Customer Reviews for Sufi Express
(U-Haul Neighborhood Dealer)

114 reviews

717 Park Ave   Cranston, RI 02910

(401) 943-2945

Hours

  • Mon–Sun
    8 am–7 pm

Services at this Location:

Contact Us

(401) 943-2945

717 Park Ave
Cranston, RI 02910

Services at this Location:

Hours

  • Mon–Sun
    8 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Great customer service. Employee who helped me was great

LATISHA C. 
Rating:
3.0

Cab and cargo areas were both dirty upon pick-up. Cargo area also had some residual water.

PHILIP C. 
Rating:
4.0

The woman that I made contact with upon picking up rental should be the poster employee of the Uhaul. Unfortunately I didn't get her name ,was seriously one of the best representation of the Uhaul company. Her constant communication with customers was very refreshing.

Tammy D. 
Rating:
5.0

Customer did not leave a comment.

Ruben H. 
Rating:
5.0

Customer did not leave a comment.

fabio A. 
Rating:
5.0

Customer did not leave a comment.

Gail S. 
Rating:
3.0

Customer did not leave a comment.

Therese S. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Lady at the counter was very friendly

Brandon B. 
Rating:
5.0

Just keep doing what you are doing

Lurton J. 
Rating:
3.0

Truck had a tire pressure monitoring issue also wasn't to clean.

Sean R. 
Rating:
1.0

The gas station I rented my Uhaul at need to train their employees on this process. I was told when I dropped it off he had no idea how to confirm my return or ensure I was refunded the 15 dollars and that hus boss would do it tomorrow. I have no idea why there are any charges on my account. I traveled for about 4 miles at 99 cents a mile. My Uhaul rental was free when I ordered it after using a coupon. I was told I would get a 15 dollar credit for putting gas at 1/4 of a tank of gas before I left which I did. Then I went about 4 miles maybe total and now I have a 38 dollar charge on my card this morning. Please help me understand how that happened??

Shayna M. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

NEAL E. 
Rating:
4.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

i like

alvin G. 
Rating:
5.0

The counter Lady...was knowledgable, pleasant and very good at her job ! Your my new rental place ! M.T.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Aquiles F. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Sean Y. 
Rating:
4.0

Tire light was on the whole trip * I alerted the store clerk.

Michaela C. 
Rating:
5.0

Customer did not leave a comment.

rolland B. 
Rating:
5.0

Customer did not leave a comment.

Lee F. 
Rating:
2.0

Oil change light was on, rear passenger tire was drastically low on air, hadn't been cleaned (pieces of a sandwich? On the floor), shop owner forced me to put in less than a gallon of gas even though I only drove 10 miles and the guage still read 'full'. The man who checked me in was nice, though.

Jennifer K. 
Rating:
3.0

I needed to put air in tires. Interior was not clean and oil change indicator repeatedly went off.

Stephen H. 
Rating:
2.0

The driver side mirror was not able to stay in position and would move from the wind when the vehicle was in motion. This made it impossible to safely merge to the left and is a hazard for both the next driver as well as other people on the road. Also it should be made clear that customers cannot leave their car in this locations parking lot.

Alicia G. 
Rating:
5.0

Don't see anythaming.... easy and seamless

Dave N. 
Rating:
5.0

Customer did not leave a comment.

STANLEY K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
2.0

Improve your app.Answer the phone in a reasonable amount of time.

David F. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

glen C. 
Rating:
5.0

Great fast service everything was Fantastic

Clifford T. 
Rating:
5.0

Love the friendly people at marathon. Thanks for your help! Only one thing. There was not a hand truck in the truck I thought there should be one Maybe I can get a discount on my next rental? Joe

Joseph M. 
Rating:
3.0

I got billed twice for this rental. I have a call out to your customer service department. Waiting for a call back

Katherine W. 
Rating:
3.0

How about a detailed receipt? There is no method to get a detailed receipt. I'm not happy.

Michael C. 
Rating:
1.0

Woman was rude and didn't tell me correct amount for insurance. She kept us waiting while she kept taking money for gas from multiple customers. Horrible experience

kristin M. 
Rating:
1.0

I arrived to pick up the vehicle I had requested a week prior to rent. When I arrive the app tells me I must go inside which defeats the purpose of doing a self pick up choice when you request the vehicle. I go inside the clerk takes over 20 minutes to even assign the vehicle only to ask me how many were out there and that he assigned a van and I immediately tell him I had asked for the truck. He had already completed the transaction and acted like it was all set and he would have to re do it again. He says vehicle are same price but that wasn't the point I needed the truck for it's sizing. He didn't seem like he wanted to re do everything so I just took the van since I was now late to where I needed to be and he was very slow and seemed to be worried about who ever he had on the line in a phone call as he was wearing his head phones the whole time talking. To drop it off was also annoying same guy on the phone again doesn't even know what Is going on and just sitting there actin as if I the customer is bother him.

Jismelly M. 
Rating:
3.0

I only ma\de reservation, did not use the van myself.

Danny G. 
Rating:
1.0

Customer did not leave a comment.

Gustavo E. 
Rating:
3.0

We were charged for gas even though we brought it back at the same level! This is bs

Despina M. 
Rating:
1.0

The person charge me more money for gas. I only uses the truck 20 miles and put 3 gallon of gas in hes gas station. And when i leave he charges me more. Not fare

Antonio E. 
Rating:
5.0

Customer did not leave a comment.

Dorian S. 
Rating:
5.0

The website itself was causing some difficulty to set up contract but the person @ site was very calm and professional & worked out the issue.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Ricardo V. 
Rating:
5.0

Customer did not leave a comment.

Sean J. 
Rating:
4.0

Customer did not leave a comment.

GWENDOLYN B. 
Rating:
1.0

This was a very horrible experience. My van was not ready when I went to go pick it up. It was covered in snow and ice. I went to go drive it to my destination and it started to rain. I tried to turn on the windshield wipers and they would not work. I had to stop at a Dunkin Donuts to ask them for got water to melt the ice. They still did not work. I had to drive to my Aunt's house to borrow her ice sraper. After several minutes, I finally got the ice off and the wipers finally worked. Then, the transmission started to slip. When I stepped on the gas, the van would not move right away. This lasted my entire trip. When I went to return the van, I was told that I was being charged for TWO sessions because I brought the van back late. I had already called and asked to bring the van at a later time and I was told they would be no problem. This was a very aggravating experience and I could not wait to bring the van back. This was my very first experience with UHall, I am extremely unhappy and furthermore, I really am very unhappy with my final bill and the amount. I am looking for a full refund for everything that I had to deal with today. I honestly do not think that I am being unreasonable. Regards, Michael J Foss 401.696-7835

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
3.0

I asked to leave my vehicle in the spot that I was taking the truck from and I was not allowed. I was disappointed in the response and had to find parking on the neighborhood which was difficult in light of the recent blizzard. There were used first aid items in the cup holder on the dash.

Victor S. 
Rating:
4.0

Customer did not leave a comment.

BESSIE S. 
Rating:
5.0

The staff at this location was incredibly helpful.

Kara A. 
Rating:
3.0

The person who was in charge of the rental was trying to convince us that we need to fill "a lot of gas" at his gas station bc there wasn't enough in the tank at the return. Which was false. Then he said that he need to re-calculate and sure enough, there was no gas needed. Dishonest.

LARISA M. 
Rating:
3.0

Customer did not leave a comment.

NORMAN G. 
Rating:
4.0

Customer did not leave a comment.

Justin A. 
Rating:
4.0

The customer service was excellent. The gentleman was very helpful and nice! Only complaint if you even want to call it that is there should have been hand sanitizer in the vehicle.

Dianna R. 
Rating:
5.0

Derek Green, the regional manager or something like that was very helpful and assuring and the local representative whose name I didn't get, was particularly helpful. He made what could have been less pleasant very easy

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

BARBARA B. 
Rating:
2.0

Customer did not leave a comment.

Victoria K. 
Rating:
5.0

Very helpful

KARLA A. 
Rating:
4.0

Customer did not leave a comment.

FRANK C. 
Rating:
5.0

👍🏻

JOSE C. 
Rating:
5.0

Pleasant, professional and quick to get the transactions processed at both pick up and delivery. The best experience we have ever had with U-Haul

DIANNE K. 
Rating:
4.0

The truck was wet inside and had an strong rotten chicken scent too. For me was useless to rent it because of the smell I did not want to bring my furniture inside of it.

MARLYN C. 
Rating:
5.0

Thr staff are knowledgeable and professional. Will definitely recommend them to friends.....

James B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

GRACE O. 
Rating:
4.0

Customer did not leave a comment.

EDDIEC S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Excellent experience with Sufi's Express! Efficient, professional, and friendly service. Vehicle was in excellent condition. Would definitely use them again.

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

Joshua C. 
Rating:
3.0

Truck was dirty inside but was newer and everything worked great. This location was hard because it was a busy convenience store. Had to wait behind quite a few customers for check in/out. The parking lot was very busy, hard to park when returning.

Jennifer G. 
Rating:
3.0

After entering all the checkin information online several days before, it appeared the associate at this location re-entered all the same info again, which prolonged the check in process. Otherwise, the vehicle was in good condition and ready for my use. Additionally, this location is a gas station, so refilling the tank upon return was very convenient.

Alfred E. 
Rating:
5.0

Great service

Reyes M. 
Rating:
3.0

Customer did not leave a comment.

GREGORY A. 
Rating:
5.0

Continue to do what is best for the customers.

Tolbert E. 
Rating:
5.0

Customer did not leave a comment.

Ivan T. 
Rating:
1.0

The truck I reserved was not available so I had to take a bigger truck which was more expensive. The truck was not clean. The rental place doesn't know what they are doing. Didn't explain anything about the vehicle or the rental agreement. Not a good representative for U-Haul. You probably want to do more due diligence on your rental agents. Never again for me!

Robert C. 
Rating:
4.0

Shorting the waiting period

ryan M. 
Rating:
2.0

Customer did not leave a comment.

MITCHELL P. 
Rating:
3.0

The truck was dirty—paperwork and debris (crumbs, wrappers, etc) from a previous renter were left inside. The truck itself was actually in pretty good shape, though, and ran well.

DORINNE A. 
Rating:
5.0

Include dust brush and pan in vehicle and tell renters to use it. Floor was not swept either in front or cargo area.

Peter K. 
Rating:
3.0

Customer did not leave a comment.

JAMIESON G. 
Rating:
3.0

Truck smelled like cigarettes. I don't smoke and that makes me sick. Someone left gloves on the dash and in the door. I refused to touched the used gloves.

BRYAN Q. 
Rating:
2.0

Rude staff who did not know the procedures for checking out/in Uhaul. Failed to inspect the vehicle on return. Failed to complete transaction on return of vehicle. Not a good location.

Glenn T. 
Rating:
3.0

Nice people.

Kerry M. 
Rating:
3.0

It smelled so bad of body odor and cigerrattes. And a pile of cement mix was in the back.

Margaret H. 
Rating:
5.0

Excellent customer service. Very helpful. Great van rental.

KRISTEN B. 
Rating:
5.0

Everything perfect, will come back soon.

TUAN N. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
1.0

I ordered a dolly and blankets and never got them, nor did I get a refund. The truck stunk and had honey wrappers with trash in the wrappers.

shawn S. 
Rating:
4.0

Get more people to help out

elva S. 
Rating:
2.0

We reserved a van and learned, upon arrival, that there were no vans available. As we were on a tight schedule, we had to settle for a 10-foot truck instead - much harder to drive, bigger than we needed, worse gas mileage. The truck itself wasn't "dirty", but it certainly wasn't sanitized as I'd expect during a pandemic - coins left on the dashboard, crumbs on seats, etc. The "low tire pressure" light came on half way through our trip. Thankfully, it went away when we turned the truck off and back on again. The staff at the rental location were very friendly, but the location itself was simply a neighborhood gas station selling everything from t-shirts to hookahs. I don't know how well they're equipped to clean and service the equipment. And the rental process was incredibly disjointed - input everything online ahead of time, but then had to do it again at the location. A little squeamish about sharing license and credit card info. in an app on my phone that seemed to be available to the attendant as well. All in all, the rental served our purposes, but I won't be renting from a non-corporate UHaul location again. Too much confusion!!!

ANNA C. 
Rating:
3.0

Didty uhaul with garbage in truck in cab and back

vin J. 
Rating:
5.0

I think everything was fine. The cashier/owner of the store was very nice and welcoming. The uhaul was clean. Everything from start to finish went smoothly.

TARA C. 
Rating:
3.0

I was very unsatisfied with the rental of the van! It had people's trash in it from whoever rented it before me. I called and reported it to U-Haul immediately! If I was not set back 45 minutes due to the filing online of how to obtain the vehicle then I would have refused that vehicle! I am not going to pay a $25 charge for cleaning someone else's trash! I'm still waiting for someone to get back in touch with me regarding the complaint that I had filed when I picked up the vehicle of the cleanliness. If somebody could get back to me my email is theathea1205@gmail and my phone number is 401-771-4886

Thea D. 
Rating:
4.0

Customer did not leave a comment.

Fatima F. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Everything was done as expected thank you

Marilyn R. 
No reviews have been submitted for this location.

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