Customer Reviews for Summerwood Self Storage
(U-Haul Neighborhood Dealer)

416 reviews

14411 W Lake Houston Pkwy   Houston, TX 77044

(281) 886-0186

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 5 pm
Special Operating Hours
  • 10/1/2022 - 10/3/2022: Closed

Services at this Location:

Contact Us

(281) 886-0186

14411 W Lake Houston Pkwy
Houston, TX 77044

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 5 pm
Special Operating Hours
  • 10/1/2022 - 10/3/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Thaxton F. 
Rating:
5.0

Customer did not leave a comment.

Trecelynn L. 
Rating:
5.0

Customer did not leave a comment.

LETRICE D. 
Rating:
5.0

Wish it was open earlier like 7am 😀😀😀😀😀😀😀, great customer service as well.

Ricky R. 
Rating:
2.0

Do not rent out trucks that would not pass a basic inspection. The side mirror was broken and it was near impossible to change lanes to the left.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Darrell N. 
Rating:
3.0

It was an okay experience.

Anita P. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Courteous team

MICHELLE B. 
Rating:
5.0

They were great

Jessica M. 
Rating:
5.0

Make sure the lock on the Truck's tail gate works properly. Fortunately, i tried the lock before using it on the tail gate, and once the lock was closed , the key would Not open it.

Rick S. 
Rating:
2.0

Said I traveled 100 miles more than I did. Charged me another $250 dollars on top of the $308 I paid upfront to take a truck 3 days to church camp to bring up sound equipment.

Jennifer H. 
Rating:
5.0

Fantastic experience! Truck and staff were very helpful in getting my wife and our family moved.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Ryan T. 
Rating:
1.0

1. I waited for over 1hr for office to open. I switched to mobile option, but did not get optional items 2. The truck had a dent on the driver side, not in the picture. 3. There was not possible way to park in front, no available parking. I parked inside when someone opened the gate.

JESUS G. 
Rating:
2.0

You charged me for gas and I brought it back exactly where I got it. Called, and was put on hold for more than an hour!

ElisaFe S. 
Rating:
3.0

Store was closed so we couldn't do return when we wanted. Sign on door just said closed. Website said open. Had to cal 800 number to get help returning. Used self return and after several attempts to log in it finally worked.

Thomas N. 
Rating:
5.0

Great service and plenty of trucks available

MIESHA M. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

None

George A. 
Rating:
5.0

Customer did not leave a comment.

Altera B. 
Rating:
5.0

What a wonderful experience quick fast service thank you so much

Veronica A. 
Rating:
3.0

Had my return 30 miles from where I moved instead of the ones that were 10 to 13 miles away from where I moved. I had to call and search from different places and have it changed.

Sandra T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Bigger parking lot would be great!

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Second time I used this place with no issues! Recommend it for sure!

Michael S. 
Rating:
5.0

The lady at the front was very nice and helpful

ARLISICIA B. 
Rating:
5.0

Great pick up experience, location, clean and friendly service.

Casey C. 
Rating:
4.0

Customer did not leave a comment.

Claire D. 
Rating:
5.0

Customer did not leave a comment.

Stedman S. 
Rating:
1.0

Customer did not leave a comment.

Tamra E. 
Rating:
5.0

Customer did not leave a comment.

Javier F. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
1.0

They didn't give me my fuel on half of tank, and I told them and they said they did. I have pictures and they still charge me for fill up. Said that I have to call Uhual

Kaelynn W. 
Rating:
5.0

Very friendly staff. In and out no issues!

Mark P. 
Rating:
5.0

The customer service at Summer Self Storage was amazing! The staff was very knowledgeable and friendly, I will recommend to others moving forward

Rudy V. 
Rating:
2.0

Drop the attitude and listen to customers when they try to tell you that they've done certain forms and maybe doing a basic name verification before assuming that they haven't done specific paperwork. Lady thought I said one name that sounded nothing like my name which implies that she wasn't listening to a word I was saying anyways

Isabel S. 
Rating:
5.0

Liz was great. She helped me with everything. She was very patient and kept me updated with rental information. She was very nice and caring. She knew her job hands down! Thank you Liz! You made my day. 5 stars all around.

Levon F. 
Rating:
3.0

I know that the tank was where it needed to be and yet they charged me for two gallons of gas. It was an unfortunate end to an otherwise great experience.

Mary V. 
Rating:
5.0

Customer did not leave a comment.

Alicia R. 
Rating:
5.0

Customer did not leave a comment.

Rhonda M. J. 
Rating:
5.0

Everything went well. Thanks.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Jadawn N. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Great experience, friendly and professional service!

Wanda W. 
Rating:
5.0

Very helpful and friendly

Valerie L. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Great customer service and great sense of humor.

Kenneth G. 
Rating:
5.0

Summerwood U Haul very focus on customer service always helped

DENE W. 
Rating:
5.0

Easy pickup and return

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

MALHA B. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Rented online. Very easy. Called to confirm and the young lady already had the info. Everything was ready when I arrived.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

CRISTINA G. 
Rating:
5.0

Customer did not leave a comment.

SHARON C. 
Rating:
5.0

Customer did not leave a comment.

Tanya M. 
Rating:
5.0

Customer did not leave a comment.

Janice P. 
Rating:
5.0

N/A

REESE W. 
Rating:
5.0

Everything was great, only thing was when I turned in the keys to the Uhaul at the correct time, I got a call a day later saying when I was going to turn in the truck. I was a bit confused about that but I did clarify that I did turn in my truck at the right time. Maybe whoever was working didn't properly log it in to the computer.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Jon M. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

DEANNA H. 
Rating:
5.0

Customer did not leave a comment.

Xianyi C. 
Rating:
5.0

Excellent customer service as always!!

DAMON W. 
Rating:
2.0

Customer did not leave a comment.

ERNESTO R. 
Rating:
1.0

They lied to me and I had to pay an extra day due to the lie I was told

TANISHA W. 
Rating:
5.0

Customer did not leave a comment.

JIMMY W. 
Rating:
5.0

Customer did not leave a comment.

CALVIN W. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Courtney P. 
Rating:
5.0

Customer did not leave a comment.

ARACELI S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN T. 
Rating:
4.0

Great efficient service

EVA S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca Y. 
Rating:
5.0

Great location! Friendly, knowledgeable and professional staff! Great inventory of vehicles to rent and very reasonable prices for vehicles and supplies!

TERRANCE H. 
Rating:
5.0

None! Great!

Mark T. 
Rating:
5.0

Customer did not leave a comment.

REESE W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL A. 
Rating:
5.0

conveniant, clean, quick & friendly service

ARTHUR J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer service was exceptional!

CHARLES Y. 
Rating:
5.0

Nothing everything was great

JOHN F. 
Rating:
5.0

Excellent Customer Service

CALVIN M. 
Rating:
4.0

Friendly staff, convenient location, good place to come for a truck!

dorothea B. 
Rating:
5.0

OUTSTANDING customer service with both Agents.

Rhonda M J. 
Rating:
1.0

19.95 is not what you pay. Mileage fee should be made clear in advertising along with others fees inccured when renting equipment. I ended up paying 360.00+ on a 5 day rental because mileage was a whopping 200.00+ and had I understood the mileage fees I certainly would have monitored this and perhaps not rented for 5 days. Should be a cheaper mileage rate for renting more than 3 days. In conclusion the 19.95 is misleading and others should beware of this fact and that you're also charged for mileageand other fees in adition to the 19.95 advertised.

MELVIN D. 
Rating:
5.0

The lady that received the u-haul return did not provide a physical or online receipt. She was not helpful or courteous. Did not like the experience at this location.

Stacy P. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS A. 
Rating:
5.0

Excellent customer service,professional and very friendly. I will recommend this location for the friends and family

SUSIL S. 
Rating:
5.0

Very good service.

JEFFERY J. 
Rating:
4.0

Quick and easy return.

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer service was awesome!

KENNETH L. 
No reviews have been submitted for this location.

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