Customer did not leave a comment.James B.
Customer Reviews for Sufi Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.GRACE O.
Customer did not leave a comment.EDDIEC S.
Customer did not leave a comment.JOSEPH W.
Customer did not leave a comment.Ashley B.
Excellent experience with Sufi's Express! Efficient, professional, and friendly service. Vehicle was in excellent condition. Would definitely use them again.MICHAEL L.
Customer did not leave a comment.Joshua C.
Truck was dirty inside but was newer and everything worked great. This location was hard because it was a busy convenience store. Had to wait behind quite a few customers for check in/out. The parking lot was very busy, hard to park when returning.Jennifer G.
After entering all the checkin information online several days before, it appeared the associate at this location re-entered all the same info again, which prolonged the check in process. Otherwise, the vehicle was in good condition and ready for my use. Additionally, this location is a gas station, so refilling the tank upon return was very convenient.Alfred E.
Great serviceReyes M.
Customer did not leave a comment.GREGORY A.
Continue to do what is best for the customers.Tolbert E.
Customer did not leave a comment.Ivan T.
The truck I reserved was not available so I had to take a bigger truck which was more expensive. The truck was not clean. The rental place doesn't know what they are doing. Didn't explain anything about the vehicle or the rental agreement. Not a good representative for U-Haul. You probably want to do more due diligence on your rental agents. Never again for me!Robert C.
Shorting the waiting periodryan M.
Customer did not leave a comment.MITCHELL P.
The truck was dirtyâ€”paperwork and debris (crumbs, wrappers, etc) from a previous renter were left inside. The truck itself was actually in pretty good shape, though, and ran well.DORINNE A.
Include dust brush and pan in vehicle and tell renters to use it. Floor was not swept either in front or cargo area.Peter K.
Customer did not leave a comment.JAMIESON G.
Truck smelled like cigarettes. I don't smoke and that makes me sick. Someone left gloves on the dash and in the door. I refused to touched the used gloves.BRYAN Q.
Rude staff who did not know the procedures for checking out/in Uhaul. Failed to inspect the vehicle on return. Failed to complete transaction on return of vehicle. Not a good location.Glenn T.
Nice people.Kerry M.
It smelled so bad of body odor and cigerrattes. And a pile of cement mix was in the back.Margaret H.
Excellent customer service. Very helpful. Great van rental.KRISTEN B.
Everything perfect, will come back soon.TUAN N.
Customer did not leave a comment.Frank S.
I ordered a dolly and blankets and never got them, nor did I get a refund. The truck stunk and had honey wrappers with trash in the wrappers.shawn S.
Get more people to help outelva S.
We reserved a van and learned, upon arrival, that there were no vans available. As we were on a tight schedule, we had to settle for a 10-foot truck instead - much harder to drive, bigger than we needed, worse gas mileage. The truck itself wasn't "dirty", but it certainly wasn't sanitized as I'd expect during a pandemic - coins left on the dashboard, crumbs on seats, etc. The "low tire pressure" light came on half way through our trip. Thankfully, it went away when we turned the truck off and back on again. The staff at the rental location were very friendly, but the location itself was simply a neighborhood gas station selling everything from t-shirts to hookahs. I don't know how well they're equipped to clean and service the equipment. And the rental process was incredibly disjointed - input everything online ahead of time, but then had to do it again at the location. A little squeamish about sharing license and credit card info. in an app on my phone that seemed to be available to the attendant as well. All in all, the rental served our purposes, but I won't be renting from a non-corporate UHaul location again. Too much confusion!!!ANNA C.
Didty uhaul with garbage in truck in cab and backvin J.
I think everything was fine. The cashier/owner of the store was very nice and welcoming. The uhaul was clean. Everything from start to finish went smoothly.TARA C.
I was very unsatisfied with the rental of the van! It had people's trash in it from whoever rented it before me. I called and reported it to U-Haul immediately! If I was not set back 45 minutes due to the filing online of how to obtain the vehicle then I would have refused that vehicle! I am not going to pay a $25 charge for cleaning someone else's trash! I'm still waiting for someone to get back in touch with me regarding the complaint that I had filed when I picked up the vehicle of the cleanliness. If somebody could get back to me my email is theathea1205@gmail and my phone number is 401-771-4886Thea D.
Customer did not leave a comment.Fatima F.
Customer did not leave a comment.Linda M.
Everything was done as expected thank youMarilyn R.
The service was horrible , when I picked up the guy was extremely rude, when I dropped off the Girl didn't know what she was doing .nadine J.
The vans are very very dirty they don't disinfect or clean them I think they need to take more precaution on keeping us safe and the Van clean ðŸ‘ŽðŸ»ðŸ‘ŽðŸ»ðŸ‘ŽðŸ»ðŸ‘ŽðŸ»bronson M.
The vans just need to be a little more cleanJAMMADRITEAL W.
The van was filthy gog hair in the cab, The back had broken glass, leaves, and the mat was rolled back and cardboard was left. When I brought it back and told the attendent he told me if he had to clean it I would be charged. I've rented from them several times and there has been an issue every time.edward B.
Customer did not leave a comment.FANNY F.
They were very goodNICHOLAS L.
Ok the grounds around the place was covered in trash. The truck had not been cleaned so I did it myself both cab & box. The service was ok but it felt like they didn't want to bother w the rental. There was no clearly marked way to pick up or drop off without going into the store. The store was clean why can't they pick up outside. Very bad presentation. Thinking I'll go to Penske next time. The 29.99 rent ended up at 87$. Anyways I got the job done. Try to get this place cleaned up pleaseLeonard B.
The van I rented was missing a windshield wiper and was not clean. The seats were covered in cat hair and there was dirt and leaves all over the back bay. Will not be going there again. Also as far as U-Haul itself... I reported that the van was not acceptably clean during the return process and was charged a $25 cleaning fee! Awful experience.Tyler G.
When a customer has a reservation for a certain size honor that. It is inconvenient for the customer to make them go somewhere else or offer them a smaller size.felix S.
no maintenence done on the vanedward B.
Customer did not leave a comment.LEOLA E.
Customer did not leave a comment.Joseph S.
There was not the vehicle I ordered. I had to take a small truck as the van was not there. I had ordered a van. When I brought the vehicle back, the clerk did not check the vehicle or issue me a receipt of return. I waited a full 24 hours for a receipt.Kathleen V.
I received my rental with no gas, The needle was on E, I put 12 dollars worth of gas, I returned it with alot of gas left However I was charged 30 dollars for gas, total rip off and the attendant had no explanation. Never againIris and Alberto A.