Customer Reviews for Sullivan County Engine
(U-Haul Neighborhood Dealer)

Rating:

4.0

Trailer stuck

Rating:

5.0

Rudy Roth was amazingly helpful.

Rating:

5.0

this facility has great service

Rating:

5.0

Rudy was great. The trailer was ready, he helped me hook it up, and made sure I knew how to safely load a car onto the trailer. The entire experience with Uhaul and Rudy at Sullivan County Engine could not have been better. Thank you.

Rating:

1.0

Indicated my trailer being dropped off was an inconvenience, counted out how many others of the same he already had & said there were too many already

Rating:

5.0

Our first time at this u haul location and we would definitely use them again and recommend them to others. Very professional and courteous staff here. Thank you

Rating:

4.0

The owner/employee was a pleasure to work with however equipment was faulty due to a broken strap. They rendered the trailer inoperable which U HAUL wanted us to pay for it. ** Also there is no cell service which can be difficult if you're unfamiliar with the location

Rating:

3.0

Office was closed at 4pm. I had to use the over complicated self return process on the UHaul website

Rating:

5.0

Was completely satisfied, therefore I cant see a need for improvement

Rating:

5.0

W ha to reel for this U haul truck. We have NEVER picked up a truck or trailer from UHaul at the location we reserved. This was an hour drive each way versus 30 minutes. But better than out last experience where we had to travel 2 1/2 hours each way!! That needs to worked on!!

Rating:

1.0

The location had no employees. It had no access to internet or cell service. Very frustrating and poor service

Rating:

2.0

For some unknown reason there was an extra $20 for the drop off

Rating:

3.0

Make sure the truck is clean inside

Rating:

3.0

Couldn't reach them by phone. Just left the trailer there.

Rating:

5.0

Was so expensive

Rating:

5.0

Your UHaul website is often a disaster, and we have to go through it completely right before I drive away. If I can schedule it, I often drive to the dealership when the site is down, and he makes a phone call ( your phones are also often unresponsive) and sets me up.

Rating:

5.0

This was my second cargo van rental from Sul Co Engine - and it went great! He got me through the self erasing online res and loaned me a clean car with cleR expectations about where/ how to return it plus the friendly reminder to torn off the tow light to save gas since I was not towing. I'll be back.

Rating:

5.0

The Uhaul site is exasperating and inefficient, but my guy just hung in there and prioritized me and with contest and smarts, he got my reservation booked. He was patient and smart amd amazing.

Rating:

5.0

My experience was the best ever. Just need a loading ramp on the back

Rating:

5.0

For what I needed, everything was fine. I saw no areas for improvement at this time.

Rating:

5.0

Your main office could improve things by not requesting the same information on several days.

Rating:

3.0

Had an after-hours drop off and there was really no easy or well marked place to park the truck. I have driven large trucks so was able to slide alongside the shop building, but just barely. However, as we are rural, it is at least a U-Haul we can get to.

Rating:

1.0

Over priced and double paid

Rating:

5.0

Truck was in great shape. Easy in and out

Rating:

2.0

Honestly it wasn't the FACILITY that the vehicle was picked up that was the problem even if it were about twenty five miles put of our way. The problem itself was with uhual. You told me you had a 26 foot truck and did not. So my family had to spend extra money and time to unpack our belongings in multiple trips rather than one large trip. Then we were harassed by uhual ALL day Saturday November 2nd as to when we were returning the uhual. I called a second location (the drop off at ideal foods in liberty ny) to inform them the uhual would not be available for drop off at 11am. Okay no problem with ideal food but UHUAL kept calling texting and leaving voicemails all while I attempt to unpack a crammed fifteen foot trailer which is 11 feet and another trip (and day) now added to the stress of moving. The only saving grace we had was the free 200 miles we were allotted by uhual for being inconvenienced to begin with by the size of the uhual and the really put of the way pick up location. Uhual needs MORE 20feet and up trucks in the Sullivan and orange county area. Our entire move was completely thrown off by the extra trips that we now needed because we didn't have the proper size truck. You also need to check and verify that if an online registration is done that the product (truck AND SIZE) are within reachable distance. Thankfully we were able to afford the gas for the extra trip but it really was a true inconvenience to use uhual. Next time I may actually use a different company.

Rating:

5.0

ramps in the 10 footers

Rating:

4.0

Put ramps in all u-hauls

Rating:

5.0

Thank you for accommodating our request to get a truck to this location

Rating:

5.0

Very friendly guy I’m am a u-haul customer for 15 years already and they keep improving every time I’m proud to be a u-haul customer

Rating:

2.0

Have the proper amount of moving blankets available that we pre-ordered. They only gave us 1 dozen and charged for 2 dozen. Disappointed. Blankets were dirty.

Rating:

5.0

Excellent service, great truck. Thanks for making things go easily.

Rating:

5.0

Easy, fast and pleasant experience.

Rating:

5.0

Everything was great. I knew the serviceman -- he'd worked on my car. He couldn't have been nicer or more professional. Maybe encourage your customer service/sales people to help a renter determine what's best; one way or round trip? I was going to rent here in the city and drive upstate to pick up items coming back to the city. It was going to be expensive and unnecessary. I quickly found a location near where I needed the truck

Rating:

3.0

I was merely dropping the truck off, never spoke with a person