Customer did not leave a comment.PAULDAVID M.
Customer Reviews for Sullivan County Engine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KELLEYR S.
The location had no employees. It had no access to internet or cell service. Very frustrating and poor serviceDAVID G.
Customer did not leave a comment.TERRY G.
For some unknown reason there was an extra $20 for the drop offCARL T.
Customer did not leave a comment.JONCYL B.
Make sure the truck is clean insidePatti P.
Couldn't reach them by phone. Just left the trailer there.CARL T.
Was so expensiveERNESTINE F.
Your UHaul website is often a disaster, and we have to go through it completely right before I drive away. If I can schedule it, I often drive to the dealership when the site is down, and he makes a phone call ( your phones are also often unresponsive) and sets me up.ROBINWINN M.
This was my second cargo van rental from Sul Co Engine - and it went great! He got me through the self erasing online res and loaned me a clean car with cleR expectations about where/ how to return it plus the friendly reminder to torn off the tow light to save gas since I was not towing. I'll be back.ROBINWINN M.
The Uhaul site is exasperating and inefficient, but my guy just hung in there and prioritized me and with contest and smarts, he got my reservation booked. He was patient and smart amd amazing.ROBINWINN M.
My experience was the best ever. Just need a loading ramp on the backsheryl M.
For what I needed, everything was fine. I saw no areas for improvement at this time.Garfield T.
Your main office could improve things by not requesting the same information on several days.john A.
Had an after-hours drop off and there was really no easy or well marked place to park the truck. I have driven large trucks so was able to slide alongside the shop building, but just barely. However, as we are rural, it is at least a U-Haul we can get to.douglas L.
Customer did not leave a comment.Ramon C.
Customer did not leave a comment.BONNIE M.
Over priced and double paidmarilyn B.
Customer did not leave a comment.Ken S.
Customer did not leave a comment.Derek H.
Truck was in great shape. Easy in and outJohn B.
Customer did not leave a comment.Theodore K.
Customer did not leave a comment.Zachary F.
Honestly it wasn't the FACILITY that the vehicle was picked up that was the problem even if it were about twenty five miles put of our way. The problem itself was with uhual. You told me you had a 26 foot truck and did not. So my family had to spend extra money and time to unpack our belongings in multiple trips rather than one large trip. Then we were harassed by uhual ALL day Saturday November 2nd as to when we were returning the uhual. I called a second location (the drop off at ideal foods in liberty ny) to inform them the uhual would not be available for drop off at 11am. Okay no problem with ideal food but UHUAL kept calling texting and leaving voicemails all while I attempt to unpack a crammed fifteen foot trailer which is 11 feet and another trip (and day) now added to the stress of moving. The only saving grace we had was the free 200 miles we were allotted by uhual for being inconvenienced to begin with by the size of the uhual and the really put of the way pick up location. Uhual needs MORE 20feet and up trucks in the Sullivan and orange county area. Our entire move was completely thrown off by the extra trips that we now needed because we didn't have the proper size truck. You also need to check and verify that if an online registration is done that the product (truck AND SIZE) are within reachable distance. Thankfully we were able to afford the gas for the extra trip but it really was a true inconvenience to use uhual. Next time I may actually use a different company.Paulette S.
Customer did not leave a comment.Rosemarie H.
ramps in the 10 footersHoward B.
Customer did not leave a comment.Joseph P.
Put ramps in all u-haulsHoward B.
Customer did not leave a comment.Elizabeth M.
Thank you for accommodating our request to get a truck to this locationjames R.
Customer did not leave a comment.Gary B.
Very friendly guy I'm am a u-haul customer for 15 years already and they keep improving every time I'm proud to be a u-haul customerYitzchok R.
Customer did not leave a comment.Sharon D.
Have the proper amount of moving blankets available that we pre-ordered. They only gave us 1 dozen and charged for 2 dozen. Disappointed. Blankets were dirty.Curtis T.
Customer did not leave a comment.ROGER C.
Customer did not leave a comment.Lauren S.
Customer did not leave a comment.George R.
Customer did not leave a comment.Randall A.
Customer did not leave a comment.eric G.
Excellent service, great truck. Thanks for making things go easily.Joseph C.
Easy, fast and pleasant experience.Crotty R.
Everything was great. I knew the serviceman -- he'd worked on my car. He couldn't have been nicer or more professional. Maybe encourage your customer service/sales people to help a renter determine what's best; one way or round trip? I was going to rent here in the city and drive upstate to pick up items coming back to the city. It was going to be expensive and unnecessary. I quickly found a location near where I needed the truckPamela B.
I was merely dropping the truck off, never spoke with a personMiguel S.
Customer did not leave a comment.GEORGE K.
The garage owner, Rudy Roth, went out of his way to accommodate my schedule and needs. That was greatly appreciated. It's terrific to have a U-Haul location so nearby in our rural area.Laurie R.