Friendly service. Easy to rent and pick up. Great location for me.
ANITA H
Customer Reviews for Summersville Trading Post
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place is strange. Rummage sale. Hard to find U-Haul desk area amongst the cluttter.
KEVIN GThe truck was filthy! the windshield was so dirty I could not see when the sun hit it. Took forever to get the lock u locked for the key and NEVER could get customer service on the phone.
Patricia KThe place had a nice big parking lot was very easy to get in and get out all the trailers were lined up for easy access all were clean when I was renting a uhaul near wheeling place was a nightmare getting into the trucks had to move some around just to get to the one I needed and had to rent one that was way to big because no smaller were available sure you can track my number or email
JOHN HI filled it back up with gas to where it was at when I got it and took it back and they charged me 26 dollars and said it wasn't which is bull crap I'll never rent off the summersville one again over it.
DAKOTA BNo comment
DONNA CVery professional and courteous. Will definitely use them sgain
BERNARD MFast easy process
Kent Awas not even open although the posted hours said it should be
Tony PKeep running smooth
Michael WMaybe open earlier than 10:00Am 8:00 /8:30Am would be good. Thank you May i add though, the lady at the counter was very helpful & informative & polite
Dian WThe facility manager is great and does an awesome job of maintaining and facilitating the rental process. We will be going through their facilitating the next time we need a rental.
Lance GAwaiting confirmation drop off & refund of cash deposit
kelli bShe opened 1 hr late because she had to take her son to school
dowl jThe lady was very helpful and nice. A better office would be my only suggestion here
scott mSite closed. Tried to answer questions as N/A, but your system would not allow it.
William SWe were so thankful that the business was open and the owner was very friendly and helped us get the U-Haul returned. The app was not working at the time and we were so grateful for her help.
Jeremy BThe Somerville trading Post went above and beyond what they should have done she was very excellent and friendly would definitely recommend and if I was there Rent again
leticia sLocation and staff were great. My only issue was with the app. It did not work correctly when I picked up or dropped off. I couldn't upload photos enter information or complete either process on the app. I had to call customer service to finish checking in and luckily the great staff at the trading post were still there to help me finish returning truck
Jason HSuper nice people at U-Haul
Mike SGreat experience.
Gus PThey were able to help us with the blanket situation.
Carlton BVery friendly, honest, good lady!
Christopher LThis was a Miracle for me. Thank you guys!
Christopher Kvery friendly staff, very helpful! thank you!!!
John HNothing
Ronald DFix front end of truck truck that big should be diesel gas mileage was terrible 4 mpg Sad 750$. Total move expense not worth it at all 230 miles one way 800$ To much for a truck not safe to drive vibrating so bad
James BFast service in obtaining truck and great person helping.
ROD TOpen before 10am
devan bMaintain your website better. When booking it kicked us out and than charged us extra. At this point we had to book because we had too many people waiting to load. Called the customer service line and was disconnected and no one called back. Very disappointing.
isaac wfriendly staff.
michael gNot only was the vehicle we rented in good shape, clean and available, and parked nearby plainly, but the Lady running the business was very cordial, helpful and thorough and explained everything we needed to know in great detail. She even walked us out to show us the vehicle.
ELIZABETH LService was great She explained everything to us and was very good at her job.no complaints at all
Ronnie HI would highly recommend Uhaul. And the agent that works at this location, very help full! Has always had what I needed. Thanks
Craig BThe u-haul agent was extremely friendly and helpful. I was impressed with her assistance only everything I needed or shown what and how to do different things. I will be back for any equipment needs in the future.
gary kFriendly and courteous customer service rep. Knowledgeable about the products.
greg tGreat service & after hours drop off was easy
GARY THave equipment at contracted location for pick up. I was called while at location to be informed the car carrier was not where I was told. Hate UHaul. This happens every time. If there was any other choice, you would be out of business.
Jerry DStop the fees and milage budget tuck don't monitor the miles drop the prices I'm not happy with your service
barry lThey messed up my order several times. I told them what I wanted and when, they had cancelled my order once, then they didn't have the truck I needed, when I needed it. They changed my my time a couple of times. I was very disisified with them.
Susan DThe woman working at the store explained everything very well and took the time to get the trailer set up right.
Brendan JThe woman that checked us in was very helpful and friendly.
Brendan JNothing at all. Excellent expirence.
Karen CNo improvement needed
Mary P