Customer Reviews for Sun Rental Center
(U-Haul Neighborhood Dealer)

Rating:

4.0

Was closed but easy to find and use off hours.

Rating:

5.0

They did great! Very helpful. Really helped with my rental experience. Went out of their way to help.

Rating:

2.0

Sun Rentals is a great place, however uhaul did a poor job with explaining drop off. We were never given an exact address or drop off location in any of the emails we received so I had to Google and find this drop off location on our own. They didn’t have a website or automated phone system saying they did 24hr drop off at this location so we had to drive there just to make sure they did. We left that truck there with about half a tank and very clean compared to how we found it. We are still so disappointed and will never use uhaul again after our experience. Disgusting.

Rating:

5.0

Very nice and friendly employees! Quick service.

Rating:

5.0

Very easy deal!

Rating:

1.0

Since I dropped the truck off after hours I never received a statement that shows the mileage. This was a day rental and I didn’t travel guestamated miles that I was charged for. The spot mirror was taped on and the entire side mirror did not stay in place. Drivers side.

Rating:

4.0

The location for the uhaul pickup was great. The truck that I was rented on the other hand was garbage. The drivers side mirror wouldn't stay in place so there was no visibility to change lanes or see anything on the left side of the truck. The parking break light and warning beeper came on even though the parking break was disengaged while driving making the drive extremely tedious. The inside of the storage area leaked. This was not a nice truck to drive. I would avoid renting from uhaul again.

Rating:

5.0

Super easy return and extremely friendly service. The staff was so helpful!

Rating:

3.0

One kid told me to park “here” another told me rudely “next time back it all the way up”. No direction upon arrival. It was am okay experience.

Rating:

2.0

To the insulting people who work at this location, hope you enjoyed the $9.50 you charged me after I refilled your gas tank to where it was, it's the last money you'll get from me.

Rating:

5.0

Everything was perfect for my needs.

Rating:

5.0

Thanks!

Rating:

3.0

Grease the door and air ride shocks on the trailer

Rating:

5.0

A great experience as usual, no issues and smooth rental ...the guys at Sun Rental are very knowledgeable and quick to get you in and back out and on your way .

Rating:

1.0

I was very disappointed in this location. I showed up to pick up my truck, but the young man working the counter told me that another worker was using the truck to run an errand and it will be in shortly. Unfortunately, he was also condescending when I asked for help in adjusting the side mirrors and for help in identifying parts of the truck (i.e. the tow function button, etc) I was polite but he just handed me the keys to say my truck was ready for pick up. I didn’t want to make a fuss so I didn’t say anything more. I was disappointed and wished I had gone to True Value in Kettle Falls, WA.

Rating:

5.0

Always friendly service at this location.

Rating:

3.0

More enclosed trailer options

Rating:

3.0

Left the vehicle as instructed and put keys in the drop box. Got a call saying that the truck was late and I would be charged for it. Explained that I returned it via the app on my phone. It was cleared up in just a few minutes.

Rating:

5.0

When I picked up the uhaul I was asked to call the despatch number for drop off loction. That lady was abrubt and rude. She wanted us to drop off the uhaul at the same loction we picked up knowing we booked a oneway. She informed us we would have to pay milage for drop off and only offer 100 discount which would have not cover the milage to that location, on top of the gas used and 2nd vehicle to get back home and the 4 hours of drive time. No fair to customers to have to do that when there Is 2 locations less than 15 mins from my home address to drop off. Only reason she didn't want us to drop off at these locations were because they were full. On a side note Sun rental was friend and kind when dropping off truck.

Rating:

4.0

Clean , friendly and efficient.

Rating:

5.0

The guys at this location were incredibly nice and helpful and super pleasant to work with.

Rating:

4.0

No drop off was designated for us. Had to pay a drop off fee, no matter where I dropped the truck.

Rating:

5.0

Great customer service, friendly, and fast!

Rating:

3.0

Truck was not clean at all. Very disappointed.

Rating:

1.0

The windshield was so dirty I could hardly see out of it when I picked it up. Also the man said the gas tank was on full when it was not. I was able to add 6 gallons. He was rude when I questioned some on the items price. Small town take it or leave it attitude. Next time I would rent in spokane.

Rating:

5.0

First 26' van had headlights that were aimed REALLY BADLY. Couldn't see at night. The 2nd 20' van was extremely dirty inside with old roof debris, nails and sheetrock. The tow dolly had a tire strap that was cut over half way through.

Rating:

1.0

I reserved a van and was issued a box truck that I specifically didn't want because of space restrictions from the property I was moving from. It made the experience more timely and harder because I had to park the box truck farther away because it was too large to drive were I could have parked the van I had ordered and reserved. I was very disappointed that I had specifically rented a van and received a box truck instead! This caused the entire process to be more difficult. Sometimes when a van is reserved it is for a reason aside from the price, and a comparable price but larger vehicle is not always appropriate for the restrictions that a moving job might be subject to.

Rating:

3.0

Check engine light was on and the gas tank was not full.

Rating:

4.0

Not at this time

Rating:

5.0

Staff was very courteous and helpful. They had my equipment ready to go as scheduled. They hooked it up and check function prior to my leaving. Location is easy to find as well.

Rating:

1.0

The truck was not serviced properly before my pickup. Tire rotation and alignment service was needed to alleviate issues with the truck. When went to a uhaul location in Spokane WA to try and get the issues resolved they tried to just say the issues were because it was overloaded. We had to get the truck weighed to prove that it was not overloaded... it was 1500 pounds under. All of this caused a full day delay.

Rating:

5.0

Joe at Sun Rental is very nice and helpful when trying to figure out what you need. There is no improvement. He is great.

Rating:

5.0

Not a thing! Staff are great and friendly.

Rating:

5.0

Make sure that a uhaul is available before allowing people to book online. I originally booked a uhaul 1.2 miles away from my home because it said there was a truck and tow dolly available. I checked the facility the next day to clarify a pick up time, but they informed me that they don't have the size trucks. I had to go online and change the pick up place to another location that, again, said there were trucks available. I didn't find out a confirmation for this location, in Colville 1 hour away, until I did a chat at 10p at night. Absolutely unacceptable and poor communication from uhaul.

Rating:

3.0

Service in the store was awesome. But the uhaul itself was gross. Toothpicks left on the dash, coffee spilled on the console, dusty. and the back was unswept and dirty. The people at the store were great though

Rating:

5.0

Reduce the cost?

Rating:

4.0

When I got to Sun Rental I asked about the truck I had reserved 2 weeks in advance, I was told there was no truck there for me to pick up! He then looks on the computer and it states that I was to pick up in Spokane and drop off in Coulee, not correct. Finally after a 3 hours a customer returned a truck and the man at sun rentals got me into the returned truck. Without his help I wouldn’t have a to move.

Rating:

2.0

Contact me and I’ll tell you I’m very unhappy

Rating:

3.0

The uhaul we were supposed to get in the original pickup place did not actually have our uhaul. We ended up having to drive an hour and a half 1 way to get a uhaul since ours wasn't there. This cost us extra time and money for gas. When I made the reservation, I expected to be able to pick up a truck in my area not have to drive almost to Canada. I doubt I will use uhaul again to move because we ended up losing a day to load plus the serious inconvenience and extra cost.

Rating:

5.0

Great service.

Rating:

5.0

Customer service was great!

Rating:

5.0

I have t been to the location but the lady that helped me was awesome. Very helpful and was determined to fix the issue that was present. Her name was Kristina.

Rating:

3.0

U-haul screwed me on my reservation with no offered discount on the 800 miles and 16 hours I drove to pick up the truck. I'll never use uhaul again.

Rating:

3.0

Roadside assistance needs improvement.