Customer Reviews for Summerwood Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Summerwood Self Storage

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curby v. on

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Good people work for U-haul

Robert H. on

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This was a last minute rental when another U-Haul location dropped the ball. This location did a great job getting me a truck and on my way.

Jason H. on

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The staff at this location are personable, efficient and always welcoming.

HECTOR R. on

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Customer did not leave a comment.

Austin J. on

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There are hidden cost that have nothing to do with the facility... UHUAL needs straight forward pricing.

LETOYA G. on

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Geril s. on

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They charged me for 40 extra miles after I returned the truck and I requested and used less than 15 miles. I live 5 miles from their location and moved less than a mile from my current location in 1 trip. There is no way I drove a total of 55 miles.

Sara M. on

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Eddie S. on

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My service request was handle promptly and in a courteous manner.

Tim D. on

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Jeff T. on

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BRIAN S. on

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Parking layout is a bit limited for trucks. No furniture pads available. Staff was very friendly and accommodating.

Juan A. on

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Sean G. on

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Nancy G. on

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Nothing. Everything was wonderful! Will definitely use them again.

Marilyn S. on

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N/A

Gregory L. on

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Remember moving pads when picking up truck- since they were reserved. Would have saved us a trip back

Uniqua S. on

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I was charged additional miles for drop off because the person who helped me did not inform me that the truck was local and had to be returned to the same place. I thought the truck could be returned at any uhaul location, but it couldn't. The customer should jot be charged additional for the representative who did not specify information.

David B. on

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I dropped off the truck on Sunday outside of business hours. The people I spoke to over the phone were very helpful.

Shameika R. on

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Customer did not leave a comment.

Crystal V. on

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I was really satisfied with the service. I wasn’t aware of the time I would have my place ready so I had made plans for a rental really early early In morning and the lady at this location worked with me. The truck I got wasn't clean but the service made up for it. Will definitely return and recommend this location.

John B. on

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The trailer lights must have a short. The running lights blew a fuse on my vehicle. Did not have runninf lights.

Anthony H. on

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No improvement necessary. The service was wonderful.

Prince K. on

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Roger B. on

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I had plenty of gas in the truck; it was supposed to have 11/16 of a tank and it had 11/16 of a tank. The lady checking me in said, “oh it has 5/8 of a tank”. Just a way to get another $10 out of me? I do not believe that she, or anyone else can tell the difference based on a gauge in the truck. Unacceptable.

Carmen W. on

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REGINA G. on

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Rebecca W. on

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I was told at the original location that the rental would be $75 and the location was changed by uhaul because they rented out the trailer that I previously requested so I had to go to a new location that they had said and that changed my price to 90 something dollars so no I'm not happy with that

Richard C. on

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Confirm a rental closer to my home address.

Melissa G. on

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Steven D. on

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Matthew R. on

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Dequincy C. on

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Yvette P. on

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Benjamin C. on

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Friendly and helpful staff. Well managed and efficient. Highly recommend for storage and equipment rental.

Don B. on

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KEEP UP THE GOOD WORK! Lower your box prices if you want to sell more.

Kathy L. on

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Efficient, very helpful and professional services.

Rouxie S. on

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I rented a truck before, my info is in the system. My spouse came in and rented a truck with out me being there. My info pops up and I was charged for his truck . Please don't use my name for anyone ever.

Thomas M. on

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Julius S. on

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jonathan c. on

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Great service

Esmeralda S. on

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Kendrick S. on

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jimmie g. on

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Good experience

Jassmere S. on

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Earl P. on

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adrian c. on

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Extremely rude and uninterested in answer my questions.

Joyce S. on

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No improvements needed. Excellent service.

KRYSTAL S. on

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Customer did not leave a comment.

Tim K. on

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Nothing - Keep doing what you're doing!

john H. on

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Sarah A. on

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Connie U. on

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Edwin E. on

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James B. on

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Very helpful team! Made the experience enjoyable, less the cost which I wish was less. The business owners explained that the U-Haul cost was what it is. Very professional and open in the conversation as well. Thumbs way up!

Angel G. on

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Mark T. on

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