Friendly, Courteous Service
BRUCE L
Customer Reviews for Sullivans Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy process from start to finish
MELISSA SStop emailing the wrong person
SHAWN GThe only criticism I can make is the parking area was not level making unhooking the trailer somewhat difficult. It took three of us pushing on the trailer to get it to uncouple. Other than that the staff was very helpful.
Jack EN/A
GENE Jcheck in very slow. Broken windshield was not noted on rental contract Windshield and mirror covered in ice I had to scrap it off At least they did go get a wore out scrapper for me to use. I was told truck was full of gas fill it until the pump clicks off. I put 45 miles on the truck after putting 6.5 gallons of fuel in the truck I turned off the pump
RICHARD RVery friendly, excellent service.
WAYNE DSuch a great experience. Great staff!
STACY KThe truck i rented had a cracked windshield and the truck had less than a quarter tank of gas when I picked it up and the pull behind car trailer had a broken driver's side strap that secured the wheels down and purchased road side tow insurance and was told that we don't provide that service.So finally after making several phone calls and three hours later service was finally dispatched and the strap was fixed. We will not use u-haul again or recommend them to anyone we know.
DALE KThanks
MARGARET KRental was quick, staff helpful and returned trailer returned without any problems at all.
MARJORIE LIt was a quick turn around and all my questions were answered. Overall a little more expensive than I expected but next time I will make a few changes. Thanks
MAURICE DService was friendly, fast and understood my needs. Personally helped me hook up, and get on my way
THAD WMejor atencion
HUGO AVery friendly team!
john kJarrod and Irv did a great job, answered the phone quickly and made the rental process very enjoyable. This location was very experienced in the U-Haul process and have the truck and trailer ready for me at the time I said I would be there. I would recommend this location to anyone in need in the area!
RICHARD Bthanks for your help in our quickly needed time. Very pleasant to work with Winnebago site Freeport was not nice
JERRY KGood Job
JOHN JThe two men who helped were friendly, knowledgeable and very helpful. Enjoyed our transaction with them.
Pamela BThe truck was horrible going along moderate roads... felt like an old stage coach ride. But it got the job done and that's all that matters.
Robert DThey still have my money on hold
AL JStore was short handed so pick up took too long. First employee who tried to help us didn't know.how. the tow dolly worked well buy the employees were not trained on the equipment. Luckily I've used them multiple times. Overall the equipment was great but customer service and knowledge was lacking.
Nicole WWe didn't use the dolly but we're charge because it broke free from the holder because the truck had a bad bounce and stearing wheel pulled hard to the left
Peter PI had a fast checkout. Thank you
Laura Canother unmanned location. Takes forever to drop off the rental using the app. Then the app determines if you have put in enough gas or not. Which in our opinion we did, as the picture if took of gas gauge at pick up matched what we filled it to. however, we were still charged for more gas. In my years of rental when i have exceeded the fill of what was in the tank at pick up, you never get a gas credit. Cant have it both ways. Maybe equip the vehicles with a gauge that states how many gallons were used, then renter can fill with that amount of gallons.
TODD RRepair the constant noise when driver side is opened.
Donna DI'm probably never goin to use uhaul again. Setup to pickup in freeport, il get there Noone there or answer phone. Called uhaul they send me to a different location 2 miles away. I get to 2nd location no car dolly. Look at my phone I have a text message to pickup now pickup up in winnebago. Mind pickup was for 8 am finally get to winnebago at 9:45. Totally messed up my father's day plans. If I would've got the trailer at the time needed instead 3 different location more then 2 hours after reservation time and driving way out of the way. Done with uhaul, i will use Penske from now on.
DUSTIN ETruck had leak from ceiling. Rain got my boxes wet. Cab was dirty. Check in took way too long. Store associates weren't all helpful.
CHRISTINA CChange people work
Hugo AGood Rentals. Great Service!
BRUCE Lcab needs cleaning
Christina CNone
Michael WVery slow. And charge more money . I put lot gas 3/4 thank.
Hugo ASuper friendly and helpful.
Ryan NGreat service
Russell WEveryone is very helpful.
Angela BEverything was perfect with this rental. reserving the truck, checking it out, driving it and returning it were problem free. Couldn't ask for a better experience.
Jim FTyler was very professional and personable.
david sThey seemed to have some computer problems. Nice people
Greg OFriendly, accommodating customer service!
BRUCE LSlow computer system, all the information I put in online we had to do again at the time of pick up, wasting too much time. No Jack on trailer made it hard for representatives to hook up and take off
John OHelpful in advice with towing the trailer, and gave advice regarding return and need for adaptor for lights. Safety checks done and explained. Thank you for an easy rental experience.
Marjorie LThe app is not great. It cost me the online pickup by stalling and then telling me I had dispatched when I didn’t even have the keys yet. I would like a partial refund.
Ryan ZExcellent help from IRV. Went out of his way to help me with all equipment hook up.
William HEasy drop off, used mobile option.
Michael Bunfortunately, the truck size I wanted was not available, so I used a smaller truck. The result was not everything fit and I had to make a 2nd trip.
Jim MEmployees were great.
Bob SStaff at this facility were extremely friendly. Focusing intently on our needs through listening intently, and treating us like family made our move very enjoyable. I would not change a thing. Please thank this provider for a very quality and friendly service.
Eugene AEasy, app only experience.
Michael B