Customer Reviews for Summerwood Self Storage
(U-Haul Neighborhood Dealer)

542 reviews

14411 W Lake Houston Pkwy   Houston, TX 77044

(281) 886-0186

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(281) 886-0186

14411 W Lake Houston Pkwy
Houston, TX 77044

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I like the services provided but the location is really to far when renting from that area it uses to many miles to and from at the time if pick up

Jeffery H. 
Rating:
4.0

Customer did not leave a comment.

Jonatan R. 
Rating:
5.0

Nothing. I was very satisfied.

Bobby S. 
Rating:
5.0

Customer did not leave a comment.

Carolyn E. 
Rating:
4.0

Customer did not leave a comment.

Danielle J. 
Rating:
5.0

Customer did not leave a comment.

Latierra W. 
Rating:
5.0

Customer did not leave a comment.

Bridgette H. 
Rating:
5.0

Great Service

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Keep the work going. Applause for Whitney 's great service.

MOSES W. 
Rating:
5.0

Customer did not leave a comment.

Danasha F. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Lower price

GREGORY A. 
Rating:
3.0

Customer did not leave a comment.

Aurelya C. 
Rating:
5.0

Check your batteries because the battery was weak and I have to charge it

Esa S. 
Rating:
3.0

Customer did not leave a comment.

suleyman T. 
Rating:
5.0

Customer did not leave a comment.

LaToya J. 
Rating:
4.0

Customer did not leave a comment.

Thinh D. 
Rating:
5.0

Very cool and helpful staff even when I a as having challenges.i hate moving far too much to ever want to do it again but ifi have to I'm starting here if they'll have me. Tha N k u...

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Ruben L. 
Rating:
1.0

Being born again!

Jose omar K. 
Rating:
5.0

Customer did not leave a comment.

Judy M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

KAREN G. 
Rating:
5.0

Always great. Easy Easy. Thanks again.

Roland H. 
Rating:
3.0

The truck I used had the check engine light on and since I picked it up after hours, I was stuck having to drive it.

Jasmine T. 
Rating:
4.0

Make sure the rental truck that is ordered is available before the schedule time the customer has requested.

Regina C. 
Rating:
5.0

Great customer service

Clyde T. 
Rating:
4.0

The Uhaul- mobile app was giving me issues when I was picking up my truck around 6:45 am. I had to chat to get my issue resolved. I was submitting my drivers license and photos of myself and the app was giving me so many issues.

Marco A. 
Rating:
5.0

Return process little confusing

Monica S. 
Rating:
5.0

Although the trucks was a little old, shaky and had loud engine noises going on, I only had a 6 miles drive and back so no big worries. The staff was great! Always smiling and welcoming. Explained in great detail the terms. My storage unit is smaller than I needed so I will be upgrading to a bigger storage soon!

Danielle K. 
Rating:
5.0

Customer did not leave a comment.

Rahul J. 
Rating:
5.0

Customer did not leave a comment.

Arelis Jorge C. 
Rating:
5.0

Customer did not leave a comment.

Elwyn D. 
Rating:
3.0

Customer did not leave a comment.

Nikki R. 
Rating:
5.0

It was busy when I arrived to drop the truck off but the agent had someone to come and assist me. Very clean and professional location.

Cherry M. 
Rating:
4.0

Customer did not leave a comment.

Arnold M. 
Rating:
4.0

Customer did not leave a comment.

Stacy S. 
Rating:
5.0

Office staff was amazing. Great staff a facility.

Jody C. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Shawnece K. 
Rating:
5.0

Great service … dependable trucks makes moving so much easier… a/c very cold… perfect for Texas weather

Alicia N. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
4.0

Customer did not leave a comment.

Sherri D. 
Rating:
5.0

Rep was friendly and super helpful. Professional and thoroughly explained the process.

Telsherree H. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Latoya H. 
Rating:
1.0

La mujer que me atendió me descrimino y no quería atenderme porque no hablaba bien el English fue pésimo el customer service. Ella le gritó dos veces al muchacho de mantenimiento y el fue el que me pudo ayudar a rentar el camión.

Hector B. 
Rating:
5.0

The steering wheel could be moved 1/4 turn while driving and have no effect, the affect was harrowing in turns and chicanes it was damn near dangerous. The gas tank was half full, necessitating a guess as to how much fuel to fill it with instead of just a fillup and done. the driver seat had springs worth through the sub foams and you could feel them in the butt. Worst truck I have ever rented. The location and the people manning the store were top notch and fine people, however the facilities maintaining these trucks needs a qualified quality control manager.

Veno S. 
Rating:
5.0

Tell ppl there is a large fee for using prepaid debit cards such as cash app and chime at booking.

Kawaii G. 
Rating:
5.0

I love every service, i would use it nexr time 👍

Thanh L. 
Rating:
4.0

Customer did not leave a comment.

Luci T. 
Rating:
5.0

Everything was very efficient and well handled

Mozell B. 
Rating:
5.0

Customer did not leave a comment.

Sasha F. 
Rating:
5.0

Whitney was awesome and is an asset to your company!

Kim J. 
Rating:
5.0

Customer did not leave a comment.

Katherine P. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
3.0

Irene at the counter was RUDE & EXTREMELY CONFRONTATIONAL. She insisted that I take a 17' truck with no working a/c in this 100 degree Texas heat. After switching out of that and not having the truck we reserved, she gave me a bigger truck of which I would have rather a small one and expressed that to her but her RUDE demeanor wouldn't allow her to display good customer service. I mentioned the Uhaul guarantee to her and again a rude response saying how she “had” the 17' so the guarantee wouldn't apply in this case. I asked even if the truck isn't working properly? I know it's her duty to ensure that her (UHAUL) property/equipment is working properly. I then call customer service who agreed to process a refund. I've been a customer of this location in my community for almost 10 years. Will definitely be returning in hopes that Irene gets better customer service training.

Garry J. 
Rating:
5.0

Customer did not leave a comment.

Christen M. 
Rating:
4.0

The shorter Asian lady could use some classes on addressing customer issues. Moving is hard on a person who has three smaller children. There was NO empathy shown from her. The other lady is AWESOME! Down to earth and very relatable.

Sergio R. 
Rating:
3.0

Customer did not leave a comment.

Lawrence W. 
Rating:
5.0

Customer did not leave a comment.

Latisha B. 
Rating:
5.0

Everything went wonderful that's why I always chose Uhaul and away recommend

Sierra F. 
Rating:
5.0

Customer did not leave a comment.

Talia H. 
Rating:
5.0

I got charged for a missing dolly. I did have to return the truck without it bc I forgot it at my current residence but have since returned it. Please advise when I'll see that charge returned.

Semyon S. 
Rating:
5.0

Brittany was turkey awesome and had great customer service. Would highly recommend the ladies there

Eboni W. 
Rating:
4.0

Customer did not leave a comment.

Danny D. 
Rating:
3.0

Customer did not leave a comment.

Alijah H. 
Rating:
5.0

Customer did not leave a comment.

Pierre C. 
Rating:
5.0

Customer did not leave a comment.

Raylon H. 
Rating:
5.0

It was a great experience having done business with this uhaul service. Irene was so helpful and very kind. We will definitely use your services in the future. Thank you

Barbara V. 
Rating:
4.0

Dropped off after hours can't offer much of an opinion

Jared D. 
Rating:
5.0

Customer did not leave a comment.

Darrel B. 
Rating:
1.0

They say one thing and they do another. For example I took a picture of the gas mileage and I put gas in and I still got charged for gas.

LETHA N. 
Rating:
5.0

Customer did not leave a comment.

Baldo N. 
Rating:
5.0

Customer did not leave a comment.

Phil H. 
Rating:
1.0

The receptionist can be friendly and not be so rude to the customer.

Hung Kuang C. 
Rating:
5.0

Customer did not leave a comment.

Terri B. 
Rating:
5.0

Irene is the best. ~Lolita

Lolita H. 
Rating:
1.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Great front desk staff

JUSTIN W. 
Rating:
5.0

Nothing everything went fast and we'll with great customer service

damien U. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

No improvement. She was very professional.

Leonard L. 
Rating:
5.0

Nothing. The process was easy-to-use.

Shevelle N. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Customer did not leave a comment.

CARLOS ANDRES R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Overall way too expensive for $150 only driving around 80 miles.

Jerin H. 
Rating:
5.0

Customer did not leave a comment.

Lauren P. 
Rating:
5.0

Communication and in person interactions with Irene was on target. Keep up the great work.

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Quentin M. 
Rating:
5.0

No improvements needed that we could see. Very efficient and well managed!!

frank V. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Arian S. 
Rating:
5.0

Customer did not leave a comment.

sTEVE T. 
Rating:
3.0

Customer did not leave a comment.

Robert J. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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