Customer Reviews for Sullivans Ace Hardware
(U-Haul Neighborhood Dealer)

Rating:

5.0

I requested a pick up of a trailer on Sunday afternoon. I received a confirmation email. When I looked at my app on Sunday morning it showed a different pick up location. That location is not open on Sunday. I called Customer service to get assistance and they told me that the reservation was never confirmed and that there are no trailers at the original location i requested. Why would the system allow me to schedule a pick up if there was nothing available to rent there. its the craziest malarkey I have ever heard. She told me they do not confirm location pick up until 24 hours before pick up. Well it was only 2 hours till pick up and I never received anything at all. They ended up locating one 15 miles away. The pick up and drop off went well. The reservation did not. The person at the now new pick up location said it happens all the time. When I first tried to locate a store that had the trailer it told me the location that actually had the 6 x 12 trailers. It would not let me pick locations closer to me that did not have any available. The location is said had them certainly did not. What a messed up system. I am glad that I called, I would have gotten to the listed location on my original reservation and would have been sent away. I wish there were more sources for rentals like this. The person on the phone was very rude also. It was not her problem and thats the way it is. The final pick up and drop off location were great. No complaints. FIX YOUR SYSTEM UHAUL>

Rating:

5.0

Sales person was extremely knowledgeable and patient. Awesome job!