extremely unorganized. The mileage was recorded wrong over a 1200 mile difference lucky I was took a picture of the milage before I turned in to the Uhaul returnto prove I did not drive 1200 mile in 24 hours so I would not get charged when I returned. Also the truck smelled like POT when I picked it up to a point in where I opened windows while driving to get the smell out. I will not recommend renting from this location.
Katelyn EThis truck was FILTHY! It had a worn, dirty COVID-19 mask under the seat and food spit out on the dashboard, a dirty bloody bandaid on the floor, dried, sticky coffee and other crap in the cup holders and dirt all over the floor inside the cab. The truck storage area was also dirty and had spilled dog food and other debris inside it. The exterior was un-washed and dirty, too. The guy who did the contract work was clueless and explained nothing about the process to me. I will NEVER rent a U-Haul again. I had made my reservation at the Old Seward U-Haul Center location but last minute I received a call to pick up my truck at this location. This location was a car detail place!!! Not a U-Haul rental center but a car detail shop that couldn't even clean the truck!!!!
Robert ROutstanding service - highly recommended. Get your car detailed here too!
Matthieu O