Customer Reviews for Sun Emission 7212
(U-Haul Neighborhood Dealer)

99 reviews

7212 Fielder Rd   Jonesboro, GA 30236

(770) 506-0618

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 506-0618

7212 Fielder Rd
Jonesboro, GA 30236

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Clifford W. 
Rating:
5.0

None

LUIS B. 
Rating:
2.0

I used the mobile pick up and drop off. I was not informed where to get the key. When I tried to drop off the pictures would not load

LaCresha M. 
Rating:
5.0

Customer did not leave a comment.

SEWVANDI G. 
Rating:
5.0

Excellent thanks

Debbie B. 
Rating:
1.0

Due to the problems, their should be some type of compensation

Norman C. 
Rating:
3.0

Customer did not leave a comment.

HERMAN G. 
Rating:
5.0

Customer did not leave a comment.

KENDRICK M. 
Rating:
5.0

Quick and friendly service.

SEWVANDI G. 
Rating:
4.0

N/A

ANTWAN S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE W. 
Rating:
4.0

Customer did not leave a comment.

TONYA M. 
Rating:
4.0

Customer did not leave a comment.

Paula G. 
Rating:
5.0

Customer did not leave a comment.

Tracey W. 
Rating:
5.0

Customer did not leave a comment.

Emanouel G. 
Rating:
1.0

This experience was horrible because we were trying to use the self checking method and nothing was working correctly. We spent over 1 hour on the phone with a representative who could not provide proper assistance.

Djivenino A. 
Rating:
5.0

Customer did not leave a comment.

Cedrica H. 
Rating:
5.0

Nothing. The owner was great. Customer service was awesome. Thank you! U- Haul should have unlimited mileage in some cases over a hundred miles.

LATONGA T. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
3.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Thank you for such good service!

TERETHA D. 
Rating:
4.0

Great customer service

dexter D. 
Rating:
5.0

Customer did not leave a comment.

SEWVANDI G. 
Rating:
2.0

I called to get an extension on my rental for a couple of hours and they charge me $50.00 plus another days rentals because the guy said he had to pay another customer $50.00 because he didn't have a truck for him. I have never had to pay another customer because I needed the truck a few hours longer. I have always used uhaul for moving and this experience was awful.

TELISHA R. 
Rating:
5.0

Customer did not leave a comment.

Erica T. 
Rating:
5.0

Keep the projection of safety and quality

JULITA H. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
4.0

The older man who I return the truck to was so pleasant and professional, I would use this place again

diane B. 
Rating:
5.0

Customer did not leave a comment.

GHASSAN A. 
Rating:
5.0

Customer did not leave a comment.

GHASSAN A. 
Rating:
5.0

Customer did not leave a comment.

GHASSAN A. 
Rating:
5.0

Customer did not leave a comment.

Angeleena T. 
Rating:
3.0

Customer did not leave a comment.

Kortney S. 
Rating:
1.0

Customer did not leave a comment.

Ricky J. 
Rating:
2.0

Customer did not leave a comment.

Abbis B. 
Rating:
5.0

Nothing at all

ESKIE C. 
Rating:
3.0

Customer did not leave a comment.

Allie P. 
Rating:
3.0

When I went to get the truck on 5/29/2020, I arrived at one location in Jonesboro where I was told to go when I made the reservation. When I arrived at the location, I was told it was the wrong location, and the representative sent me to another UHAUL location in Jonesboro. The next day I went to Decatur to get a UBOX to complete a loadshare for compensation. I WAITED FOR THREE HOURS in Decatur for a UBox load share trailer transfer, only to be told the location did not have the proper equipment for me to complete the load share. I was highly upset, as this was a waste of time. This took time away from the 13 hour trip I had to complete. I have asked to be partially compensated for my time and was told someone from UHAUL would call me on 6/1/2020. However, no one called me yet. This was my first time renting from UHAUL but my experience was not so pleasant.

nadirah N. 
Rating:
3.0

I rented a trailer for my Can Am RSS Spyder and it couldn't fit. Total waste of my money and time.

rosaland G. 
Rating:
1.0

They over charge me so I need a corporate phone number thanks

Emmanuel T. 
Rating:
5.0

Customer did not leave a comment.

shaquil W. 
Rating:
5.0

Everything went well.

Anne S. 
Rating:
4.0

Upon renting the truck, I was a bit worried that the clerk wasn't very nice and friendly. Maybe he's not a morning person because when I returned the truck a few hours later, he was an absolute joy. I was laughing at his jokes and he thought I was a blast because he was laughing just as much as I was.

Melanie R. 
Rating:
5.0

Customer did not leave a comment.

Ladawnya W. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Nothing

Joycelyn P. 
Rating:
5.0

Customer did not leave a comment.

Angie C. 
Rating:
5.0

Customer did not leave a comment.

Corey C. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO B. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
3.0

The representative was friendly but the truck didn't have heat. the entire drive was terrible because it was cold and raining which made moving worse.

RACHEL P. 
Rating:
4.0

Customer did not leave a comment.

Adam F. 
Rating:
3.0

The owner indicated the U-Haul was recently repaired and just out of the shop. However there was no heat in the 26-foot U-Haul and the brakes were sounding very bad. The mileage was incorrect and the gas was incorrect. There was some dirt left over and we swept it out. There was an old rusted curtain rod in the back of the U-Haul. It was not mine. However, the owner asked us to remove it. And we did. There should have been a reduction in the overall bill due to those two serious issues of no heat as well as brakes in much-needed repair. Instead, I paid the additional funds for the mileage. I am so glad that I don't have to rent from that U-Haul again. This is the second time in 30 days I've rented from there. The first time I ran from there the debit card would not go through. I needed to have a bank debit card and not a Walmart card. There seems to be issue after issue and I'm so glad that I won't have to ever come back there again. We were going to be charged $50 because there was a little dirt in the back. Luckily, we use the broom of U-Haul and I had some cleaning solution in my vehicle. I am so glad that my move is over and I am never looking back.

Sonja J. 
Rating:
3.0

Customer did not leave a comment.

Meaghan W. 
Rating:
3.0

Tail lights did not work properly

Ophee H. 
Rating:
3.0

Make sure customers know that a prepaid card is not accepted before going through the process of adding money on a card. If I had of known this, it could have saved me 2 hours. Because of the delay, I completed my move at 10 p.m. which is 2 hours Beyond the H O A recommended time. Hopefully I would not get fined since this is a first-time occurrence.

Sonja J. 
Rating:
3.0

When someone leaves something in your truck. Call them and let them know you have their item

norma H. 
Rating:
1.0

Rental Agent didn't know how to hook up trailer to vehicle. Sad, Sad, Sad.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Courtney C. 
Rating:
1.0

Make sure the vehicle is working properly the time someone rents it

Britton M. 
Rating:
3.0

Customer did not leave a comment.

VALERIE R. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

terry B. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

CIARA M. 
Rating:
5.0

Customer did not leave a comment.

Hardik P. 
Rating:
5.0

Customer did not leave a comment.

Tamiko H. 
Rating:
5.0

When renting, gentleman was very friendly and courteous.

Deborah G. 
Rating:
5.0

Customer did not leave a comment.

Ivrerie S. 
Rating:
5.0

Customer did not leave a comment.

LAMARTA W. 
Rating:
5.0

Very helpful and great service.

Debbie R. 
Rating:
1.0

The man was very rude on fielder rd. Charged me a gas charge although i brought the truck back on full actually a little over. He also threatened to charge me for a cleaning fee. I would never go to this location again and it kinda gave me a bad taste in my mouth. Next time i will be renting from home depot

Lavetta M. 
Rating:
5.0

Customer did not leave a comment.

MANUEL S. 
Rating:
3.0

Customer did not leave a comment.

Deborah P. 
Rating:
5.0

Customer did not leave a comment.

Ebony P. 
Rating:
5.0

Very Professional and good Customer Service. I will be using his location again and recommend to family and friends.

Rating:
4.0

Excellent customer service.

MARGARET H. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

Customer did not leave a comment.

Vanessa B. 
Rating:
3.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

nothing at all. Great service.

james C. 
Rating:
4.0

Customer did not leave a comment.

JERRY J. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
2.0

The level of efficiency is poor. I'm used to quick in and out and everything required 30+ minutes to get through everything. Sort of a drag. The gentleman is nice and kind, great CS skills. Might need some process and protocol training refreshers to keep things moving in case of later returns and contract disputes.

Keila H. 
Rating:
4.0

Fix your computers please

Brendan M. 
Rating:
5.0

Be a little faster!

Chris M. 
Rating:
5.0

Customer did not leave a comment.

DAPHNY K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Everything was good

BARBARA R. 
Rating:
1.0

Have a rep on duty that knows how to check a custemor out

GEORGE G. 
Rating:
4.0

I didn't experience any issues here and the check in process was very quick. I requested the uhaul for 24 hours although I didn't need it this long; I returned it the same day but wanted to ensure I didn't have to rush. The lady here placed a hold on my card for 50miles but she didn't ask for my estimated range of miles that I felt I'd drive. The very first Uhaul place I went to asked my estimated mileage and I was able to give an accurate estimate and went exactly this amount. I preferred if she'd have asked so there wouldn't be a large amount held on my card.

TiMaya P. 
Rating:
5.0

Nothing at all. Great job and thanks much.

RONNELL W. 
Rating:
4.0

Customer did not leave a comment.

Jasmine R. 
Rating:
5.0

This was my first time renting a Uhaul but it worked out great! The young man that reserved and checked out the Uhaul to me was helpful and polite. It would have been helpful to have a quick start guide for the truck being that I didn't know where everything was. There was a pamphlet that had some warnings and tips but having something with pictures and directions would have been more useful. (Note: There could have been one and I just didn't see it.)

Holly H. 
Rating:
5.0

Great guy, very friendly!

Jacqueline M. 
Rating:
5.0

Customer did not leave a comment.

ALFONSO L. 
Rating:
4.0

David Beard who helped me with the rental was very accommodating. He was easy to do business with. However, the place where I dropped off the truck in Denton, TX didn't have a clue as to what they were supposed to do. Apparently, the person that normally does the U-Haul business wasn't there and the employees at the store spent a lot of time on the phone trying to enter info into the U-Haul system. We finally had to leave because we had a dr's appointment for our daughter that we had to make.

No reviews have been submitted for this location.

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