Customer Reviews for Sultan Petroleum Corp
(U-Haul Neighborhood Dealer)

Rating:

3.0

The question about recommending location I wish not to answer, but you won’t let me move on unless I pick an answer because choosing location is based on convenience for me and I would’ve suppose for most people the convenience with Trump quality and service

Rating:

2.0

Check in process takes too long (30+ minutes???) and I specifically requested no insurance and I was charged for insurance anyway. Truck was very dirty/dusty in the back I had to clean it out!

Rating:

3.0

Record real gas levels

Rating:

1.0

The customer agent, didnt seem like he wanted to be bothered. I requested a truck with a a ramp, the truck I initially received didnt have a ramp. After a informing the customer agent he replied "what do you want me to do?" The truck received was dirty and dusty.

Rating:

5.0

The best

Rating:

2.0

15' truck that was requested and was told was available was not. Got no notification that it wouldn't be available, had to take a 10' instead when I got there. Truck front inside was filthy, staff was fine but seemed checked out, could not give me a receipt upon returning nor explain why.

Rating:

2.0

The uhaul at 1389 Atlantic Ave, Bedford-Stuyvesant, NY 11216 did not prepare my reserved vehicle so the 24/7 app did not work. The 1143 Clarkson Ave East Flatbush, NY 11212 had a vehicle but did not have any of the accessories and was further than the originally reserved location.

Rating:

5.0

KEEP THE GOOD WORK!

Rating:

3.0

Everything went well. I would recommend and use this location in the future.

Rating:

1.0

Honestly, had a really horrible experience. They switched my reservation without approval and then ended up not having the equipment reserved. the vehicle they had was filthy, left dust residue on our boxes, clothes and fabric covering. Definitely would look someplace else, as u-haul doesn’t care about their customer or their needs.

Rating:

1.0

This was unfortunately one of the worst U-Haul experiences I have had. I had to wait thirty minutes upon arrival to be helped--person working the counter seemed to be in way over their head. Truck was absolutely disgusting--reeked of cigarettes, steering wheel and controls were grimy, cargo area was dirty. Truck was also below par mechanically--column shifter skipped gears, turn signals needed to be manually disengaged after each turn, rear cargo door was sticky. Overall a really disappointing rental.

Rating:

1.0

The agent has poor customer service relations.

Rating:

5.0

Perfect staff cooperative excellent customer service tried to help customers how ever they can

Rating:

1.0

I did not receive my refund.

Rating:

4.0

Very reliable, will use them again.

Rating:

3.0

my original reservation wasn’t available so i then had to pay for an uber to then go to a different location. i had to drive farther because of this updated location and was super late with my moving coordination plans. i was frustrated because it defeated the purpose of the reservation

Rating:

1.0

Honestly the whole process was annoying and the people who had the u-haul were rude but thank you for the usage of the truck I appreciate everything.

Rating:

1.0

Was first given a truck that was missing the passenger side mirror. Waited another 15 minutes to have the truck switched.

Rating:

3.0

The truck I requested had been broken so they offered the cargo van instead, worked out fine still a bit frustrating. The back door lock was finicky, and it stalled me and my movers a bit. We figured it out on our own, but the location wasn't helpful. On top of that I accidentally locked the keys in the van. Again, my movers were pros and they were able to problem solve. No real help from UHaul. Would've been lost without my movers. Location was average.

Rating:

1.0

I rented a vehicle and when I opened the back of the van there was feces in the truck

Rating:

1.0

The tire was completely busted and gave out on us

Rating:

1.0

THE VAN WAS NOT SERVICED AT ALL THE VAN CUTT OF ON ME ON THE EXPRESSWAY IN A SNOWSTORM. THE BATTERY WAS DEAD THIS COULD OF HAD BEEN PREVENTED IF THEY CHECK THEIR. VEHICLE BEFORE RENTING I WAS VERY SCARED I WILL NEVER RENT FROM THAT LOCATION AGAIN Also i was over charged

Rating:

5.0

Hey thanks for the service

Rating:

5.0

Keep the cars cleaner but other then that it was an amazing experience

Rating:

1.0

Trucks broken and disgusting

Rating:

4.0

Simply ensure that everything in the vehicle is cleared, secured, and cleaned.

Rating:

2.0

I was scheduled for pick up at 9am the cashier was not there he came at 945:am not professional at all

Rating:

2.0

Clean the trucks before renting them out

Rating:

1.0

I was charged a cleaning fee when I left the unclean truck exactly as i received it.

Rating:

4.0

satisfy

Rating:

5.0

Very cooperative staff best service whenever I will take I will get from this location.

Rating:

3.0

When I ordered the truck it was late and I had to wait a hour and a half for I had was to make a new reservation for a new truck and when I did get the truck and bring it back then they accused us of demanding the truck and my husband get in to it with them

Rating:

3.0

You should improve your user experience, you didn't provide all the necessary information for the check-in (e.g. if you don't have a US driving licence, that you need to provide a passport picture + an employer ref).

Rating:

3.0

I requested equipment that was not there and I believe I was chargerd for…sale clerk very rude unhelpful during renting .

Rating:

1.0

9 footer was visibly damaged (side view mirror was hanging off) but tha attendant suggested i take it anyway. I then took a 10 footer instead. Had it for a little over an hour. When I received my receipt, I had been falsly charged for 2 days. Never dealing with this location again.

Rating:

5.0

I was charged an additional charge on my credit, it's been weeks already and the money still hasn't returned to me

Rating:

5.0

The vehicle needs to be cleaned, washed other than that it's ok

Rating:

2.0

Newer/ better maintained vehicles. Accurate reading for mileage and gas.

Rating:

2.0

The truck was filled with trash from the previous renter, cups, cans and trash bags in the back. There was zero gas in the truck, it warned me that it had less than 5 miles before it would run out. I had to put gas in it, which I have never done for a Uhaul, because I put way too much in for the short distance I drove it. The response from the counter? "This is the only truck I have." Also, there was so much play in the wheel that it was terrifying to turn it. You had to overturn the wheel to get it to turn. I've never had a poor experience with Uhaul, I rent a lot. This was very different.

Rating:

1.0

Absolutely waste of time didn't communicate normally gave me the wrong van and still charged me

Rating:

3.0

No 1 trying to log in to the website is impossible to upload damages the key switch was in the lock Position for a few had to play with it alot the vehicle needs to be washed.

Rating:

4.0

I reserved a dolly but none was available, made my job harder.

Rating:

2.0

The vehicle was not cleaned and gas was low.

Rating:

2.0

I fillet up the tank after renting, my credit card was charged twice for gas , called the uphill team on that location they wasn’t able to help me .i am reporting these charges to my credit card issuer , I am no happy at all ,

Rating:

3.0

The battery died while i was using the vehicle. Maybe you can make sure the vehicles are good before they are put on the street.

Rating:

5.0

It would be nice to have the inside of the vehicle cleaned before giving it to the costumers.

Rating:

5.0

The customer service was excellent they are very cooperative try to help customer in any condition i have been to a lot of places but this location is best

Rating:

4.0

Employ more workers for this location

Rating:

1.0

You guys took advantage of me

Rating:

1.0

Unfriendly, didn’t answer questions. Were very dismissive and didnt explain any of the intricate things needed for renting the vehicle.

Rating:

1.0

The guy at the gas station was totally ignoring me and took him 30 minutes to give me the car. He prioritized the store customers over me. Every time a customer came in he served them and skipped me. Doesn't seem like you worries too much about uhaul

Rating:

3.0

The brake light was out when we received the van. At that location you can tell they don’t care about the equipment the radio wasn’t working.

Rating:

5.0

Great service y easy to use

Rating:

1.0

Items were still in the truck from a previous rental, they did not have the items that I reserved online in stock, the gas tank was not full, I was given keys to another truck that was boxing in my rental to move it out of the way myself, and the unprofessional attendants spent time talking amongst themselves before attending to me which greatly lengethened the process.

Rating:

1.0

I did not rent from you

Rating:

4.0

I must say that my first experience renting a u-hual after hearing some really terrible stories about filthy vehicles, had me so anxious about renting. But after having renting my vehicle from this location, I was very pleased and satisfied with the level of Customer Service and the condition and cleanliness of the vehicle provided. This location gives U- Hual a Good Name.

Rating:

5.0

Best and easy

Rating:

3.0

The truck was not clean and the staff can be a lot more responsive to the U-Haul customers.

Rating:

5.0

Easy, convenient and reliable. 10/10

Rating:

1.0

The van was dirty and had boxes, plastic wrap and debris inside the back. The side door also had garbage in it. The van was blocked in by the business across the street white van and we had to wait for the driver to leave off the UHAUL premises. The van was not in good running condition as well. The engine was stalling and messages kept coming up on the dashboard. I took a picture for proof. Overall, the experience was not a pleasant one.

Rating:

2.0

Don't speak on the phone with your friends while you're talking to me. Know which licenses are accepted and how to verify them so that I do not lose 45mn on the phone for something that should have been solved in 5 mn

Rating:

3.0

Was not impressed with this location. Customer service was subpar. My questions was basically dismissed. I had to call Customer service for answers that the attendant totally dismissed.

Rating:

1.0

Employees at location made me feel uncomfortable. Told me I was beautiful and continually asked to be my friend even though I said no multiple times. Extremely uncomfortable experience, made me feel bad and unsafe.

Rating:

3.0

I was charged a cleaning fee after I dropped the truck off and was already home. I will not be renting from this location

Rating:

5.0

Not APPLICABLE.