Customer Reviews for Sun Rental Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sun Rental Center

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GARTH N.
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Friendly, Excellent service!

Cathrine K.
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Trailer leaked and got all my stuff wet.

jason B.
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Maintain your trucks. I broke down waited for someone to get it fixed for hours. Then wen he showed up he had no idea reset the check engine lite. Then went to the uhaul in Spokane where I was told there would be a truck waiting for me. I walk in dripping wet the guy laughing at me . Then he checks to see if a truck was there he had no idea what I was talking about. He tried to talk me into a smaller truck. I finally called and got a ride home. They never gave me any discount for all I went through.what a joke.then a few days later I went back to get a truck and they wanted more money? Where is the customer service I wonder I don't give any more money I want some back. Sorry for all bad news but come on they had two chances to make it right. Jason

Breeann N.
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The staff forgot to put my furniture dolly and utility dolly in the truck. I had opted to pick the truck up via app before hours, so had to drive back to the store when they opened to get my dollys that I paid for. The guy on the phone cursed his employees name when I told him they forgot to put the dollys in the truck. I told him that this set us back an hour and a half and was very unhappy. I asked for him to discount me the cost of the dollys for having to drive back and get them. He gave me several excuses and then said he'll see what he can do. When we arrived at the shop to pick up the dollys, they brought me the wrong ones. And, once they brought us the right ones, they didn't secure them in the truck, they were just sitting back there freely to get tossed around. We asked about securing them and they said it wasn't necessary. Overall I'm very dissatisfied with my experience, and would not rent from this shop again. On a side note, the secure padlock that was attached to the truck on the back door, the padlock had the passcode set to “suck” when we picked up the truck before hours. You can tell that this shop is super professional.

Kathy O.
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No one was there when I dropped the trailer off

Lori M.
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Customer did not leave a comment.

Lea L.
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Doris V.
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Josh B.
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Pedro S.
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This place did not have the truck ready , warmed up or snow off of it. We started there for a hour before they drove it out from the back fence area. We were the only customers there.

Ronald P.
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Great people, very helpful & friendly.

DONALD H.
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Excellent customer service, bright happy folks ready to help, 100% better than Lakewood, not surprising for a small Eastern Washington all American community.

karen S.
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Customer did not leave a comment.

OLIVIA G.
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JACK B.
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customer service was great and handled in a professional manner

Ryan F.
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Fix your billing system. I got billed 4 times for my trailer rental. Going to report it to my bank as fraud.

Lateasha M.
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The trailer we picked up had a door that seen better days. It was difficult to close. Maybe more instructions then we were given in terms of using the trailer.

Robert S.
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Need to do a walk-around and familiarity check with customers at pickup

Nancie B.
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Customer did not leave a comment.

Burt W.
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Great customer service thank you.

KEN B.
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Laurel O.
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Jordan T.
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David H.
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olan B.
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Danielle G.
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Best Uhaul center ever!

Cameron H.
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we were charged $20 for gas when the tank was EXACTLY the same as pick up! We were also charged $40 for a late return even though the location wasn't even open. Lame.

Kayla Z.
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Customer did not leave a comment.

Brett H.
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sig S.
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Frederick S.
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no staff was not wearing masks....they should be!

Steve B.
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pat C.
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Richard H.
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Ends of tie down straps frayed and hard to get through slots to secure the vehicle

Heidi C.
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Truck was ready and had a full tank of gas. Check out/in was friendly and quick.

John H.
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Customer did not leave a comment.

angelina G.
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tina C.
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Great service and team

dennis B.
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Originally made the reservation online to pick the truck up in Arden, WA. My reservation was confirmed; however, the night before my scheduled pickup, I received a call saying that I couldn't pick the truck up at that location but would have to drive into Colville to get it. This was an inconvenience because I had a crew waiting to load the truck at a specified time. Your representative should have informed me earlier than the day she called because your organization obviously knew ahead of time that the requested location was unable to provide the truck. No excuse for this.

Charles M.
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Great people to do business with.

TED S.
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Customer did not leave a comment.

William B.
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Everything was great and FAST service. Good gang to work with!

Yvonne A.
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David H.
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Nathan L.
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DONALD M.
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Richard H.
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Christopher G.
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Laur M.
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My checkout process was done by some very young adults who didn't seem to have a clue about what they were doing. They were unable to access the computer system and thus I was not given a contract and no one went over the truck with me. The truck had 1/2 tank of gas but they had recorded it full and I was charged and responsible for 2 appliance dollies that I did not rent. The cab of the truck stunk of cigarettes and the back hadn't been swept out. The young guy who loaded the moving blankets into the back did catch and fix that error but he was unable to calculate the number of bags of blankets needed to equal the 4 dozen that I requested.

MICHAEL K.
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not very friendly..didnt get alot of answers that I needed...felt rushed and not treated well...

Christopher B.
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Na

mike B.
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The attendant needs to make sure that the equipment is actually in good condition. The place we picked it up at did not do that and we found that the electrical wire for the lights on the trailer had been crushed and since I was under a time schedule I needed to leave the next day because of weather conditions in the mountain passes. I developed a "check engine" light problem and it was resolved when I unplugged the connector and informed the place where I dropped it off at of the cord and told them they need to replace it. It did still worked all the way to there.

Edward Q.
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Everybody here was very helpful and there were lots of employees to help us

Dennis S.
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Customer did not leave a comment.

TATYANA B.
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CELESTE C.
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linda P.
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Denny W.
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Brandon H.
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Liliane V.
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thom B.
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The people at Sun Rental are outstanding and work hard to make sure the customer is satisfied, I will ALWAYS use Sun Rental.

thom B.
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Absolutly an excellent experience

Amelia S.
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Customer did not leave a comment.

Greg P.
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When we picked up the trailer, the lights were either not working or the turn signals were reversed on the plug (we recently had UHaul replace our 7 pin connector and the wires were reversed). We took the trailer to the North Division UHaul Center in Spokane where they performed trouble shooting and realized that the wires in the 6 X 12 were not sending a signal to the right rear turn signal / brake light. We were given a replacement 6 X 12 at the Spokane store for our trip. After having driven for 2 hours, we loaded the trailer only to realize that the locking mechanism was broken. The four rivets had broken and the latch would not securely properly. We drove back to the Spokane North Division store and had an employee look at the broken latch. He apologized and gave us a padlock to lock the back. We stopped several more times to check to see if the latch was still secure. When we stopped in Chewelah, WA we were shocked to see that the latch had worked loose and the rear door was completely raised. I used a rope to secure the back strap to the rear axle for the remainder of the trip. Earlier this summer we rented a 6 X12 from the Arden 1 stop in Colville, WA and had the trailer come off of our car in Pasco, WA. The Pasco, WA UHaul told us that the locking mechanism was broken. We are very disappointed in the fleet of UHaul trailers in our area and their safety. We have numerous pictures of our summer from hell and would like to file a formal complaint of our experiences. Three of our trailers have had significant safety concerns. A UHaul employee told us that the trailers were "shit". We have numerous pictures if you are interested. Greg & Traci Price 509-675-5463 PO BOX 179 Kettle Falls, WA 99141

Monty W.
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Customer did not leave a comment.

Daniel C.
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Donna M.
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JOHN M.
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michael C.
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Very friendly and helpful..

Nicole J.
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Customer did not leave a comment.

Marvin SEE S.
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It was good thank you

Edward G.
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Fix tires when required.

nathan S.
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Customer did not leave a comment.

Sam A.
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Use Sun Rental Center in Colville, WA. They are kind, courteous, and very helpful. Best U Haul Center I have dealt with!

Tao M.
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This is the worst service ever. The guy messed up everything. The dates were wrong. I wanted to rent for 5 days he only put me for 1 day and he didn't let me know. I thought I was paying for 5 days. When I returned it I had to pay extra to make up for the rest. If someone sees this, please call me! I'm not paying for the rest! I'll contact my credit card company and cancel the payment.

Doris K.
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Customer did not leave a comment.

Bruce J.
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Janet P.
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The place was closed when I dropped the truck off. No one answered any of the numbers I called to let someone know I was dropping off the truck, nor was there a safe place to put the keys. I parked the truck next to the gate and locked the keys inside with the windows slightly rolled down so one of the personnel could use a slim jim or an extra key to open the door easily. I had no other instructions except to call the number and no one answered. I am sure if it was open and I could have dropped the truck off and handed in the keys to someone, I would have received excellent service.

NITA H.
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Customer did not leave a comment.

Mark K.
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Thomas B.
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Paul L.
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Aimee K.
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I noticed the truck was not cleaned out very well before my family used it. There were ashes in the cigarette tray. My daughter has a health condition and stuff like that makes her sick.

arleesue S.
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I have picked up there in the past. Great people.

Loren G.
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Customer did not leave a comment.

myron B.
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Customer service was ok, but trailer has issue with roll up door. It was very hard to open and needing a prying tool to assist with opening.

Lillian D.
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The sales man Austin was the best despite me getting the wrong trailer at the Chewelah location he helped us get the right trailer at his location he was very professional and I would recommend him to anyone who wants to rent anything at this location

SKYLER E.
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We were very happy with the rental process. We received great service and the we would be happy to do return business here again.

DICK Z.
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Customer did not leave a comment.

John T P.
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jim B.
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amanda C.
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Richard H.
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Curtis B.
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mary W.
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Marian F.
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Paul F.
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Excellent service, great staff....nothing to be improved

Ethel O.
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Very helpful.

CRAIG A.
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Customer did not leave a comment.

Felicia S.
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It was confusing to find the store. Once it was foind, everything went great.

No reviews have been submitted for this location.

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